Baobab Microfinance Bank Job Recruitment

Baobab is an investment company whose mission is to create a group of leading microfinance banks and finance companies in at least 15 countries by 2015 that will provide financial services and savings products to entrepreneurs who lack access to the traditional financial sector. Baobab was created in July 2005 by PlaNet Finance, and other investors including International Finance Corporation, AXA Belgium, and Societe Generale, with the European Investment Bank, the French Development Agency and Developing World Markets Joining later.

We are recruiting to fill the positions below:   Job Title: Estate Management Surveyor Location: Lagos Experience Level: Entry level - Mid level Reporting Line: Chief Risk Officer

Job Summary

• Interact and ensure smooth relationships between tenants and owners.
• Building a supply of exclusive mandates.
• The property manager is responsible for managing, supervising, coordinating and overseeing all logistics and administrative activities on site. He/she will also be in charge of ensuring client satisfaction, building a relationship between the tenants, the facility team and landlords.
• Handle and execute day-to-day operations and management of residential & commercial properties.
• Sourcing for properties and have up to date knowledge of the real estate market.

Responsibilities

• Selling (whether by public auction or otherwise), buying or letting, as an agent, real or personal property or any interests therein, and to maintain and promote the usefulness of the profession for the public advantage.
• Valuation of property/assets for various purposes
• Generate and support new business opportunities
• Act as a contact between the firm and its existing and prospective clients monitor trends in the industry and other marketing curricular activities,
• Perform other duties as assigned by Supervisor/Manager
• Feasibility and viability studies
• To estimate the economic worth of Landed Property.
• Surveying the structure and conditions of buildings and their services and advising on their maintenance alteration and improvement;
• Managing, developing and surveying mineral property;
• Determining the economic use of resources in the construction industry and the financial appraisal and measurement of construction work;
• Determining the value of all descriptions of landed property and of the various interests therein;
• Managing and developing real estates and businesses concerned with the management of landed property;
• Sales and leasing of properties
• Marketing of properties
• Property management and maintenance coordination.
• Give weekly/Monthly Report on all Outstanding Rents
• Calculate Service charge and Ensure compliance from tenants
• Ensure all bills (PHCN, Security, Cleaning) are settled promptly

Qualifications and Experience

• 1 -3 years of relevant experience
• Professional certification in HSE is an added advantage
• Minimum of B.Sc in Real Estate or Estate Management any Technical discipline

Requirements Competencies (Knowledge, Skills and attributes):

• Stress management.
• Organizational skills.
• Good attention to details.
• Ability to work with minimum supervision.
• Ability to prepare reports (MS word, Excel and PowerPoint).
• Thorough, efficient and consistent in discharging duties on sites at all times.
• Exercises sound decision making when carrying out responsibilities.
• Practical, flexible and innovative approach to work.
• Team working skills.
• Must possess good IT skills.
• Good knowledge of Real Estate Management.
• Good oral and written communication skills.
• Customer service skills.
• Problem solving and analytical skills.
• Project management skills.
• Excellent interpersonal and relationship management skills.
• Ability to work under pressure.

 

How to Apply Interested and qualified candidates should send their Application and Resume to: [email protected] with "Estate Management Surveyor" as subject of the mail.

Job Title: Coordinator, Non Financial Products Location: Lagos

Responsibilities

• Expansion of distribution network,
• Logistic support,
• Operational marketing.
• Deployment Baobab+ Nigeria
• The Baobab+ coordinator will assure the implementation of Baobab+ in Nigeria.
• Implementation of procedures,

Managing the distribution through the network of Baobab:

• Monitoring the sales,
• Constant improvement of the distribution process,
• Supply of the Baobab branches with Baobab+ products.
• The coordinator is responsible for the success of the sales and the achievements of the objectives through the Baobab network by the following tasks:
• Training and motivation of the Baobab staff associated,

Marketing and client service:

• Market study,
• Gathering and analyzing client feedback,
• Implementation of a “top-up credit” and “solar credit”, aimed to sell Baobab+ products.
• The coordinator needs to assure a good quality of the client experience for the consumers of Baobab+ products; selling process and after sales. The following tasks are associated to this:
• Implementation of a marketing plan,
• Management and organization of the after-sales,

Logistics:

• Customs clearance,
• Storage,
• Supply of Baobab branches,
• Administrative management.
• The coordinator is responsible for the whole supply chain, including importing products in the country, sourcing products locally until it’s in the hand of the consumer. The following tasks are associated to this:
• Management of the importation of goods,

Required Skills

• Editorial skills.
• Significant experience (at least 2 years) in project management,
• Banking experience and Certification
• Experience in sales (consumer goods),
• Analytical capacity and conceptualization,
• Capability to persuade, influence and create adherence,
• Strong adaptability internally within the organization (direction and teams) as external (clients, suppliers, providers),
• Team management skills,
• Soft skills,

 

Application Deadline 31st January, 2020.

Job Tittle: Head, SME Banking Locations: Kaduna / Abuja Reporting to: CEO

Position Scope

• The job holder will be involved in product development oversight aimed at sustaining the Bank’s competitive position within SME businesses. Coverage will be strictly loans and advances.
• The successful candidate will be responsible for setting the strategic agenda for SME Banking Department through balance sheet growth, Customer Acquisition, Customer retention, profit & loss targets in order to support achievement of overall business strategy; in a cost effective and high return manner.

