Branch Manager at Standard Chartered Bank Nigeria

⏲ Feb 13, 2024, 9:06 PM
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Standard Chartered Bank - We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.

We are recruiting to fill the position below:

Job Title: Branch Manager

Locations: Lagos
Employment Type: Full-time

Role Responsibilities
Strategy:

Active participation in the Shared Distribution strategy to execute branch action plans for meeting cost targets and supporting revenue growth.
Deliver the Bank’s “Wealth Partner” value proposition to Customers via the “plan, build and protect” methodology.
Ensure full Compliance with group standards, local laws and regulations, controls and procedures of the bank

Business:

To deepen the existing customer relationships and maintaining operational efficiency while providing the appropriate Service standards
To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
Responsible for deepening sales to WB customers and selectively acquiring CB customers through:
Daily Team Meeting:
- Plan today’s activity
Weekly one-on-one with Direct Reports:
- Review week’s activity.
- Agree next week’s activity.
- Agree remedial actions.
Monthly co-ordination of in branch sales:
- Review individual performance with team leaders.
- Sales training sessions.
- Disciplinary Process (Manage up OR out).

Processes:

Ensure, through the UBs, CUBs and BOSM, proper control and efficiency of Branch.
Supervise work delegated to staff.
Alert to unusual items, unbalanced positions, irregularities and long outstanding transactions.
Ensure good operating security measures in the branch.
Limited responsibility for branch Compliance Risk Monitoring.
Responsible for undertaking the business monitoring and testing, and reporting findings, exceptions and results from such monitoring and testing activities.
Ensure, through the Branch Operations Manager, reconciliation of all branch suspense accounts.

People & Talent:

Performance Management
Training and Development
Job Rotation.
Periodic coaching.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Individual learning programme implementation
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
Employ, engage and retain high quality people, with succession planning for critical roles.
Responsibility to review team structure/capacity plans.

Risk Management:

To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.

To perform the following key responsibilities:

To report Unit’s OR issues to BORM
To adhere to the agreed CST plans and approach
To identify and report all exceptions on non-compliance with standard controls
To identify and report all weaknesses inherent in the standard controls
To maintain proper record keeping on all CST related activities.
To maintain independence in the conduct of CST, i.e. not selecting and reviewing sample of self-performed transactions.
Ensure a full understanding of the risk and control environment in area of responsibility.

Governance:

Security and Safety:
- Responsible for the safety and security of the bank’s assets and property at the branch.
- Ensure all drills are conducted in line with procedure and prescribed frequency.
- Ensure all staff and new staffs go through security training, undertake SAFE and ensure security awareness.
- Submit quarterly scorecard and advice on lesson learnt.
- Anti Money Laundering and KYC Process and Controls.
- To be the branch’s Chief Compliance Officer.
- To act as the branch’s Money Laundering Prevention Officer (MLPO)
Supervise the Personal Financial Consultant to ensure compliance with:
- Guidelines and Procedures on “Know Your Customer” for Account Opening and Guidelines and Procedures on Cross –Border Account Opening Referral issued by Group Business and operations risk.
- Controls and Procedures on “Know Your Customer and Customer Due Diligence introduced to address money laundering prevention and compliance risk.
- “Guidelines for the submission of Suspicious Transaction Reports” issued by Head Legal & Compliance/Country Money Laundering Prevention Officer.
- Prompt completion of L1, L2, and L3 reviews as per local/ group policy.
- Prompt and accurate completion of all risk reports (CRM, CST, KRI) and others that will be required, and ensure self and staff achieve required proficiency/ competency, in all mandatory risk training courses.
- Remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers. Ensure your staff are trained in combating money laundering

Key Stakeholders:

Branch staff
Other branch managers
VS GMs
Head Legal services.
Operational Risk Manager
Auditors.
Managers within PBD.
RB Head of Sales
Manager Credit Policy & Approval.
Manager, Credit.
Manager, Credit Operations.
Manager, Credit Collection.
Product managers.

External:

Customers
Other banks
External auditors
Number of new products
Product profitability

Other Responsibilities:

Embed Here for good and Group’s brand and values in Nigeria / CPBB; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Our Ideal Candidate

First Degree or HND in Business Administration, MBA (Finance)
Relevant Professional Certification; Member, National Institute of Marketing, Nigeria (Chartered); Associate, Chartered Institute of Banking Nigeria
Banking Experience: 17 years 3 months
Branch Operations / Retail Banking: 10 years

Role Specific Technical Competencies: