Vacancy for a Sales Support Officer at Oasis Africa Consulting Limited, 19th September 2019

Oasis Africa Consulting Limited - Our client, a diversified solution provider with a broad portfolio in power generation, electrical infrastructures, industrial equipment, elevators & escalators and HVAC is currently recruiting to fill the position below:       Job Title: Sales Support Officer Location: Lekki, Lagos Job Type: Full-time Job Description

• Provide support to sales team and respond to customer and prospect queries. Contribute to creating and maintaining good customer relationships and ensure smooth sales team operations.
• Open new accounts, ensure that quotes prepared conform to current product and pricing confirmations.
• Generate sales quotations for both new and existing clients.
• Maintain constant communication with the sales team and obtain updates from them regularly regarding their opportunities and ensure that these are updated by the CRM team within the given timeline.
• Ensure reporting updates by the branch’s quotations statistics on a monthly basis and present it to the Branch Manager and Customer Relations Manager.
• Ensure sales orders and delivery plans are prepared on time for sales team. Supervise and monitor deliveries. Confirm payments and process all deliveries and Installations.
• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.
• Maintain effective communication and work relation with Stores, Credit Control, Maintenance, Customer Service Departments, Engineers and others…and ensure that the requested job is completed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Provide up-to-date information on delivery commission and installation of company’s products and services to the management team and the clients.
• Receive and process LPOs from clients. Create quotations and other documentations in respect of purchase order done by clients.
• File all necessary documentations of the registered customers and prospects.
• Prepare and sort statements of accounts. Prepare and submit related reports on request.
• Attend to walk in customers and resolve their enquiries.
• Ensure all customers receive consistent, relevant communication across all channels.
• Enable individual customer information to be shared throughout company’s sales team when requested by CRM Manager to improve customer interaction and allow cross-selling and up-selling.
• Prepare and send introductory letters to organizations on behalf of the company.
• Follow up with new and existing clients.
• Make sure deliveries of Company’s products are done according to Company’s standards.
• File and keep accounts and documentation of registered customers and prospects
• Make, receive calls and mails from both new and existing clients
• Follow up on all yearly maintenance accounts of Gensets.
• Prepare daily sales reports.
• Prepare commission for BM & Sales Executives.
• Create Sales Orders for project quotation and update quotations on AX Dynamics.
• Follow up with Credit Control department to make sure Sales Order is being raised and confirmed.
• Handle payment confirmation.
• Conduct monthly and weekly items forecasts.
• Send bank release to the concerned department.

• In-depth understanding of sales principles and customer service practices
• Strong attention to details
• Excellent follow up and coordination skills
• Excellent time management skills
• Good knowledge of company’s products and services
• Good customer service skills
• Strong interpersonal and communication skills
• Able to work under pressure and to deadlines
• Able to work independently and as a team
• Strong administrative and organizing skills
• Proactive
• Strong multitasking abilities
• Strong team work abilities

• Graduate in Business Administration or equivalent. B.E-Electrical / Mechanical would be preferred. MBA or Master's Degree is a preferred.
• Min 3-5 years of experience in the sales support field.
• Previous or current experience in Industrial Products is a plus.(To specify products: Generators, Escalators, Elevators, Switches, Lightings Transformers, Compressors, Home Appliances etc….).

• Pay/benefits are competitive based on industry standards.