Vacancy For Senior Engineer, Global Cloud-Ops at Zola Electric, 14th February, 2019

Zola Electric is the world’s first massively scalable off-grid electric company. It exists to provide affordable and reliable energy to communities that currently lack such power. The company utilizes distributed renewable energy to sell power as a service to customers who suffer from an expensive grid, an unreliable grid, or have no electrical grid access at all. We provide 24/7 clean energy to anyone, anywhere. Our aim is to deliver a complete technical, operational and financial model that makes incredibly high quality renewable electrical services affordable to millions of homes. We are recruiting to fill the position below: Job Title: Senior Engineer, Global Cloud-Ops Location: Lagos, Nigeria Job Description

We are looking for a Senior Engineer to join our team in Lagos, Nigeria, to support our growth strategy in Africa, changing the lives of millions with our innovative products.
This may be your dream job if you’re someone who dreams of combining your knowledge and skills enabling Zola Electric to change the renewable energy landscape.
You’ll also need to be passionate about bringing solar energy to off-grid and other underserved markets (billions of people around the world) with the unique social, technical, and business challenges that come along with it.
You are inspired by the opportunity to unleash whole continents of human potential, and motivated to help build a truly epic business.

The Position You will act as the domain-expert on the five core IT technologies (services) provided by Group IT: Contact Center platforms, networking, end user devices, identity management and cloud integrations. Responsible for the design and implementation of new services, maintenance and daily operations. Group IT is part of the Digital Platforms department of ZOLA Electric:

Design and implement processes and tools to maintain a secure IT environment that operates in compliance with corporate policy and local legislation
Maintain a secure ‘patch-level’ and configuration of software and systems
Monitor system events and the configuration of the environment, perform audits, action outcomes and make report
Support Country Organizations with monitoring and compliance
Lead and execute IT projects of services in scope
Provide domain support with the roll-out and sourcing of new applications, services and hardware
Support Country Organizations with domain expertise on core IT tech.
Process Tier2 and Tier3 tickets and coordinate vendor support
Establish and maintain documentation for services in scope
Ensure availability and performance of services; monitor, optimize and report in close cooperation with vendors and other functions within Digital Platforms
Keep software on end user devices up to date
Coordinate and execute all changes around the services in scope
Advise the organization on the optimal use of the services
Contribute to the implementation of improvements

Requirements

Excellent communication and writing skills
Demonstrated ability to structure and produce technical documentation
The ability to work well in a distributed and international team
Analytical, excellent problem solving skills
The ability to plan and prioritize workload
Customer focused, understands customers and takes a proactive approach to meeting their needs in an effective and timely manner
Identifies opportunities to optimize cost and improve customer service and satisfaction
Fluent in English.
Bachelor in Computer Science or related field
A minimum of 5 years of relevant work experience in a similar work environment and/or position
Certified Network CCNA, CMNO or comparable
ISSEP certified or comparable
Experience managing contact center infrastructure and systems (Genesys)
Ability to build and maintain API integrations
IT service management, understanding of ITIL and Lean/IT concepts, terms and processes
Expert on IT security concepts, audit and standards
Expert knowledge of network protocols (IP, WiFi, ethernet) and associated components (firewalls, routers, etcetera)
Expert of IT hardware and associated user computing environments (Android, MS Windows 10, macOS)
Expert on device management, application packaging and endpoint security
Solid understanding of contact center and voice/video/telephony technology
Foundational knowledge of software engineering and systems architecture
Basic API programming: Python, Java
Basic BI and data skills to produce reports based on small data sets
Discrete, able to handle confidential information