Standard Chartered Bank Nigeria recruitment for Graduate Client Service Executives
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Standard Chartered Bank Nigeria is recruiting to fill the vacant job position below:
Job Title: Client Service Executive
Job ID: 523045
Location: Lagos
Job Description
Strategy:
- Customer Service
- Attend to customer sales / financial enquiries.
- Support acquisition and growth of customer relationships through
- Back up custodian of TSM’s vault keys and ATM combo and ATM entrance keys
- Back up custodian to TSM’s stock of cheque book, cards, returned cheques and captured cards
- BVN Enrolment
- Evaluate customer needs and provide advice as to products required.
- Cross sell bank products to current / potential customers.
- Facilitate the account opening process (for rm sourced and in-branch accounts)
- Prepare weekly reports on service issues & in branch accounts opened
KYC
Ensure you remain alert to the risk of money laundering and assist in
the Bank’s efforts in combating it by adhering to the principles in
relation to:
- “Identifying your customer, knowing your customer, reporting
suspicions, safeguarding records and not disclosing suspicions to
Customers”.
- Business
Referral:
- Identify other business opportunities and refer same to relevant units within the bank
- Support the Branch Sales & Service Executive in sales and management of front office desk
- Complaints handling and resolution
Processes:
- Customer satisfaction
- Attainment of branch sales & service targets.
- Management of uncollected items [ chq bks & cards]
People and Talent:
- Staff Versatility - ability to handle minimum 2 job function per staff
- Ensure minimum monthly training for branch staff
Risk Management
Operational Risk Policy:
- Ensure money laundering requirement as follows:
- Full awareness of money laundering prevention.
- Ensure you remain alert to the risk of money laundering and
assist in the Bank’s efforts in combating it by adhering to the key
principles in relation to:“Identifying your customer, knowing your
customer, reporting suspicions, safeguarding records and not disclosing
suspicions to customers”, observe clear desk policy always.
- Governance:
- Responsible for assessing the effectiveness of the Group’s
arrangements to deliver effective governance, oversight and controls in
the business and, if necessary, oversee changes in these areas
- Awareness and understanding of the regulatory framework in
which the Group operates, and the regulatory requirements and
expectations relevant to the role.
- Responsible for delivering ‘effective governance’;
capability to challenge fellow executives effectively; and willingness
to work with any local regulators in an open and cooperative manner.
- Monitoring of Front Office Branch registers to ensure compliance with standards.
- Ensure reduced / minimal operational irregularities.
- Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
- Analysis and reporting of management statistics
- Act as the responsible party under the Group’s Risk
Management Framework including relevant Operational Risk Framework
ownership for branch sales and service related risk. Ensure a full
understanding of the risk and control environment in area of
responsibility
Regulatory & Business conduct:
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards
of ethics, including regulatory and business conduct, across Standard
Chartered Bank. This includes understanding and ensuring compliance
with, in letter and spirit, all applicable laws, regulations, guidelines
and the Group Code of Conduct.
How to Apply
Interested and qualified candidates should:
Click here to apply