Admission Officer at Nexford University

Nexford University is a next-generation university based in Washington DC offering a competency-based learning model. Nexford's mission is to enable greater social and economic mobility by providing an affordable high-quality education that will positively impact millions of lives around the world.

We are recruiting to fill the position below:

Job Title: Admission Officer

Location: Lagos (Remote)
Start Date: 01 March 2024
Contract Type: Full-time, Permanent
Reporting To: Manager, Admissions & Registrar
Working Rhythm: Innovation is a 24-hour gig, but we value your downtime. Officially, your rhythm is set to the beat of 10am – 7pm, Wednesday - Sunday. Unofficially? We know great ideas don’t always stick to a schedule!

Role Impact   

• As Nexford’s Admission Officer, you’ll demonstrate NXU values throughout every interaction and maximize opportunities to move learners through the stages of their application journey.
• You'll do more than reviewing applications; you'll be a key player in helping our learners secure their official documents (i.e. official transcript, proof of English proficiency).
• You’ll work together with our different teams for our applicants to experience a seamless application experience and for our enrolled learners to continue with their academic journey without disruption by ensuring complete admission requirements and accurate academic records.

Key Responsibilities
The Constants:

• Resolve admission-related concerns, administer application reviews received to move applicants to the enrolment stage, and audit application reviews to ensure correctness of every admission decision provided by the team.
• Execute learner record management for newly enrolled learners, providing accurate information that align with the detailed information indicated in the SiS.
• Verify and document official documents received from different institutions to ensure completeness and integrity of our learners’ academic records.

The Variables:

• Collaborate with other Admission Officers in conducting call outreach campaigns to help atrisk learners in submitting their pending admission documents.
• Support the team in facilitating monthly virtual and live sessions aimed to promote awareness and support to learners to secure their official documents.
• Research and provide insights on how the Admissions team can reduce admission barriers, helping improve our enrollment intake statistics.

Skills and Qualifications
We value a diverse pool of candidates who bring a combination of skills, experience, and the right mindset to our team. While we don't expect every candidate to have every point, here are some skills and qualifications that would make you a great fit for this role:

• Bachelor's Degree in Business, Education, or a related field
• At least 2 years of proven experience in admissions, data management, and customer service (extra points if you have EdTech experience!)
• Excellent record keeping and organizational skills in a fast-paced environment where speed and accuracy are primary measurements of success.
• Effective verbal and written communication skills via email, team collaboration tools (e.g. HubSpot, Teams), telephone, and video conferencing
• Good understanding of rules and regulations from various external and internal sources in a highly regulated industry
• Awareness and sensitivity to diverse populations

What Does Success Look Like in this Role?
In the Admission Officer position, achieving success means:

• Meeting Objectives: Regularly hitting or exceeding key performance indicators, contributing significantly to increase in our acceptance rate and reducing the number of our learners on AEP (Accepted Evaluation Pending).
• Cultivate a learner-centered environment: Handling cases through a learner-centered approach aimed to support our learners’ needs, interests, and growth throughout their Nexford journey.
• Adherence to Nexford’s policies. Upholding all Nexford’s policies, procedures, with integrity and ethics.
• Advancing Improvement: Actively seeking and applying enhancements in eliminating admission and AEP barriers, fostering an organizational culture of excellence and continuous learning.
• Collaborate with Nexford community: Partnering with other departments including Sales, Registrar’s Office, and Learner Success to ensure the delivery of a high level of service to every applicant and learner.

A Day in the Life of an Admission Officer
There will be weeks wherein your tasks are the same, while other weeks would involve additional responsibilities to support our learners. Here’s a snapshot of what you might encounter:

• Morning: Your day might start with application reviews, managing admission- and AEP-related queries or concerns to ensure that the team is meeting the daily targets.  
• Midday: Support our Nexford Applications Specialists’ concerns by actively resolving issues raised in our group channel
• Afternoon: Update learner records by making necessary changes in different platforms upon receipt of official documents and send notifications to learners for awareness on what’s left for them to submit to complete their requirements if appropriate
• Evening: Conclude your day by auditing applications reviewed daily to ensure that correct decisions were provided by the team.

Compensation and Benefits
We understand that attracting top talent requires more than just a competitive salary. We believe in creating an environment where our team members can thrive both personally and professionally. Here are the Compensation and Benefits you can expect as a standard when you join our team:

• Competitive Salary: We offer a competitive salary package up to 400,000NGN.
• Generous Vacation Days: Enjoy a generous allotment of 20 vacation days to maintain your work-life balance.
• Professional Development: Access 12 days of paid personal development time off postprobation to advance your skills and career prospects.
• Reward and Recognition: Get the chance to be nominated as a top performer in our Employee Spotlight program, with perks including vouchers, mentorship opportunities, and a feature on our Spotlight page!
• Remote Work Flexibility: Work from outside your primary location to enjoy flexibility and travel while you work.
• Global Exposure: Collaborate with a diverse team from around the world, gaining insights into different cultures and markets.
• Learning Opportunities: Receive a 50% discount on tuition for all Nexford courses for you and your family!
• Unlimited LinkedIn Learning: Gain access to a wide range of courses on LinkedIn Learning for continuous skill development.
• Modern Tools: Utilize agile collaboration tools to enhance productivity.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Process

• Apply: Get started by submitting your application online. Don't forget to include your 1-2 page CV/Resume. Show us why you're the one we're looking for!
• Connect: If your application catches our eye, one of our friendly Talent Acquisition Partners will reach out for an informal chat. No formalities, just getting to know each other.
• Interview: Here, you’ll meet the hiring manager. They'll discuss your skills, aspirations, how you can contribute to our mission, and what we can offer you.
• Assessment: Show us what you've got! Take on a real-world exercise related to the role you're pursuing. We want to see your skills in action and give you a taste of what’s involved.
• Meet the Team: Hang out with your potential future teammates. Get a taste of the awesome people you'll be working alongside.
• Offer: If all goes well, we'll extend a formal offer and welcome you aboard the Nexford adventure!