Siemens Nigeria Job for a Service / Support Engineer in Lagos
Siemens is an Integrated Technology Company. The business activities of
our Energy, Health care, Industry and Infrastructure & Cities
Sectors have enabled us to capture leading market and technology
positions worldwide.
Technological excellence, innovation, quality,
reliability and international focus have been our hallmarks for 165
years, making us strong and linking us to our shareholders, employees
and customers as a partner of trust.
We are recruiting to fill the position below:
Job Title: Service / Support Engineer
Req ID: 176712
Location: Lagos, Nigeria
Siemens Employee - Full time only
Position Objective
- Applications are invited for the position of Field Application
Service / Support Engineer, which has arisen within Customer Services
department of the Digital Factory Business Unit. The position is home
based and the candidate will ideally be based Lagos, Nigeria.
- Reporting to the DF CS lead, the successful candidate will
provide a professional and efficient faultfinding, repair and
commissioning service to customers throughout Nigeria. You will also be
expected to participate in Sales activities supporting planning for the
Service business and interactions with key clients. You will be
expected to participate in a standby rota, and therefore a flexible
attitude towards out of hours and weekend working is essential. Some
local and international travel will be required.
Responsibilities
What are my responsibilities?
- Site support including fault rectification & modification, repair & commissioning on PLC, SCADA and DCS systems;
- Support of Instrumentation devices (level, flow, radar, ultrasonic etc);
- Liaising with Clients & 3rd Parties;
- Understand the needs of our customers and markets. Build a
relationship & partnerships with our external customers as well as
our internal colleagues.
- Continuously seek to add value to the services provided.
- Always aim to achieve first time fixes / solutions leading to reduced breakdown times and lower costs to the customer.
- Technical training of customers on the equipment including how to operate and perform maintenance tasks.
- Feedback to relevant team members where issues persist on site
with recommendations of improving product/documentation/Warranty case
going forward with Customer and Business.
- Provision of 24 hour standby facility (on a rota basis);
- Provision of a Technical Support facility (on a rota basis).
- Take full responsibility for Environmental, H&S when on site
and ensure control measures are in place in the field. This will
include completion of relevant risk assessments, method statements and
undertake all relevant legislative training requirements.
- Ensure the service levels and growth expectations of the Siemens Service Support and Training Business are met and exceeded.
- Provision of site reports & documentation;
- Engineering & Design activities;
- Identification / implementation of software, hardware & system improvements / rectification;
- Site assessment and planning for servicing customer installed base
- Work under own initiative with minimal supervision and provide our customers with the highest levels of service possible.
- Co-ordinate service activities on customer site, to ensure compliance with rules/requirements
- Technically demonstrate and explain issues and solutions with customers and end users.
Requirements
What do I need to qualify for this job?
- Applicants should be qualified to HNC, HND, Degree level or equivalent in Electrical & Electronic Engineering.
- Knowledge of MES systems or process analytics would be an advantage.
- The successful candidate will be required to work on their own
initiative and as part of a team, with good communication skills and the
ability to liaise confidently with customers in a high-pressure
situation.
- 5 - 7 years experience in a related industry
- Candidates should have sound diagnostic and analytical skills
combined with an in depth knowledge of commissioning and fault finding
of Industrial Automation and Instrumentation systems.
- Previous experience of working within a service organization
will be essential as will the experience of working with multi-vendor
PLC systems, SCADA packages, DCS systems, Instrumentation, databases and
high level programming languages.
How to Apply
Interested and qualified candidates should:
Click here to apply online