Vacant Job Positions at Greenlight Planet, 7th August 2019

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Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive. Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa.  Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries. We are recruiting to fill the positions below:     Job Title: Customer Loyalty Executive Locations: Sokoto, Kebbi, Kano & Abuja (with 70-80% of time spent in field) Job Type: Contract Reporting to: Regional Business Manager The Role

• We are looking for a hard-working, well organized, highly analytical individual to join our Commercial department as a Customer Loyalty Executive (Area & Regional). The Employee will be responsible in leading the efforts and processes related to collections of our PAYG products in the field.
• He will also be responsible for giving advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end users expectations.

Responsibilities Key responsibilities for the role include:

• Intervene on the field when the collection score is:
  • Visit 5 concerned EOs with collection score
  • Agree upon a plan with Head of Sales every Friday evening (for the next week Monday to Friday), as well as provide the detailed update on observations found.
• Intervene through field staff on EOs whose Collection Scores are greater than 50 (in previous method, V2 Disable rate is between 30% to 49%) Greenlight Planet Sun King Nigeria Limited Customer Loyalty Executive:
  • Once a week call all the ABMs affected and record feedback on a Google sheet with related details about the situation and the ABM’s plan to get it sorted. Following each call expect to see login or Kazi calls being made by the ABM. 80% of calls should result into at least 5 successful Kazi calls made by the ABM.
• Driving Kazi app awareness, effectiveness and understanding in the field
  • Become the main point of contact for Kazi related requests and issues among the field staff. 90% of issues related to Kazi should be managed and followed up directly by the role. Keep track on a Google sheet of all the issues raised by the field staff and EOs as well as post requests for new improvements to be made on the pipeline kept by the developer.
• To make sure repossessions become standard practice in the field with spontaneous repossession become the norm and assisted repossessions are reduced to the most difficult cases. All repossession activity should be driven by Kazi app:
  • Gradually increase the ratio of spontaneous / assisted repossessions to 90% and maintain the ratio above 90%
  • 80% of due repossessions to be made or attempted within 2 weeks from the due date (60) days
• Initiate Hiring and Manage the team of Collection Associate (Typically 1 per region) who would perform or help in the above mentioned tasks at an area level.

Requirements The ideal candidate has:

• Degree/Diploma in Social Sciences or related subjects
• At least 3 years of work experience especially in the field. Preferably having worked in Solar energy Industry, Microfinance or Telecom
• Strong customer service skills, know how to talk and negotiate with customers, experience in loan collection and customer database maintenance is an added advantage
• Strong communication skills both in English and local dialect of the area
• He/ she is self-motivated, process and result oriented, able to work Independently in challenging environments
• Passionate about working with rural consumers and resolving their issues
• We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.

      Job Title: Country Shop Manager Location: Nigeria Job Type: Full Time Reporting to: Operations Manager (Nigeria) The role

• The Country Shop Manager will ensure that the overall performance targets of the Sun King shops in the country are met, both in terms of quality and quantity

Key Responsibilities

• Shop Identification- Ensure the shop is at a vantage point and meets the Sun King retail standards
• Procurement and Installation- Identify suppliers for all necessary equipment and supervise installation
• Training- Ensure Sun King Shop Executives have the necessary knowledge and technical skills required to run the store including replacements, repairs and spares
• Inventory Management- Maintain a tracker for stock, spare parts, marketing material and tools in every store
• Repairs Management- Ensure the Service Centres have all the necessary repair tools and toolkits; ensure safety procedures are observed to avert hazards at the bench and; ensure Occupational Safety & Health standards are observed
• Reporting- Prepare and submit reports as and when required
• Payments- Ensure all payments related to the stores are processed in a timely manner

Requirements The Ideal Country Shop Manager:

• Has a degree in Business management, Sales, or related field from a reputable institution
• Has minimum four years’ work experience in store management or administration
• Is able to effectively work cross-functionally across several regions
• Has excellent verbal and written communication skills with fluency in English
• Is comfortable traveling 15+ days each month
• Must work well under pressure and is able to juggle many tasks simultaneously, with an excellent sense of prioritization
• Should be flexible, willing to stretch and achieve over and above base expectations.
• We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  If this sounds like you, we would love to hear from you.

      Job Title: Area Sales Executive Locations: Lagos, (Ikorodu, Ikeja, Ikotun) Job Type: Contract (3 months) Reporting to: Partnership Manager, Anglo West Africa The Role

• The Area Sales Executive will work closely with the Partnership team to serve an existing Microfinance Institution partner by providing product and service information, supporting trade activations while resolving product issues effectively.

Key Responsibilities

• Responsible for driving sales across a Micro Finance Bank channel in the assigned territory.
• Branch level inventory management
• Receiving client queries and resolving consumer and channel queries with stipulated guidelines and timelines.
• Efficiently supporting trade activations and marketing campaigns as per set plans.
• Planning and conducting product and sales trainings to partner staff.
• Fulfilling within reasonable time aftersales and warranty requirements.
• Consolidating reports on competition, routes traveled, branches visited and activated, sales and stock position etc.
• Performing any other duties that may be assigned.

Requirements The ideal candidate:

• Has a Degree or advanced Diploma in a Business Administration/ Sales and Marketing
• Has two to four years’ hands on experience in service/ FMCG or Renewable Energy industry
• Is computer literate with proficiency in MS Excel, MS Word and MS PowerPoint
• Strong customer focus
• Keen to deliver high standards of service
• Must work well under pressure, and ready to travel 75% of the time
• Excellent interpersonal skills.
• Good communication skills with fluency in both written and spoken English and the main local language of the assigned teritorry.
• Clear thinking/problem solving ability
• Results oriented and able to prioritize measurable objectives.
• We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  If this sounds like you, we would love to hear from you.

      Job Title: Area Business Manager Locations: Akwa Ibom, Kwara & Saki-Oyo Job Type: Full Time Reporting to: Regional Business Manager The Role

• The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”.
• EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers.
• The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager. 

Key Responsibilities

• Hire & retain Energy Officers: Hire, train and maintain a team of atleast 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
• Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
• Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
• Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
• Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
• Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and agreed with your Regional Business Manager.
• Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
• Remain externally focused: Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures. Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
• Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
• Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
• Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
• Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation.

Requirements

• Has a degree in a Business-related field or equivalent and at least 3 years hands on experience in Sales.
• Has excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
• Has extensive Customer Care experience
• Has high innovative skills, thinking out of the box, tests out opinions, cost conscious
• Is excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture
• Is able to develop trust, skillfully builds relations, works on internal & external relationships
• Listens well, coaches’ others and is disciplined in their learning practice
• Has Operation Excellence (Keeps promise, is Decisive, seeks to be informed and gives excellent Customer Satisfaction
• We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  If this sounds like you, we would love to hear from you.

  Remuneration

• Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.

  How to Apply Interested and qualified candidates should: Click here to apply

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