Recruitment For Graduate Interns In A Reputable FMCG Company
CornerStone Staffing - Our client, a Forward-thinking, fast paced FMCG company is recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Intern
Location: Lagos
Job Description
- We are looking to recruit a Customer Service Interns. This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.
Responsibilities
- Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
- Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
- Direct or route customer calls to appropriate personnel for assistance.
- Work with customer service manager to ensure proper customer service is being delivered.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Handle dissatisfied customers in a polite and professional fashion.
- Track and follow-up all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
- Identify and assess customers’ needs to achieve satisfaction.
- Track and follow-up all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
- Identify and assess customers’ needs to achieve satisfaction.
Knowledge, Skills and Experience
- Minimum B.Sc degree in any field
- 1-2 years experience in Customer Relationship Management will be a plus.
- Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
- Effective communication and interpersonal skills (both written and verbal)
- Self-motivated and able to work independently and in team environments
- Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
- Ability to multi-task and manage several projects simultaneously
- Exceptional customer service and follow up skills.
Job Title: HR Intern
Location: Lagos
Job category: Human Resources
Employment type: Contract / Interim
Job Description
- We are looking to hire a HR intern for a project. This role offers the intern a total immersion into a busy organisation and the successful candidate will work closely with key members of HR staff.
Responsibilities
- Works with Managers/Team Leads to implement effective onboarding and training approaches to maximize transfer of knowledge and skills during the onboarding process and ensure a positive onboarding experience
- Prepare HR reports as at when due
- Any other task as assigned by HR Manager.
- Drive employee Engagement initiatives through effective communication of plan via emails and other communication methods.
- Strategize, design and plan activities to keep employees enthusiastic and interested be it via variations, new creations or fresh ideas
- Plan and execute various employee engagement activities
- Conduct New Employee Orientation
- Support new hires through the orientation period and on-the-job training process
- Gather and analyze data on new hire onboarding experiences to identify and recommend opportunities for process improvements
Requirements, Education and Experience
- Bachelor's Degree in Human Resources, Business Administration, Accountancy or in any related field
- Membership of CIPM is an added advantage
- Minimum of 2 years’ experience in relevant field.
Skills and Competencies:
- Great attention to details, self-motivation, time management and a high level of discipline are key
- Strong analytical and people skills.
- Excellent communication and numerical skills
- Microsoft Office Tools (Word, Excel, Outlook)
- Strong relationship management skills, organizational skills, coordination skills and ability to work cross-functionally and cross-organizationally
How to Apply
Interested and qualified candidates should:
Click here to apply