Stanbic IBTC Bank Vacancy for a Team Lead, Teller
Stanbic IBTC Bank
is a leading African banking group focused on emerging markets
globally. It has been a mainstay of South Africa's financial system
for 150 years, and now spans 16 countries across the African
continent.
Standard Bank is a firm believer in technical innovation, to help us
guarantee exceptional client service and leading edge financial
solutions. Our growing global success reflects our commitment to the
latest solutions, the best people, and a uniquely flexible and vibrant
working culture. To help us drive our success into the future, we are
looking for resourceful individuals to join our dedicated team at our
offices.
We are recruiting to fill the position below:
Job Title: Team Lead Teller
Location: Nigeria
Position Description
The key role of the Team Leader, Tellers in Standard Bank is to lead and
inspire a team of tellers to consistently deliver exceptional customer
service whilst complying against all the routine and laid down
requirements of the role. With this in mind let’s chat through the key
focus areas of the Team Leader, Tellers.
People Management:
- The most important aspect of this job is people.
- Performance contracts need to be put in place with each team
member and regular performance feedback discussion must take place to
ensure that the teller’s performance is at the required level.
- In cases where tellers do not have the required skills or show
competency gaps, the team leader needs to decide on what training
interventions are required to close the skills gap.
- As the leader of the teller team, the necessary employee
administration also needs priority from attendance registers to leave
and sick leave!
- A Team Leader Teller’s day begins by understanding the customer
arrival patterns, this will determine the number of tellers he/she
would need on the frontline at any given point.
- The fact that the teller role is the entry role into the Bank,
the Team Leader is responsible to coach, guide and develop new tellers.
Customer Service:
- The largest number of Bank customers come into the Branch to conduct transactions at the tellers.
- The Team Leader also needs to identify trends and opportunities
that should be referred to management as possible migration and or
sales opportunities.
- Customer service is, therefore, at the forefront of the Team Leader Teller role.
- The last experience of the customer is the lasting impression,
therefore the Team Leader Tellers needs to understand and manage the
impact of his/her tellers on customer expectations.
Position Requirements
Product Knowledge:
- Although the teller function is not a sales role, the teller is the role that most frequently interacts with the customer.
- The teller function needs to be geared to identify customer
needs and pass on quality leads to the relevant areas! In order to do
guide, coach and develop the tellers, the Team Leader tellers needs an
in depth product knowledge.
Cash Management:
- One of the critical aspects of the Team Leader Tellers is to
take responsibility for the Bank’s cash assets, although the teller
physically manages the cash on a day to day basis, the Team Leader must
ensure that laid down procedures are being adhered to by all the
tellers.
- The Team Leader must also be available to authorize transactions that fall outside the mandate of the tellers.
Compliance:
- Banks work and operate within a very strict legal framework.
- Due to the fact that the teller function works with money and
other high risk payment instruments the knowledge around the compliance
aspect of the business is paramount.
- In order for tellers to grasp and comply with the various rules,
processes and procedures, the team leader needs to ensure that his/her
team is 100% up to speed with the requirements and are acting
accordingly, in cases where they are not the team leader will coach,
train and guide them to the point where they understand it fully.
How to Apply
Interested and qualified candidates should:
Click here to apply