Vacancies at Layer3 for a Key Account Manager

Layer3 - At Layer3, we aim to remain at the forefront of our clients’ business transformation ambitions. We combine our knowledge of world-class technology solutions, in addition to our partnership with some of the global technology providers, to deliver exceptional value for our clients. We are recruiting to fill the position below:   Job Title: Key Account Manager Location: Lagos & Abuja Department: Sales Reports To: Head of Sales Job Summary

• The Key Account Manager is responsible for managing key accounts, maintaining a long term relationship with accounts and maximizing sales opportunities within them.
• The Key Account Manager will hold an end to end process ownership of all Layer3 clients life cycle from Prospecting, Acquiring, Conversion (closing the deal), Retention and Loyalty.
• He/she must be energetic, detailed, and customer focused person with the ability to prioritize work, liaise with team members, and work as an individual to achieve targets and complete goals.
• He/she will need a high level of an innovative and eager mind in order to research, propose, and sell services and respond effectively to clients’ queries.
• The primary objective is to develop strategic partnerships with key account decision makers to drive revenue and position Layer3 for larger wins in the future.

• Focusing on growing and developing existing clients, together with generating new business.
• Develop, penetrate and maintain relationships with key decision makers at existing key accounts through regular planned contact
• Meet and exceed yearly sales target.
• Develop a solid understanding of all unique purchasing/sourcing processes, procedures and decision criteria to formulate a strategic account penetration plan detailing the actions necessary to effectively and profitably close orders with each account.
• Develop long-term relationships with customers
• Manage and interprete customer requirements – speaking with clients to understand, anticipate and meet their needs;
• Calculate and issue client quotations;
• Negotiate tender and contract terms to meet both client and company needs;
• Analyze customer needs and identify product solutions to fit needs, desires and budget.
• Search for new clients and create database of prospects that will benefit from company products or services and maximize customer potential in designated regions.
• Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.
• Write business plans for all current and opportunity tender business.
• Administer client accounts;
• Analyzing costs and sales
• Record and maintain client contact data
• You will act as the key interface between the customer and all relevant divisions

• University Degree or its equivalent, preferably in Computer/Electrical/Electronics Engineering or Computer Science is required.
• Relevant experience in sale of IT services with knowledge of solutions from Juniper Networks, Blue Coat, F5, Cisco and VMware will be an added advantage
• Three or more year(s) field sales and account management professional experience with an ICT Solutions Provider.

• Strong account management and relationship building skills
• Experience of managing major national accounts
• Excellent skills in business and report writing
• Excellent communicator
• Sound judgment and good business sense
• Highly self-motivated
• A solid sales background
• Ability to research and quickly disseminate information
• Excellent customer service skills
• Analytical and problem-solving skills
• Resilience and tenacity
• Independence
• Team working ability
• The ability to build relationships with clients quickly

• Input data regarding quotations and sales into ERP software (with 0% error rate)
• Provides quarterly sales figure to determine budget projections
• Provide reports on new clients demanding for the company’s products
• Organize and plan work to meet deadlines
• Prepare weekly reports and track sales projections
• Prepare monthly sales report
• Establish and maintain working relationships with colleagues, staff in other departments, and members of the public.