Bemil Nigeria Limited recruitment for a Customer Service / Credit Control Executive

Bemil Nigeria Limited is a wholly indigenous company which has been at the forefront of providing Security Management, Cash-In-Transit / Valuable Protection and Security Consultancy & Training since its inception in 1978. BNL has been servicing the critical service needs of sectors where security and safety concerns are paramount. We provide client-specific solutions and strive to grow our business with clients; creating value through long term partnerships, synergies and continuous improvement in service delivery. We are recruiting to fill the position below:   Job Title: Customer Service / Credit Control Executive Location: Lagos Responsibilities

• Maintaining a close liaison with the sales department so that credit issues are resolved smoothly.
• Checking customer's credit situation.
• Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans.
• Assist in the setting up of the credit control system and ensures that debts are paid in a timely manner.
• Chase overdue invoices by telephone, email & letter within agreed timescales and maintain accurate records of all chasing activity.
• Ensures prompt response to all customer inquiries.
• Handles and resolves customers’ complaints in a timely manner.
• Keeps records of customers’ interactions and transactions.
• Records details of inquiries, comments, complaints and records details of actions taken.
• Maintains a comprehensive customer data base.
• Ensures that all required customer meetings are scheduled, attended and documented.
• Analyses and documents loss of clients.
• Assesses guards’ uniforms/appearance during visits and issues reports.
• Carries out regular Customer Satisfaction Survey.
• Regularly making contact with customers to ensure all relevant debts are managed as necessary and identify changes in payment patterns and propose action to avert indebtedness.
• Ensure that all transactions are compliant with Company's policies.
• Undertake account reconciliations as required and ensure monthly processing deadlines are met as required.
• Promote an efficient and professional image at all times demonstrated by the highest possible standards of accuracy and attention to detail.
• Deals directly with customers either by telephone, electronically or face to face.