Stanbic IBTC Bank recruitment for an Officer - Franchise Collection Operations Support
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: Officer - Franchise Collection Operations Support
Job ID: 45585
Location: Lagos Mainland
Job Sector: Banking
Job Details
- Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible
Job Purpose
- Monitoring of state, federal taxes, customs collections and other utility payments by branches and ensuring that these collections are remitted accordingly and support branches in collections transaction processing.
- Liaises with branches and service providers like Interswitch, E-tranzact, systems specs etc. on issues bothering on settlement and collections.
- Assist clients to retrieve credit notes from LASG RevPay platform and VAT filing request received.
- Ensures reconciliation of all central remittance collections accounts.
- Reconciliation, settlement and branch support for LIRS transactions.
- Sweep posting for LASG accounts.
- Failed transaction report monitoring.
- E-reciept retrieval for various State IGR collections and follow up with branches on hard copy receipt collections.
- Timely resolution of complaints and requests logged on the platform.
Key Responsibilities/Accountabilities
Service:
- Liaise with branches on issues boardering Franchise collections and ensure that these collections are remitted accordingly.
- Interact with service providers like Alpha beta, Interswitch, Remita, System Specs and Etranzact, etc on issues of collections and settlement.
- Reconciliation of central remittance collections accounts.
Customer and Business Partner Relationship Management:
- Support investigation of customers’ complaints relating to collections
- Follows through on initiatives to improve customer satisfaction ratings
- Consistently meet and surpass SLA
- Ensure allocated resources are judiciously utilised
- Supports throughput maximisation throughout the collections function
- Develops and implements initiatives to reduce cost
- Supports identified and defined tactical operational performance metrics geared towards meeting collections objectives by leveraging opportunities
- Support collaboration with other areas through continuous interactions to ensure that best practices are implemented and a standard approach is followed
Control:
- Support the identification, assessment and mitigation of risks facing the collections process.
- Observe operational regulations, group policy standards and operating procedures to minimise the Bank’s exposure to risk.
Self-Development:
- Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself
- Up-Skills self-regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications.
Preferred Qualification and Experience
- Business management or commercial degree
- Applicable certifications
- At least one year experience in banking operations, ideally within the corporate financial service sector
Knowledge/Technical Skills/Expertise:
- Extensive knowledge and understanding of the various systems used within Collections
- Understanding of the interface between frontline service, sales and support functions
- Comprehensive understanding of banking transaction processes relevant to products and services offered to customers
- Computer proficiency in Microsoft Word and Excel
- Risk identification and assessment skills
- General knowledge of the Bank’s accounting practice