Senior Site / Service Engineer at Schneider Electric

Schneider Electric - As the Global Specialist in Energy Management™ and market leader in industrial automation and software, Schneider Electric enables people to experience and transform efficiency where they live and work; from home to enterprise, across the grid and the city. Focused on making energy safe, reliable, efficient, productive and green, the Group brings a world where innovative individuals use collaborative solutions to make the most of their energy, while using less of the common planet.

We are recruiting to fill the position below:

Job Title: Senior Site / Service Engineer

Location: Lagos
Employment Type: Full-time

Your Mission

• Process Automation is a global business unit building value in today’s ever-changing industrial world by forging new connections among people, processes, and technologies. 
• Schneider Electric’s process automation solutions help our customers to drive their operations to higher and higher value utilizing proven Schneider Electric technology and expertise enabling success.
• An exciting opportunity has arisen within our Process Automation (PA) business unit for a Senior Site/Service Engineer to join our delivery team, operating as part of the North Europe and Sub-Saharan Africa Hub (NESSA).
• The purpose of this key position is to lead and develop the field service team within West Africa and potentially across the territory.  The role is a key delivery leadership role with line management responsibility for a team of Engineers currently based in Lagos and Port Harcourt but covering West Africa for the delivery of onsite services for a full suite of PA products (both hybrid and systems).
• The position based in Lagos will report to the Territory Engineering Manager and will operate as part of the Hub Delivery Team

Essential Responsibilities

• Ensure capacity plans are updated to reflect Service utilization of resources across service projects and regions.
• Ensure Service Engineer on-time booking and expense submission to ensure on-time invoicing of all site services activity.
• Support the ongoing growth of Service within West Africa, proactively identifying opportunities where appropriate.
• On-call support as Duty Manager.
• Select, deploy & mobilise Service Resources or contractors as required to meet start-up and commissioning requirements on support domestic and international projects.
• Work with customers across the region to ensure Service resources are deployed to meet our client schedule requirements and deliver against our service contract obligations.
• Build a fully integrated Services team, that can perform effectively in either a proactive or reactive manner as required to meet the needs of the business and the customer, in both systems and hybrid environments.

Cross Function Support:

• Support Service Sales Manager in the pricing of new & renewal Service Agreements.
• Support the Sales and Tendering teams in the development of the Service submission within Project bids.
• Support pricing of site services for start-up and commissioning on domestic and international projects.
• Work with Sales Managers and Technical Sales Consultants to increase opportunity for Services, through demand creation initiatives, embedded (Resident Engineers) and other site-based engineering opportunities.
• Work with Engineering and Project Management to ensure a seamless transition from Project Staging Floor to Customer Site.
• Work with Service colleagues across the Hub to support best practice principles and a strong and consistent Service approach for the NESSA teams.
• Sales support, development of CS business, CS technical proposals.
• Based on market data, customer intimacy, internal relationships, and the knowledge of the CS industry, assist SE Cybersecurity Team in generating new business through existing and new channels.
• Support defining scope and requirements for CS Training.
• Support defining scope and requirements for CS Maintenance Contracts.
• Support CS Solutions Roadmap Management.

Quality & HSE:

• Ensure compliance with all company quality procedures and policies, supporting the Territory Engineering Manager and Quality Manager as requested on Periodic internal and external audits.
• Ensure Engineer compliance with Site Risk Assessment Processes and use of Point of work risk assessments.
• Liaise with the Country H&S teams to ensure good relationships and appropriate compliance to business expectations.
• Ensure full compliance with all Schneider Electric Health and Safety Policies.
• Engineers to have and use as appropriate company-provided Personal Protective Equipment (PPE).
• Ensure On-time renewal of all Safety certifications as appropriate.

People:

• Develop relationships with new customers and maintain existing client relationships.
• Recruitment of new Service resources with the Systems Field Service Team to accommodate changing business needs, Retirement and Leavers as and when applicable, using own resourcing calculations for justifications.
• Ensure effective communication within the team through regular team communications and one-2-one meetings.
• Work with Service Managers in the Automation & Telemetry teams to identify and develop cross-skilling opportunities to address geographical coverage, skills gaps and development opportunities.
• Establish Technical Training Plans in place to meet the Operational and Strategic needs of the service business.
• Ensure Talent Management and Succession Planning process is in place and effective.
• Establish development plans for all team members, including key high potential Talent.
• Ensure full compliance with the Schneider Electric Performance Management Process.
• Support and ensure One Voice action planning and ensure Results and Action Plan status is communicated to the Service Team, taking ownership of actions when required.

 Key Metrics:

• Ensuring Key Financial and Operational Performance Metrics & Targets are met:
• Chargeable Utilization
• Cost Centre Under / Over Recovery
• SLA and On-Site Service Revenue (IDIBP)
• Installed Base (Ferret) Compliance
• On-timeme Service delivery (PM, Health checks etc.)
• OneVoice feedback and results
• Performance ratings and appropriate development plans
• SLA and On-Site Services Gross Margin
• Orders Growth (Collective)
• On-Site Service Customer Satisfaction (NPS and NSS)

Qualifications
About You:

• BSc Engineering or equivalent/MS preferred.
• Minimum of 5 years of engineering experience within a leading automation project organisation.
• Desire to learn and develop both technical and leadership skills.
• MUST have a high desire to learn new technologies across systems and hybrids and be able to pass on this knowledge and ensure the whole team benefits.  MUST have a strong desire to lead and manage resources for the benefit of the service business and take full ownership of field services over time.
• Expected to visit clients and act in the semi-sales role and showcase Schneider-Electric technology and resources.
• MUST actively participate in delivery meetings both in West Africa and across the wider hub.
• Possess the potential to develop a high-performance team, understanding the need for business and commercial decisions to be effectively cascaded.
• Due to large opportunities in the service pipeline its essential that the team is high-performance and ability to deliver service needs to key customers
• Demonstrable planning skills.
• MUST be able to plan resources and ensure utilisation is kept high whilst also ensuring engineer development meets future goals.
• Excellent and effective communication skills.

Desired:

• Open and supportive personality with a genuine inquisitive nature.
• Willingness to put in the extra effort to ensure continued service success.
• Good technical and commercial decision-making skills.
• Whilst the role is predominantly office based there will be a need for occasional travel and site work as and when needed.
• Experience and capability in CS sales, engineering, documentation, standardization, or training tasks, including developing, evaluating, implementing Security policies and Procedures, Audit and Compliance (both policy and technical).
• This is desired but not essential.

How to Apply
Interested and qualified candidates should:
Click here to apply