Regional Operations Manager Job Vacancy at Accion Microfinance Bank
Accion Microfinance Bank Limited - Established in 2006, began operations in May 2007 on license from the Central Bank of Nigeria. Our management team comprises seasoned and distinguished professionals from diverse backgrounds complemented by the expertise of our technical partners, ACCION International. At Accion Microfinance Bank our core values, business philosophy and methodology distinguish us as one of the leading microfinance banks in Nigeria.
We are recruiting to fill the position below:
Job Title: Regional Operations Manager - West
Location: Nigeria
Reports to: Chief Operations Officer
Summary/Objective
- To supervise the operational activities of the assigned branches in order to achieve efficient, productive and profitable portfolio in support of the Accion Mfb business strategy.
Responsibilities
The responsibilities of this role include:
- Train and supervise the branch operations staff so that they follow the internal processes and procedures in order that the bank has an efficient and effective workforce.
- Develop training manuals to train staff under his/her supervision on prevalent audit matters/issues to curtail recurrence.
- Review operational risk of the bank so as to comply with internal and external regulations
- Co-ordinates and manages the activities of the head office/regional office operations operation staff.
- Supervise other regional staff assigned.
- Participate in branch expansion, brand management and business development activities in the region.
- Carry out any other ad hoc jobs assigned from time to time..
- Develops, implements and updates policies, procedures, standards & processes for the unit.
- Ensures adherence to defined operations policies within the Bank.
- Coordinate with the IT department to ensure continuous availability and effectiveness of business applications and technology infrastructure required for the Bank’s operations to run smoothly.
- Provides effective and efficient report of the operations activities, portfolio status at the branches to management for analysis and decision making.
- Ensure that the branch maintain up to date accurate records and generates necessary report on time.
- Support the handling of customers’ complaints according to the different levels of authorization.
- Review audit reports of all assigned branches and ensure rate of error are minimal while all audit issues are promptly resolved.
Qualification and Experience
- A minimum of HND or BSc in Business, Banking, Finance, Accounting, Economics, and/or related fields with numerate coursework.
- Minimum of 7 years cognate experience.
- Good time management and planning skills.
- Good presentation skills.
- Relationship Management.
- Strong negotiation skills and business judgment.
- Independent worker.
- Honest.
- Strong management skills; able to coach and motivate.
- Industry/Market knowledge.
- Financial Analysis /Interpretation skills.
- Strategic Planning.
- Excellent computer literacy and experience with Microsoft Office applications, especially Excel.
- Experience with a Microfinance banking software is recommended.
- Strong written and oral communication skills.
- Strong interpersonal skills.
Competency/ Skill Requirements
- Ability to manage 7x24 operations for banking and transaction processing .
- Leadership skills.
- Financial analysis / Interpretation.
- Interpersonal skills.
- Good written and oral communication.
- Results oriented.
- Proactive.
- Responsive.
- Service orientation.
- Good working knowledge of operations banking processes.
- Good customer relationship management.
- Business Performance Management.
- Strong negotiation skills and business judgment.
- Strong organizational skills.
- Problem solving.
- Proficiency in the use of Microsoft Office Excel.
How To Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 23rd June, 2018.
Note: Only qualified candidates will be shortlisted and contacted.