Entry-Level Call Centre Agents recruitment In A Reputable Commercial Bank, 31st July, 2018

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Workforce Group - Our client, a reputable Commercial Bank, is recruiting suitably qualified candidates to fill the position below:     Job Title: Call Centre Agent (Hausa Speaking) Location: Lagos Job Description

• We are currently recruiting Contact Center Agents for a reputable bank
• H/She will be the liaison between the bank and its current and potential customers
• H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.

Requirements

• OND in any relevant discipline
• Must not be more than 27 years old.
• Excellent spoken English with impressive interpersonal skills.
• Fluency in Hausa.
• Must be resident in Lagos.

Remuneration

• Attractive Basic pay
• Other Benefits: Pension plus HMO.

    How to Apply Interested and qualified candidates should: Click here to apply   Application Deadline 8th August, 2018.   Note: Only candidates who meet the requirements stated above will be invited.

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