Vacancy for Operations Lead at FairMoney Nigeria

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia. We are recruiting to fill the position below: Job Title: Operations Lead Location: Lagos Contract Type: Full-Time Job Description

• Lead the Operations team and build up efficient processes

• More than 5 years of working experience in online customer service/ support center; at least 2 years in a team lead position
• At least an undergraduate degree in a relevant field
• Strong computer skill set and very good knowledge of common CRM softwares
• Strong communicator and highest degree of reliability
• Strong goal-driven mindset that goes beyond 9-5 job

• Lead, coordinate, and monitor the operations team (customer service/loan recovery)
• Drive operational improvement processes
• Review and resolve escalations
• Train and on-board new team joiners
• Evaluate team member

• Phone Interview
• Hard Skill Test
• Face-to-face interview with GM
• Face-to-face interview with Founder(s)