Key Responsibilities

• Facilitate training programs to enhance product knowledge to the Retail Banking teams, branch staff and sales teams on SME Banking Products.
• Maintains a detailed and current understanding of the industry; (at SME Banking, current market structures; regulatory requirements and issues) to ensure that that opportunities are realized and the risks mitigated.
• Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements whilst maintaining the quality of the SME portfolio within the stipulated NonPerforming Loans (NPL) and Portfolio at Risk (PAR) parameters.
• Ensure compliance to the Bank’s policies, procedures and regulatory requirements.
• Lead, motivate, and continuously develop a credible high performing SME team.
• To drive customer-led propositions for the SME Banking Segment by developing a pipeline of value adding customer solutions to include customer experience, products, and service offers.
• Ensure strong cross- selling of existing and new SME loan products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the Bank.
• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
• The Chief mission is to drive SME credit (Loans & Advances) ranging from 4 million to 50 million Nigeria Naira across Nigeria.
• Develop and lead the implementation of the SME Segment strategy in line with the overall Retail. Banking Strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management.
• Drive sustainable growth and acquisition of new customers for the SME Banking through the creation, development and maintenance of high quality advisory relationships.
• To build and maintain productive and strategic relations with customers / suppliers / line manager /stakeholders to drive the development and delivery of business solutions and revenue growth for the SME Segment.

Skills & Experience

• Demonstrated consistent high performance in role(s) held in the last three years.
• A thorough knowledge of Small Medium Enterprise (SME) Products, Retail Banking products and services, and extensive Banking Industry knowledge.
• Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.
• Strong leadership skills with demonstrated competences in championing high performance management.
• Membership of a Marketing professional body will be desirable.
• A good understanding of risk, credit policies and procedures.
• Excellent planning, Organization, problem solving and analytical skills.
• University Degree in a Business related field. An advanced degree will be an added advantage.
• Professional Product Development or Project Management Qualification.
• Minimum 8 years general banking experience with at least 5 years’ experience in SME Sector 3 years of which must have been in a leadership position.
• Must have hands on experience in Credit Analysis & Administration, Sales, Relationship Management, Customer Service, commercial and product development functions of a commercial bank at managerial level.

 

Application Deadline 23rd January, 2020.

Job Title: Call Centre Supervisor Location: Lagos Reporting Line: Business Development/Marketing Unit

Responsibilities

• Call center, customer service, 3 years supervisory experience
• Proficiency with technology, especially computers, software applications, and phone systems.
• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Excellent problem solving, leadership, and customer service skills.
• Analytical, efficient, and thorough.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
• Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
• Answering agent questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Preparing reports and analyzing data to assist management as they determine call center goals.
• Call Center Supervisor Requirements:

Education, Experience, and Licensing Requirements:

• 2 - 3 Years experience as a Supervisor
• Previous customer service experience/call centre agents are preferred especially in particular industry.
• University/college degree is an asset.

Qualifications / Skills:

• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking
• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills

Job Title: Call Centre Agent Location: Lagos Reporting Line: Business Development/Marketing Unit

Responsibilities

• Build customer loyalty by follow-up of customer calls
• Making sure lead generated are compiled and sent to Branches
• Evaluate problems of the customers and provide logical lasting solutions.
• Manage filing, mailing, correspondence and other management tasks
• Market Banks products and services and call ALIP and TAKA Eligible customers daily
• Appropriate report of all activities weekly.
• Respond to customer inquiries.
• Generate customer interest in the services or products offered by the company.
• Provide personalized customer service by responding to the needs of the customers.
• Ensure feedback from the customer to further improve the customer services.
• Manage and update customer databases with the status of each customer.
• Provide customers with brochures and information packages on products or services.

Requirements

• Capable of sensing unspoken expectations
• Organization-Multitasks with speed and accuracy.
• Speed-Maintains a standard of quality while working quickly and efficiently
• Flexibility-Attempts to meet the needs of a diverse customer base with different personalities
• Empathy-Makes callers feel that they are listened to and understood.
• Knowledge Retention-Learns and memorizes product and customer information.
• Attention to Detail-Provides the same care and attention to every customer issue.
• Rapid call handling in a fast-paced, demanding environment
• Excellent accuracy in typing
• Customer relationship management and development
• Sensitive listening to understand customer needs and recommend products or solutions
• Ability to quickly answer questions about the most minute product detail
• Strong persuasive selling to open new customer accounts and upgrade account tiers

Education, Experience, and Licensing Requirements

• Previous customer service experience/call centre agents is preferred especially in particular industry, preferred.
• University / college degree is an asset.

Qualifications / Skills:

• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking
• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills
• Informing

How to Apply Interested and qualified candidates should send their Applications and Resume to: [email protected]cc [email protected]

Job Title: Loan Marketer Location: Ibadan, Oyo

Main Responsibilities

• Conduct monitoring visits to business and households
• Follow-up on loan repayment
• Manage loan recovery from active and write-off client until the last
• Assess the impact of loan before renewal Fluent in English (written/spoken)
• Detail oriented
• Target oriented
• Articulate and well-spoken
• High level of integrity
• Dynamic and motivated individuals who like to work outdoors
• Pre-loan Disbursement
• Promote/market Baobab’s products to prospective clients
• Visit and evaluate potential client businesses
• Visit client’s personal house
• Analysis of quantitative and qualitative data of client businesses and households
• Prepare loan documents for Credit Committee
• Present loan files to Credit Committee
• Enter loan files in the MIS
• Post-loan Disbursement
• Visit Co-debtor, guarantor’s house and businesses
• Analyze financial data of clients’ businesses

Requirements

• Previous work experience or training in sales (preferred)
• Applicants must be between the age of 20 - 35 years
• Applicants must reside within the location he/she is applying for
• HND minimum
• Basic Knowledge in accounting, finance and mathematics

 

How to Apply Interested and qualified candidates should send their CV to: [email protected] with the Position and Location as subject of the mail e.g Loan Marketer - Ibadan Note: Only applicants who qualify and reside within Ibadan axis will be contacted.

Ibadan, Oyo State, Kaduna State, Lagos State, Abuja