African Sun Amber Residence Job Opening for a Front Office Manager in Lagos
African Sun Amber Residence - We are one of the leading and fastest
growing hotels and leisure groups in Africa with business and resort
destinations throughout Ghana, Nigeria and Zimbabwe.
We are currently recruiting fill the vacant position of Front Office Manager.
Job Position: Front Office Manager
Location: Lagos
Industry : Hospitality/Leisure
Specialization: Hospitality / Leisure / Travels and Administration & Office Support
Responsibilities:-
- Co – ordinates the different activities of the Room’s Division
and supervises the Reservations, Front Office Supervisor, Shift Leaders,
Concierge, Business Centre, Guest Services Manager and the Night
Manager in the daily operations to guarantee that customer’s
satisfaction is met; assuming total responsibility of the Department.
- Maintain the Residence’s products and quality service as specified in the company’s standards and operational procedures.
- Prepares the Departmental budget in liaison with the Unit
Accountant and Sales Manager and ensure control procedures/company
accounting policies are adhered to.
- Maintain constant contact with the Residence guests to resolve problems that could occur.
- Yield Management and up selling.
- Financial reporting on department/Residence performance
- Conduct interviews for new Front Office employees who need or exceed the position specifications.
- Establishes the planning of work periods and vacations of the
Front Office staff, to ensure the daily operation, and attends to all
employee requests/enquires.
- Assist the customers in their daily needs and resolve eventual problems that they could encounter during their stay.
- Assist the General Manager on the day – to – day operation and smooth running of the Residence.
- Select new Rooms Division employees who meet or exceed the position specifications
- Establishes the daily, weekly and monthly forecast, as well as
the statistics needed for the promotional sales operations. (Company’s
room nights, nationality reports, no shows, etc…)
- Controls and take corrective measures to guarantee the good application of credit policies.
- Should be responsible for the co-ordination of the different
computer systems, Opera, telephone, Vin-cards and also maintenance of
all equipment in the Department
- Assist and liaise with all Departmental Heads on reports and control
- Should be responsible for the recruitment, selection, induction,
training, development, discipline, motivation and appraisal for all
staff in the department
- Does Duty Management functions
Other desired qualities include:
- Consensus-builder, while still results-oriented and commitment focused
- Excellent communication and interpersonal skills
- Business-based attitude
- Customer centric
- Good knowledge of Opera and Microsoft office applications would be an added advantage
Reporting
The successful candidate will report to our General Manager.
Minimum Qualification:
- At least BSc/BA in any discipline but most preferably in Management/Social Sciences
- Required Experience : 2 -5 years from reputable hotels.
How to Apply
All qualified candidates should forward their resumes to the following address:
African Sun Amber Residence Ltd,
16 Esugbayi Street,
GRA, Ikeja, Lagos State.
OR
E-mail their resumes to:
[email protected]
Application Deadline 15th September, 2014