AB Microfinance Bank Nigeria Job for an IT Operations Supervisor
AB Microfinance Bank Nigeria is a foreign-owned financial institution,
based in Lagos state, which offers a broad range of financial services
to micro, small and medium-sized enterprises (MSMEs) and other clients
in the lower income strata.
We are recruiting to fill the position of:
Job Title: IT Operations Supervisor
Location: Lagos
Job Description
- This role will involve overseeing external (client) and internal
(production software and hardware) environments, coordinating systems
analysis, and maintenance.
- Specifically, the candidate will be responsible for software
implementations and day to day system operations to ensure up-time and
availability for divisional systems.
- The candidate will exercise management over leaders of hardware,
operating systems, network, phone systems, database administration,
performance monitoring, backups, power supply and security.
- S/he will lead teams in the areas of scheduling, technical
direction, future planning and standard practices. Additionally the
candidate will participate in budgeting and capital equipment processes
and quality improvement activities for the organization and will work
with the Business Unit and Corporate IT leads on establishing policy and
procedures.
Qualification
- At least a Bachelor degree in Computer Science, Information Systems, or a related field is required.
- Proficient management of work schedules and shift management to ensure maximum staff coverage for a 24/7/365 operation.
- Ability to manage pressure situations and provide excellent
customer service to competing priorities for requests, inquiries, and
complaints.
- Ability to take responsibility and work on own initiative
- Minimum of 8 years experience with 5+ years experience managing
staff in a similar role, preferably in a multi-site or Banking
environment.
- Sound understanding of Microsoft System Center suite.
Necessary Experience and Knowledge
- Thorough understanding of the core technologies in a modern data
center environment, including: networking, load balancing, web and
application servers, relational databases, web services, firewalls and
IDS, directory services, DNS, content distribution networks,
virtualization, storage area networks, Windows Server and Linux.
- Experience implementing, leading, and/or administrating key
operations-related ITIL Functions such as Change Management, Incident
Management, Problem Management, Service Transition
Knowledge of System Environments:
- Experience with Windows Server 2003/08/12, SQL Server 2005/08, Windows 7, Microsoft Office 2007/2010/2013
- Working knowledge of remote connectivity software such as RDP
- Experience with Microsoft Active Directory administration
- Experience with virtualization technologies including Hyper-V
- Experience with networking equipment including Cisco, DLink and others
- Experience in creating an environment for improving customer
satisfaction and promotes an atmosphere that establishes customer
satisfaction as a key value in the organization.
- Ability to clearly communicate goals and priorities of the organization as they relates to technical issues.
- Ability to demonstrate a solid understanding of project management tools.
- Plan development, Metrics, Cost and effort estimation.
- Schedule development, Risk analysis, Monitoring of production and compliance.
- Experience supporting SharePoint infrastructure
- Knowledge of current ITSM frameworks and practices including ITIL
- Advanced troubleshooting and problem-solving skills to complete tasks in a timely manner.
- Knowledge of core managerial functions such as budgeting, procurement, personnel management, and finance.
- Experience in IT operations of E-Banking or Online services
- Knowledge of methods and techniques involved in the completion
of information system planning including security administration,
operational capacity planning, and cost benefit analysis of alternative
technologies
- Knowledge of quality principles and tools, particularly root cause analysis and problem solving
Method of Application
Interest Candidate should send their CV and Cover Letter as an attachment to:
[email protected] with ref code: IT Operations Supervisor
Application Deadline 28th April, 2015.