Recruitment For Graduate Interns In A Renowned FMCG Conglomerate

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Cornerstone Staffing - Our client, a big player in the FMCG Industry, is seeking application from suitably qualified candidate to fill the position below:     Job Title: Customer Service Intern Location: Lagos, Nigeria Job Type: Intern Job Description

• We are looking to recruit a Customer Service Interns. This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Responsibilities

• Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
• Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
• Direct or route customer calls to appropriate personnel for assistance.
• Work with customer service manager to ensure proper customer service is being delivered.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up all customer requests in a timely manner.
• Compile reports on overall customer satisfaction.
• Identify and assess customers’ needs to achieve satisfaction.
• Track and follow-up all customer requests in a timely manner.
• Compile reports on overall customer satisfaction.
• Identify and assess customers’ needs to achieve satisfaction.

Qualifications Knowledge, Skills, and Experience:

• Minimum BSc degree in any field
• 1-2 years experience in Customer Relationship Management will be a plus.
• Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
• Effective communication and interpersonal skills (both written and verbal)
• Self-motivated and able to work independently and in team environments
• Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
• Ability to multi-task and manage several projects simultaneously
• Exceptional customer service and follow up skills.

Interested and qualified candidates should:Click here to apply     Job Title: Social Media Intern Location: Lagos Job Descriptions

• We are seeking to recruit a Social Media Intern to join her marketing team. The intern will work with the social media team, content team, and marketing staff to schedule content for Facebook, Twitter, LinkedIn, Instagram, Google+, Pinterest, and Youtube.
• The intern will also help monitor performance across platforms, and help with competitive and benchmark analyses.
• No coffee runs for this intern: this internship will require real marketing work: building out lists, digging into data, writing posts, and working on other high impact marketing projects within a fast-paced environment

A typical day as a Content & Social Media Intern might include:

• Content publishing across global social media channels
• Research and analysis, using public tools such as Google Trends,
• Social Media Campaign Management
• Play a key role in launching social marketing campaigns, while learning how to build and protect our company’s brand.
• Develop strategies focused on increasing engagement, awareness and followers.
• Research for third-party resources that would be on interest to social media followers.
• Assist with new social influencer and branding campaigns
• Keep an eye on trends and participate in brainstorming sessions

Requirement

• Intermediate knowledge of analytics software like Google Analytics, as well as in-app analytics for each social media platform.
• A graduate of Communications, Marketing, Social Media or equivalent field of study.
• Experience with social media management systems like Hootsuite.
• Experience creating content for social media.
• Ability to write clearly and quickly, while adhering to the company’s voice and tone.
• A collaborative spirit and experience working with other writers, designers, and developers.
• Ability to manage multiple projects with varying timelines

Interested and qualified candidates should:Click here to apply Application Deadline 23rd March, 2019.

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