B2B, B2C Lead - Sales Support Job Vacancy at Alcatraz Technologies Limited

⏲ Jun 25, 2019, 10:35 AM
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Alcatraz Technologies Limited is a Leading provider of Security Equipment, with years of experience offering Electronic Security Solutions to a wide variety of institutions and sectors across Nigeria. We are recruiting to fill the position below: Job Title: B2B, B2C Lead - Sales Support Location: Lekki, Lagos Job Description

We are looking out for a female candidate to join our growing company, candidate with two - three years of experience in sales B2B and B2C sales with an engineering, electrical engineering or civil engineering background.
The role of a B2B, B2C Lead - Sales Support preferably in the field of Electric/Civil Engineering within Alcatraz is to provide assistance and maintenance to all equipment's and hardware's on clients site.

Responsibilities

Maintain customer assistance reference guidelines for client contact as well as support information.
Manage and create new client database
Create and manage maintenance contract files.
Review quarterly with all allotted customers to revise service levels as well as open issues.
Provide clients with status of entire open requests for service improvements and changes.
Confer with customers and engineers to assess equipment needs and to determine system requirements.
Collaborate with prospective clients to understand requirements and provide sales support to close business.
Secure and renew maintenance contractsorders and arrange deliveries.
Plan and modify products to meet customer needs and Requirements
Evaluate customer support issues as well as maintain top level positive perception by customers pertinent to organization support structure.
Provide necessary suggestions on proactive basis to steadily assist positive interpretation.
Prepare technical samples, designs along with proposals and presentations to capture new business.
Prepare complex reports and documents to provide supportive technical data retorts to customer requests and Alcatraz Technologies.
Manage entire communications with client technical departments regularly as requested by customer and company.

Skills and Background

Average technical background.
A deal closer
Sound and experienced client management and sales process skills.
Sound judgement and good business sense.
Great Teamwork ability and can-do attitude.
Strong ability to build relationships with new clients quickly.
Analytical and have the ability to solve problems not problem-solving skills.
Resilience and natural tenacity.

How to Apply Interested and qualified candidates should send a short Application Letter and one-page CV with your picture attached to the CV to: [email protected] Application Deadline 1st July, 2019. Note