Recruitment at Owens and Xley Consults


   

Owens and Xley Consults is recruiting on behalf of its clients in various sectors to fill the following vacant positions below:
Job Title: Store Manager Location: Lagos
Function of the Role
  • The Store Manager is the brand ambassador of the brand. She will be responsible for handling the daily management of the operations of the store.
  • This includes developing and implementing processes that would help with meeting and exceeding sales targets and store profitability;
  • Providing customers the ultimate experience by successfully executing the brand’s strategy;
  • Leading and developing a team of sales professionals in providing unsurpassed customer service.
Key Responsibilities
  • Work with Business Development Manager (BDM) in producing and executing business plan/strategy for the store, including: sales development, events, promotions, training, merchandising, etc.
  • Inform BDM of competitor activities / promotions and strategies
  • Maintain an in-depth knowledge of products
  • Lead by example and model behavior that reflects the brand’s core values
  • Recruit, guide and develop a team of professional sales staff, according to local HR directives
  • Participate in staffing decisions including: discipline, training, assignment and termination, according to local HR directives
  • Continually develop the sales associates and other staff so they can grow with the Company as it grows
  • Work with HR on assessing all the sales associates, and store support staff
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented; encourage ongoing dialogue with direct reports to foster new ideas and to achieve sales objectives
  • Plan out work assignments and work schedules of the employees and assign specific duties to employees
  • Ensure that the store personnel comply with the store’s security, sales and record taking practices and procedures.
  • Model and promote great customer service
  • Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
  • Demonstrate sales leadership by actively being on shop floor; working with the store team in developing techniques that can build customer loyalty and brand awareness through superior service
  • Ensure Sales Associates are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences
  • Regularly and effectively communicate company/store sales plan objectives the team so they can achieve clearly defined sales expectations.
Daily Tasks:
  • Perform opening and closing procedures
  • Attend to customers
  • Take opening and closing stock count
  • Ensure store is visually appealing
  • Collate and communicate customer feedback.
Weekly Tasks:
  • Routinely review POS transactions, incoming/outgoing merchandise orders and inventory levels for accuracy; regularly prepares scheduled sales reports
  • Prepare weekly operations reports.
Monthly Tasks:
  • Work with BDM to prepare sales report
  • Prepare inventory report.
Requirements Educational Qualification:
  • HND or BSc in any related discipline preferably Marketing, Business and Finance.
Experience:
  • Experience must include: leadership, coaching and development of sales teams; performance management; stock/inventory management; visual merchandising
  • Be able to work non-traditional hours, including days, nights, weekends and holidays
  • Be proficient with Microsoft Office Word and Excel and a Point of Sales (POS) system
  • Be flexible to work in various roles based on business needs (front or back office)
  • Appreciated background in luxury goods a plus
  • Minimum of 3 to 5 years of sales management experience in retail or luxury retail environment, with proven track record in sales generation and overseeing the achievement of sales and profitability targets
  • Appreciated previous titles: Store Manager, Store Director, Retail Manager, Retail General Manager.
Skills and Abilities:
  • Result-oriented and dynamic team player with exceptional motivation and interpersonal skills.
  • Relationship management skills and openness to feedback
  • Excellent selling, communication and negotiation skills
  • Good written and verbal communication skills
  • Able to work in a fast pace environment
  • High proficiency in MS Office Suite
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills.
  • Goal oriented approach
  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
Personal Attributes:
  • Keen eye for detail
  • Have a deep desire to work in the luxury retail industry
  • Sociable and friendly
  • Confident and pleasant
  • Knowledgeable of current trends
  • Loves a challenge
  • Assertive and creative
  • Stylish and fashion savvy.
Work Environment:
  • Work in the office
  • Will be required to write reports
  • Might be required to work overtime, on weekends and travel if necessary.
Salary N100,000 - N150,000 / month  
Job Title: Sales Associate Location: Lagos
Function of the Role
  • The sales associates are the first line of contact for walk-in customers to the brand.
  • They are to make customers feel welcome and assist them to find the products that most satisfy their needs.
  • She must be knowledgeable about the products and able to adequately guide the customer at all times.
Key Responsibilities
  • Establish, develop and maintain positive business and customer relationships
  • Work in line with company policy to achieve set sales targets and outcomes within schedule
  • Arrange displays on a regular basis and ensure that all displays are properly locked and secured
  • Report discrepancies and problems to the shop manager.
  • Give advice and guidance on product selection to customers.
  • Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
  • Working within established guidelines, particularly with product lines.
  • Responsible for security within the store as well as looking out for fraudsters’ shoplifters and fraudulent credit cards etc.
  • Coordinate all issues with key clients between sales, fulfillment and customer support
  • Keep a schedule of events /special promotions
  • Work with management to organize and execute sales campaigns
  • Perform all other duties as assigned
Daily Tasks:
  • Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.
  • Keep store tidy and clean and ensure office assistants clean constantly.
  • Process all cash and card payments
  • Answer first line queries and complaints from customers.
Weekly Tasks:
  • Balance cash registers with receipts.
  • Execute the store’s visual merchandising concept
Monthly Tasks:
  • Work with store manager to conduct inventory count
  • Work with store manager to prepare store reports
Requirements Educational Qualification:
  • HND or B.Sc in any related discipline preferably Marketing, Business and Finance.
Experience:
  • 1-3 years' experience in direct sales,
  • Experience in the fashion industry a plus
Skills and Abilities:
  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Result-oriented team player with exceptional motivation and interpersonal skills.
  • Relationship management skills and openness to feedback
  • Excellent selling, communication and negotiation skills
  • Good written and verbal communication skills
  • Able to work in a fast pace environment
  • High proficiency in MS Office Suite
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills
Personal Attributes:
  • Keen eye for detail
  • Have a deep desire to work in the luxury retail industry
  • Sociable and friendly
  • Confident and pleasant
  • Knowledgeable of current trends
  • Loves a challenge
  • Assertive and creative
  • Stylish
Work Environment:
  • Work in the office
  • Will be required to write reports
  • Might be required to work overtime and on weekends if necessary
Salary N50,000-N60,000 monthly.
Application Deadline 12th March, 2020.
 
