Recruitment For Graduate Interns In A Renowned FMCG Company

⏲ May 20, 2019, 4:26 PM
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CornerStone Staffing - Our client, a big player in the FMCG Industry is recruiting suitably qualified candidates to fill the position below: Job Title: Customer Service Intern Location: Lagos, Nigeria Job Type: Intern Job Description

We are looking to recruit a Customer Service Interns. This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Responsibilities

Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
Direct or route customer calls to appropriate personnel for assistance.
Work with customer service manager to ensure proper customer service is being delivered.
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Handle dissatisfied customers in a polite and professional fashion.
Track and follow-up all customer requests in a timely manner.
Compile reports on overall customer satisfaction.
Identify and assess customers’ needs to achieve satisfaction.
Track and follow-up all customer requests in a timely manner.
Compile reports on overall customer satisfaction.
Identify and assess customers’ needs to achieve satisfaction.

Qualifications Knowledge, Skills, and Experience:

Minimum BSc degree in any field
1-2 years experience in Customer Relationship Management will be a plus.
Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
Effective communication and interpersonal skills (both written and verbal)
Self-motivated and able to work independently and in team environments
Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
Ability to multi-task and manage several projects simultaneously
Exceptional customer service and follow up skills.

Interested and qualified candidates should:Click here to apply Job Title: Telesales Agent - Internship Location: Lagos Job Description

Our client is looking to recruit a Telesales Agents
This is a 2-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Your job as a Telesales Agents is to:

Give customers the best options on their purchase
Give product information
Increase our sales via varied communication channels

Responsibilities

Respond to customer questions in a timely manner either via phone, email and chat
Attract potential customers by answering questions/suggesting information about our products and services
Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Challenge and influence hotel to improve service level and operational standards
Build and maintain strong working relationships with staff
Completion of service reports by collecting and reporting on call log information
Managing daily targets and tracking progress with tool such as Excel, Google Spreadsheet and various ticketing systems
Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues

Knowledge, Skills, and Experience