Recruitment For Graduate Interns In A Renowned FMCG Company

⏲ Jan 6, 2019, 11:03 PM
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Cornerstone Staffing - Our client, a big player in the FMCG Industry is seeking applicationS from suitably qualified candidates to fill the position below: Job Title: Customer Service Intern Location: Lagos Job Description

Our client is looking to recruit a Customer Service Interns. This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Responsibilities

Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
Direct or route customer calls to appropriate personnel for assistance.
Work with customer service manager to ensure proper customer service is being delivered.
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Handle dissatisfied customers in a polite and professional fashion.
Track and follow-up all customer requests in a timely manner.
Compile reports on overall customer satisfaction.
Identify and assess customers’ needs to achieve satisfaction.
Track and follow-up all customer requests in a timely manner.
Compile reports on overall customer satisfaction.
Identify and assess customers’ needs to achieve satisfaction.

Knowledge, Skills, and Experience

Minimum of a B.Sc Degree in any field
1-2 years experience in Customer Relationship Management will be a plus.
Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
Effective communication and interpersonal skills (both written and verbal)
Self-motivated and able to work independently and in team environments
Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
Ability to multi-task and manage several projects simultaneously
Exceptional customer service and follow up skills

Job Title: Graphic Design Intern Location: Lagos Job Description

Our Client, a big player in the FMCG Industry is looking to recruit an Adobe Photoshop Intern Intern to join our marketing team. This candidate will be responsible for Product Image Editing, Product Image Optimization and Studio Support including e-commerce assets, and web/mobile ads.
This internship program is for 3 months and may be extended based on performance.

Components of the program include:

Consults with supervisor to evaluate individual project needs, scope the size and time of the project and provide deliverables on-time
Designs marketing collateral, such as website and digital graphics, product graphics, infographics, icons, and large format items such as tradeshow booths, etc.
Manages and maintains consistency of branding and overall design
Reviews final layout and suggests improvements as needed, and presents final layout to supervisor for approval
Must be able to work collectively with other team members, embrace ideas, consider criticism, and be flexible working through creative processes
Work independently with little guidance.
Other duties as assigned

Knowledge, Skills, and Experience

Excellent writing, communication and numerical skills.
Excellent working knowledge of image editing tools such as Adobe Photoshop, Corel Draw and Illustrator.
Proficient in Microsoft Office Tools (Word, Excel, Outlook).
Great attention to details, self-motivation, time management and a high level of discipline are key.
Must be systems oriented and a process driven.
Must be tech-savvy.
Proficient in Mac OS and Adobe Creative Suite, familiarity with responsive website development tools.

Job Title: SEO Content Writer, Intern Location: Lagos Job Description

We are looking to recruit SEO Content Interns. This is a 3 months paid learning experience, you will have the opportunity to learn and execute a variety of SEO related tasks and develop a solid understanding of inbound marketing, content optimization, Keyword Research, and off-site promotion.

Responsibilities

Learn all the basic SEO strategies (keyword research, link acquisition, 301 redirects, social media best practices and full on-site optimization).
Identify and resolve 404 crawl errors and fix dead links.
Develop a basic understanding of Google Analytics, Google Webmaster Tools, Moz & HubSpots suite of tools.
Stay up-to-date with new changes and opportunities in the world of SEO and inbound marketing.
Assist the SEO Strategist to keep all internal websites up-to-date with fully optimized content, SEO audits, monthly retainers and ongoing reporting.
Assist in the development of new SEO products and marketing strategies.

Knowledge, Skills, and Experience

A Bachelor's Degree or a current student in their final year in pursuit of a Bachelor’s Degree, preferably in Marketing, Mass Communications, Linguistics, Journalism and PR
Background in internet marketing, SEO, SEM or searching for advertising
Strong research and analytical skills
Good Writing and Editing Skills
Excellent with excel
Basic competency with HTML and CSS
Some familiarity with Joomla! and WordPress
Positive attitude and a team player
Knowledge on CRM (Zoho), PPC Campaigns, Google Adwords, Facebook Ad Manager (added bonus)
Availability to start immediately.