Senior Business Analyst Vacancy at Clickatell
Founded in 2000, Clickatell is a global leader in providing
the ability for its customers to alert, interact and transact with their
customers, business partners and communities. Utilizing its global
footprint, Clickatell can deliver short message services (SMS) through
its Clickatell Mobile
eXchange (CMX) to nearly every mobile phone user
in the world. In addition, with Clickatell Transaction eXchange (CTX),
the company is providing the essential link between the mobile consumer
and their financial institution through such services as airtime top up.
With its investment in Social Mobile Solutions, Clickatell is uniting
customer communication, community creation and transaction services.
Job Title: Senior Business Analyst
The
incumbent will be responsible for ensuring analysis and solution
definitions through the interpretation of business rules and
requirements for technical systems. The Business Analyst is required to
understand the business issues and data challenges of the customer
organization and industry. The incumbent should review and edit
specifications, business processes and recommendations related to
Clickatell’s Services offering.
Key responsibility areas:
- Elicit requirements using interviews, document analysis,
requirements workshops, surveys, site visits, business process
descriptions, use cases, scenarios, business analysis, tasks and
workflow analysis.
- Capture user requirements using story cards, workflow diagrams, proposed interfaces, process modelling & documentation.
- Work with the business owners to produce accurate, meaningful and measurable business cases.
- Manage work items in task management system powered by Mantis Bug Tracker.
- Produce and distribute BI reports and analysis to customers and management.
- Collaborate with internal stakeholders based in South Africa.
- Assist with testing to ensure that the minimum quality standards and requirements have been met.
- Liaison between the business units, technology teams and support teams.
- Follow the in-house agile software development lifecycle (SCRUM / Sprint approach).
- Analyse costs and benefits of proposed solutions.
Core Competencies:
- Proven ability to solve business problems is essential.
- Strong document writing skills.
- Experience in establishing the Business Analysis skill and function within a business.
- Facilitation skills – meetings, client engagement, requirement elicitation.
- Team player able to work effectively with users, technical and
business managers and colleagues, but must also be self-motivated and
able to work in a fast pace and changing, start-up environment.
- Ability to independently analyse data and make sophisticated business recommendations.
General Competencies:
- Understanding of corporate business functions.
- Possesses a good understanding of technology trends and movements, especially in the mobile sector
- Proven ability to take responsibility and achieve high quality result.
- Excellent communication and presentation skills are required to
interact with and influence Business Management at all levels. Ability
to converse and liaise with both technical and non-technical
stakeholders.
Experience and Education:
- 5+ years’ experience as a Business Analyst
- Experience in Financial Services Sector will be advantageous
- Technical background (especially in telecommunications and mobile) will be greatly advantages
- Business Analysis Related Degree/Diploma (preferably internationally recognised qualification)
- MS Office & Visio
- SQL
- Data analysis skills
Personal Characteristics:
- Customer service orientated
- Good interpersonal skills
- Logical thinker (strong troubleshooting skills)
- Attention to detail
How to Apply
Click Here to Apply