Business Operations Manager at Robert Walters

Robert Walters - Our client is a leading Venture Creation and Investment Management company in Nigeria. In 2019, it was selected as one of the 100 companies to inspire Africa, by the London Stock Exchange Group (LSEG), and a number of its subsidiaries have won numerous awards, including the prestigious Business Day Leading SMEs in Nigeria.

They are recruiting to fill the position below:

Job Title: Business Operations Manager

Job Ref: 50859803/001
Location: Lagos
Consultant: Hervine Muya

About the Role

• We are looking for a Business Operations Manager. The Business Operations Manager will be responsible for conceptualising and executing the business's strategy. You will oversee the business's operating activities and will be tasked with driving business growth.
• As the Business Operations Manager, you will be directly responsible for enabling the operational excellence of the holding company, ensuring the delivery of strategic goals and financial targets. You will report directly to the Board of Directors.

Roles & Responsibilities
Strategic Decisions:

• Develop and manage implementation roadmap to drive strategy execution
• Work with the finance team to develop and run monthly, quarterly, and annual performance review and budgeting sessions for the company.
• Monitor financial data and recommend solutions that will improve profitability.
• Work with HR to determine hiring and development plans required to deliver on strategic priorities.
• Leverage various data sources (external trends, internal data, customer feedback, employee.
• feedback etc.) to continuously review and optimise strategic plans

Operational Excellence:

• Manage various Business Leads across the company.
• Ensure that all systems operate smoothly and align with our quality standards.
• Create systems to monitor daily operations, implement corrective actions and drive continuous improvement
• Create tools, systems, and processes that develop a culture of attention to detail and ruthless execution
• Maximise the efficiency of all business procedures, and oversee the ongoing process improvement, compliance, and documentation
• Design KPIs and performance audits to evaluate success (in line with strategic objectives) and continuous, measurable improvement

Revenue Growth & Partnerships

• Identify and create new business opportunities, while ensuring the delivery of existing businesses.
• Effectively manage existing partners and relationships while actively forming new ones to acquire customers and scale the business
• Keep track of key developments in the company-related sectors to continually identify new ideas and solutions that could provide opportunities for the business to accelerate growth ambitions.

Experience, Attributes & Skills / Knowledge
Skills / Knowledge:

• Minimum of First Degree or its equivalent in any discipline, particularly in Industrial Engineering or Business related Degree.
• Data savvy, with proven ability to interpret financial data and leverage data to drive decision-making and allocate budgets.
• Ability to think as a customer, anticipate customer needs and develop services or products to address them.
• Additional qualifications/certifications in process improvement (e.g., Six sigma) or any business-related discipline would be an advantage.

Experience:

• Previous experience in driving operational excellence, process improvement, project transformation, or similar management roles.
• Hands-on knowledge and experience in operations management and process improvement.
• Commercial exposure, with experience in launching new products/businesses, creating successful partnerships and/or driving revenue targets.
• Track record of successfully leading and coordinating teams

Attributes:

• Highly collaborative with a partnership mindset
• Dogged, with high energy levels and open-minded
• Possesses a growth mindset at the personal and business level
• Exceptional communication & relationship management skills.
• Hands-on with keen attention to detail
• Technology savvy

Compensation Package

• Highly competitive base salary; benchmarked against industry standard

How to Apply
Interested and qualified candidates should:
Click here to apply

Note: It is very important for the candidate to have both operational, as well as business development experience, and come from a consumer service-oriented sector