Vacancy For IT Support Officer In A Reputable Beverage Company

⏲ Jan 9, 2019, 9:24 AM
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Oasis Africa Consulting Limited - Our client is a Beverage company with strong growth plans, backed by international investors is seeking a qualified candidate who is ambitious to develop him/herself to an outstanding leader within the team to fill the position below: Job Title: IT Support Officer Location: Lekki, Lagos Job Type: Full-time Reports: IT Chief Summary

Ensure that the Application is deployed and manage accordingly, fulfills user requirements, End User Support and identifies and resolves system issues.

Job Description

Domain Configuration and User profiles integration to a new workstation on Client website
Ensure that Application, Big Magic ERP software is deployed and manage accordingly, fulfills user requirements, and identifies and resolves systems issues.
ERP Remote Support and General IT support across all the group; Agbara Plant, Lagos, Ibadan, Abuja and Onitsha depot.
Ensure that Big Magic ERP deployment enhances operating systems, networks, communications, or other areas where it is deployed
Servers Deployment, Installation, Configuration and Maintenance of Gen 8, 9 HP Servers.
Power Backup Support and Maintenance (Inverters and UPS)
General IT Support in BBC Depot and Head Office
IT End User Support in Head Office and BBC Depot
Management of BBC Software.
ISP Support and follow up for good and reliable Internet Service.
The ”ERP-IT SUPPORT ADMINISTRATOR” role is to Implement, support, supervise and operate the organization ERP system through implementation and best support practices.
This includes Installations Configurations, patching and upgrading, and General IT Support.
Creation of Employment ID for new staff, Creation of Big Magic Account for new BM Users, Error/Queries Solutions Support.
Polycom Real Presence Group 500 Device Support and Maintenance,
Video conference Meeting Schedule and Support across Spain, Peru (Lima), Egypt, African Countries for Board Meetings and Country Manager Reporting.
Deployments and Support of Video conference Applications (Blue Jeans, Zoom), which saves cost for the company

Area of Responsibility Administrator:

Ensure that Big Magic ERP software is deployed and manage accordingly, fulfills user requirements, and identifies and resolves systems issues.
Support the organization IT software/Hardware process across the operational areas.
Ensure that ERP deployment enhances the operations of the organization, networks, communications, and all Distribution Centers where it is deployed.

Acquisition & Deployment:

Hardware/Software support, configuration and implementation.
Assist with the setup of Big Magic ERP software and service providers as needed.
Liaise with the IT Chief on Big Magic ERP Administration for prompt rectification of any problems or emergencies.
Evaluate proposals in order to identify potential problem areas, and make the appropriate recommendations

Operational:

Evaluate, Support, install, configure, and deploy IT applications, systems software and products enhancement to existing applications throughout the enterprise.
Collaborate with IT Coordinator on the deployment of ERP software programs and applications.
Ensure that Big Magic ERP integration into company systems captures all areas of day to day transactions in the organization with system compliance, and interface specifications.

System Troubleshooting:

Perform daily monitoring and troubleshooting of the Big Magic ERP system; install and configure patches and upgrades as required.
Network Monitoring and support.
Prepare and deliver activity and progress reports on daily operations.
Provide direction for the application support of ERP operations.
Team work with IT Chief to deploy ERP software, support strategy and data management.
End User and General IT Support

Security:

Working with the IT Team to provide general IT Support and System Security
Ensuring System is up to date
Keeping Software antivirus active

Qualifications Minimum requirements for the position:

Microsoft Certification: Microsoft Certified Professional MCP or CCNA or Comptia A+
Networking / Fiber Optics Certification

Experience:

Experience in software administration, database management installations and Server configuration, able to work on linux os and Good understanding of mobile application and General IT Support and Implementation skill.

Knowledge:

Extensive knowledge / technical expertise / qualified professional / etc.
Installation, Administration, software Management, Software development, Knowledge of Microsoft Database, ERP and Sql Server. Etc

Salary and Benefits