Job Title: Production Manager (Food) Location: Lagos
Job Description
  • As a Production Manager of this newly established vegetable processing company, you will play a key role in the development of business operations and in the delivery of the company’s products and services.
Job Responsibilities You will oversee and supervise a team of Workers to ensure the factory delivers and functions as expected. Your key job functions will include the following:
  • Production Management
  • Oversee the production process, developing/reviewing/updating
  • Standard Operating Procedures (SOPs) as required;
  • Ensure that health and safety guidelines are followed;
  • Ensure that the production is cost effective and efficient;
  • Estimate costs and set the quality standards;
  • Monitor the production processes and adjust schedules as needed;
  • Be responsible for the selection, proper handling and maintenance of equipment
  • Monitor product standards and implement quality-control programmes;
  • Liaise among different departments, e.g. suppliers, managers;
  • Weekly reporting
  • Operations & A Management
  • Stock & Inventory Management
  • Processing of Invoices
  • Sales Reporting
  • Staff Welfare & Management
  • Supervise and motivate a team of workers;
  • Review worker performance;
  • Identify training needs.
  • Staff Appraisals
  • Other duties as required.
Qualifications
  • A foundation Degree, HND or Degree in the following subjects: Supply Chain Management Business / Management / Operations; Food Science / Technology;
  • Knowledge of , experience in a production/manufacturing environment is preferred;
  • Experience in other areas of planning/forecasting, merchandising, development, stock control, purchasing, pricing, costing, logistics, warehousing or other operations required.
  • Years of Experience: 7 - 10 years
Competencies:
  • Good judgment and decision making
  • Strategic thinking
  • Team Leadership
  • Self Starter
  • Excellent communication and presentation skills
Salary N100,000-N150,000 monthly. Application Deadline 13th March, 2020.
   
Job Title: Customer Support Officer Location: Ikosi-Ketu, Lagos
Job Overview
  • The Customer Support Officer will manage interactions with customers through the company’s digital channels.
  • S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.
Duties and responsibilities
  • Online Marketing and Sales
  • Receive customers orders through DMs and WhatsApp
  • Receive calls, reply to text messages and emails
  • Issue invoice to customers
  • Communicate customers’ orders to the inventory officer
  • Prepare daily report and submit to the Operations Manager
Customer Service:
  • Ensure customer satisfaction at all times
  • Respond to customers enquiries via email, phone call or social media
  • Receive, manage and resolve client complaints
  • Escalate customers complaints to the Operations Manager where necessary
  • Follow up on customers to get feedback post service delivery
Operations:
  • Participate in cleaning the office
  • Assist the Operations Support Officer as required
  • Other tasks as assigned by the Operations Manager
Qualifications Educational Qualification:
  • HND or BSC in any related discipline
Experience:
  • 1-3 years experience in direct sales, digital marketing or customer service
  • Experience in the retail industry is a plus
Skills and Abilities:
  • Digital marketing skills
  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Result-oriented team player with exceptional motivation and interpersonal skills.
  • Relationship management skills and openness to feedback
  • Excellent selling, communication and negotiation skills
  • Good written and verbal communication skills
  • Able to work in a fast pace environment
  • High proficiency in MS Office Suite
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills
Personal Attributes:
  • Keen eye for detail
  • Sociable and friendly
  • Confident and pleasant
  • Knowledgeable of current trends as it relates to the industry
  • Loves a challenge
  • Assertive and creative.
Salary N40,000 monthly
Application Deadline 12th March, 2020.
 
 
How to Apply Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as the subject of the email.