Assistant Retail Coordinator at School Kits Limited

⏲ Jan 24, 2020, 1:37 PM
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School Kits Limited is a leading professional school outfitting firm and a one-stop shop for a wide range of requirements for students from pre-school age through the secondary (High) school age. We are passionate about providing value to schools and parents hence we strive to deliver quality, flexibility and affordability on school supplies. School Kits Limited commenced business in 2000 and has experienced significant growth for the years becoming a credible brand within the school supply industry in Nigeria. Our competence and credibility can be attested by many satisfied School clients from start-ups schools to well-established institutions as listed in our portfolio.

We are recruiting to fill the position below: Job Title: Assistant Retail Coordinator Location: Lagos

Job Scope

Employee engagement to include welfare push for the retail team and timely feedback to Head of Retail
Brand representation at retail exhibitions
Oversight of entire retail operations
Stakeholder management- All interconnected departments including senior management
Any other duties assigned by the Head of Retail
Strategic business development for the retail arm of School Kits
Inventory Management: This process includes monitoring, evaluating and general handling of inventory in all School Kits stores
Sales and product merchandising
Customer service/ Client relationship management

Responsibilities Business Development:

Close monitoring of daily, weekly and monthly sales performance and benchmarking with historical data and target
Product Development- developing and expanding product assortment to enhance customer’s expectations
Planning and executing all retail driven exhibitions with a view to generate revenue
Lead Generation (connecting end users to outlets) - Developing and implementing strategies around the onboarding of schools to be attached to retail outlets
Sales channel expansion- strategic spread of retail stores in other locations
Revenue Generation- breaking the sales target into monthly and weekly fragments and driving the retail team for achievement

Inventory Management:

Monitoring Inventory Lifecycle (Lifecycle chart, sticky inventory treatment) - Running checks on items, checking their shelf lives against the dates they were registered into the ERP. The inventory turn rate metric will be applied for standard shelf life required for each product. Constant review of store sales numbers, cost of inventory, operational expenses and inventory loss
New Product Onboarding- Working with the procurement team to provide input and recommendations. Carry out assessment, evaluation and sampling before adding to the existing SKUs
Managing returns & damages- Managing damages and returns across all outlets and escalating to relevant stakeholders where necessary. Refer to the return policy on the shop floor manual when it relates to customers. Ensuring that communication is managed among stakeholders.
Merchandizing and Display Cycle- Determining the different categories of inventory to be promoted periodically and ensuring strategic display and arrangement of these items in the outlets. Ensuring that all items are arranged and displayed factoring in the peculiarities of each SKU (handling)
Forecasting inventory requirements for each location.
Monitoring, Evaluation & Improvement: Inventory monitoring includes ensuring ERP data records align with physical quantities at all times. Carrying out periodic inventory analysis for each store and use the analysis coupled with sales figures to determine the optimal stock levels

Sales and Product Merchandising:

Assist to create product display layouts for multiple retail locations
You will be required to work closely with company’s buyers to plan product ranges
Ensure accurate sales forecast/predictions in line with company’s target
Continuous assessment of sales performance of different locations.
Manage creative displays in a retail store and training staff on product knowledge.
Assist in using shelf placement strategies and in-store displays to market a product and maximize exposure to customers.

Customer service/Client Relationship Management:

Customer Related Conflict Resolution- Managing all difficult customer interactions and escalating to next level where necessary.
Conduct periodic customer satisfaction survey to establish improvement lines and promote customer retention
Managing the Client Relationship Management Software- Ensuring that the customer database is updated. This includes monitoring of customers’ purchase history and using data to make operational decisions.
Customer Loyalty Reward Program- Developing strategies and executing all designated programs for customer loyalty rewards.

Retail Operations and Personnel Management:

Identifying capacity development needs of retail staff and working with Human Resources to provide trainings
Close monitoring of daily workflow of the outlet staff and adjust tasks as necessary to achieve desired objectives
Overseeing welfare of the retail staff and liaising with the Human Resource department for adequate support
Ensure the lodgment of all cash received at the outlet every day except weekends when banks are non-operational
Managing the retail shop heads to ensure thorough bookkeeping in all retail outlets
Ensure smooth running of outlet operations. Follow-up with the admin department on rent/service renewals and supplies
Partner with management and Internal Control team in ensuring compliance with internal and external audits, and company policies and procedures
Overall supervision of all outlet daily operations to ensure adequate staffing for effectiveness and efficiency at all times

Stakeholder Management and Reporting:

Collating and sharing reports with management to include, Sales Analysis, Inventory Analysis, Customer Analysis, Profitability Analysis; performance of each outlet with respect to sales target by vendor and product.
Attending all periodic management meetings
Ensuring stakeholder management across units, providing updates on all issues as require management’s attention and working with other teams and departments to build strong support system

Required Skills & Qualification