Vacancies at Ngcom Network Solutions Limited for Network Engineering Managers

Ngcom Network Solutions Limited, is one of the best internet service provider in Nigeria, providing Unlimited Internet service for both Home and Cooperate users in Lagos, Port Harcourt, Abuja and Warri. We are recruiting to fill the position below:   Job Title: Network Engineering Manager Location: Lagos Job Description

• Manage all FOP and NOC’s towards departmental and companywide goals
• Manage all customer relationships with regard to trouble tickets, requests and escalated complaints
• Manage to company network availability goals. This includes individual network outages and network vendor management escalations
• Manage all departmental KPI’s along with monthly analysis of these KPI’s
• Act as primary escalation point for Network Operations issues arising from within and outside the company
• Manage all direct communication with our customer regarding network maintenance, outages and service affecting events
• Provide tactical and strategic input to upper management with regards to Net Ops processes.