Recruitment For Center Operations Officers at CARS45 Limited

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CARS45 Limited - We are Nigeria's largest car buying service with the goal of helping hundreds of customers to sell their cars.At Cars45 our passion is to build the infrastructure for commerce that allows sellers and buyers of Nigerian used Cars to exchange value quickly, cheaply and with unhindered access to independent relevant information required for decision making. We now have inspection centres at strategic locations to make it easy for our dear customers to sell their cars. We are recruiting to fill the position below:     Job Title: Center Operations Officer (Technical) Locations: Lagos & Port Harcourt Job Type: Full Time Job Summary

• The successful candidate will perform all necessary safety and emission inspection on a variety of vehicles, such as passenger cars, jeeps and certain types of mobile vehicles.
• He/she will inspect overall interior and exterior conditions of cars and inspect operations of windshield wiper and washer, speedometer, turn signals and on a need basis, work computer terminal to process and review vehicle information.
• He/she will conduct vehicle identification inspections on vehicles for customers seeking to sell their cars.

Essential Job Functions

• Scan vehicles with vehicle scanning equipment to determine status of vehicle
• Comprehensive check of vehicle interior and exterior parts
• Greet and direct customers seeking a vehicle identification inspection. Review customer’s ownership records for completeness and to assure all pertinent documentation is included. When necessary, inform customers of additional information needed, and serve as a source of referral.
• Conduct identification inspections on various types of vehicles. Inspection includes comparison of the vehicle’s identification numbers (VIN) with the numbers listed on the customer’s ownership records, and a notation of current odometer reading.
• Review customer’s titles for accuracy and completeness. Review includes titles from other states and foreign countries.
• Following established procedures, conduct on-site identification inspections for local car dealerships, as assigned.
• Complete a Statement of Inspection on all vehicles inspected.  Forward completed Statement of Inspection to designated staff for additional processing.
• Inform supervisor of any vehicles that have questionable odometer readings or identification numbers or have missing or numbers.
• Maintain work area, tools, equipment, and official forms in an efficient, clean, and organized manner.
• Establish and maintain effective working relationships with the public, customers, co-workers and supervisors.
• Operate a vehicle, safely and in compliance with traffic laws and regulations, in the performance of job duties.
• Prepare and maintain various records, reports, correspondence and other departmental

Education

• HND or BSc. in Mechanical, Automotive, Electrical Engineering (OND Holder or graduates of other disciplines can be considered if candidate possesses above JD requirements).
• BSc/HND holders must have completed NYSC

Technical Knowledge/Requirements:

• Proficiency in Microsoft Office Tools
• Knowledge of locations of identification numbers and odometer readings on vehicles
• Knowledge of or ability to learn to read odometers and detect questionable readings
• Knowledge of or ability to learn the formats of and details contained in vehicle titles from other states and other countries.
• Knowledge of and ability to utilize the English language, proper grammar, vocabulary, spelling and punctuation
• Basic knowledge of vehicles and their parts

Skills Required:

• Working with people
• Deciding and initiating action
• Self- starter
• Presenting and communicating information
• Superior customer experience
• Persuading and influencing
• Applying expertise and technology
• Entrepreneurial and commercial thinking
• Creating and innovating
• Relating and networking
• Task ownership
• Delivering results and meeting customer expectation

Experience:

• 1 to 2 years’ experience on vehicle diagnosis, inspection or repair
• Sound Knowledge of latest automobile repairs & best industry practices
• Excellent knowledge about cars and its various models
• Hands-on experience in diagnosing vehicle issues (experience can range from basic to advanced)
• Ability to use a vehicle scanning machine
• Must be capable of operating vehicles with standard and automatic transmissions, four –wheel drives and constant four-wheel drive vehicles
• Excellent communication of vehicle report to customers

Application Deadline 30th December, 2019.     Job Title: Center Operations Officer (Customer Service & Sales) Location: Lagos Job Type: Full Time Job Summary

• The successful candidate will manage the daily operations of the center, coordinating resources and growing sales for in the assigned center. He or she is primarily responsible for converting prospective customers to paid customers. He or she will co-ordinate and serve as a main point of contact for all matters related to the Center; ensuring all customers are treated fairly and given excellent customer service.

Essential Job Functions

• Maintain end to end relationship with customers
• Responsible for the process of procurement of cars from customers at the center. This will be a role based in one of our centers in Lagos, where you will close auto sales with customers directly.
• Manage inspection center assigned
• Manage customers’ expectations and grow profitable relationships in assigned centers
• Create a network base for sales and generate leads
• Grow and develop sales in assigned center

Education

• HND or B.Sc in any discipline

Technical Requirements:

• Must be target driven (Job is target based)
• Excellent Communication & Writing Skills
• Ability to work in a fast-paced environment.
• Proficiency in Microsoft Office Tools
• General knowledge about cars
• Must be presentable
• Ability to negotiate and close sales
• Must be able to give excellent Customer Service
• Ability to multitask

Experience:

• 1 to 2 years’ experience in sales or technical sales with excellent customer service
• Sound knowledge of closing sales and winning customers
• Excellent knowledge about cars and its various models

Skills Required:

• Persuasive and influencing
• Ability to apply expertise and technology
• Entrepreneurial and commercial thinking
• Creating and innovating
• Relating and networking
• Task ownership
• Delivering results and meeting customer expectation
• Ability to win customers and close sales
• Deciding and initiating action
• Self- starter
• Ability to present and communicate information clearly
• Superior customer experience

Application Deadline 31st December, 2019.     How to Apply Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject head.

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