Vacancy For i-TAC Support Engineer In A Leading IT Firm

---

Halogen Security Company Limited - Our client in the IT industry is recruiting suitably qualified candidates to fill the position below:     Job Title: i-TAC Support Engineer Location: Lagos Job Description

• Prompt Response to inbound calls and emails.
• Follow up on unresolved complaint/ open tickets to closure.
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports.
• Provide first level off-site technical support for all services: Voice, Data connectivity, Internet services, Wimax services etc.
• To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.
• Hands-on experience on Incident Management (First Call Resolution)

Job Requirements

• B.Sc/B.Eng Computer Science/Computer Engineering /Electrical-Electronics engineering (2.2/Upper Credit at minimum).
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.

    How To Apply Interested and qualified candidates should send their CV to: [email protected] With "i-TAC Support Engineer" as the subject to the mail. For More Information - Kindly call: 09090328028   Application Deadline  20th May,2019.

---