Vacancy For Head of Operations - Banking In A Reputable Financial Service Company

⏲ Nov 15, 2018, 9:23 PM
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Aldelia Group - Our client, an international financial service company is currently looking to fill the position below for one of it's subsidiaries: Job Title: Head of Operations - Banking Location: Lagos Job Summary

The Head, Operations is responsible for driving and nurturing an environment of operational excellence and continuous process improvement.
Ensures all processes and transactions are executed correctly, minimizing risk and maximizing quality of service.
He/she identifies and maps all operational processes, measures and analyzes performance, and monitors and strengthens controls to reduce risk

Key Responsibilities and Duties

Ensure compliance with regulatory requirements relating to the company’s operations
Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders
Implement quality assurance measures to improve business monitoring
Identify and mitigate/eliminate existing inefficiencies, operational issues and risks
Design and implement systems, processes and procedures to facilitate smooth functioning of the entire operations
Manage the company’s operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action
Ensure that technical and operational procedures and business continuity plans are maintained regularly
Develop new and improved service delivery channels which meet customer’s needs
Implement a Management Information System (MIS) that will enable continuous tracking of the department’s performance, monitoring of customer satisfaction and provision of management reports
Provide team leadership and development through mentoring, manpower planning and skill set development
Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders
Identify and mitigate/eliminate existing inefficiencies, operational issues and risks
Implement quality assurance measures to improve business monitoring
Ensure effective documentation, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service
Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the company’s exposure to fraud and losses

Required Qualifications and Experience

A Bachelor of Science Degree in Business/Finance, Economics, Business Informatics, Information Management or any related course
Minimum of 8 -10 years experience in a Financial Service Company
A post graduate Degree highly desirable
Extensive relevant experience with reputable organizations (Banking or Fintech)

Skills and Competency Requirements:

Proven record of balancing risk and making sound decisions while achieving business goals
Good interpersonal, leadership and team management skills
Good project management and organizational skills
Passionate, self-motivated and driven
Innovative, ability to think outside the box.
Knowledge of consumer finance procedures and policies
Ability to translate regulatory requirements into operational plans and actions
Good understanding of operational risk analysis
Strong technical and analytical skills to diagnose issues, identify trends, perform root cause analysis and articulate problem scope
Track record of leading multiple time-sensitive initiatives simultaneously and supporting cross-functional teams