Recruitment For Call Center Agent at Interra Networks Limited

Interra Networks Limited is an Information & Communications Technology (ICT) company headquartered in Atlanta, GA. USA with offices in Abuja, Lagos and Enugu, Nigeria. We operate a BPO (Business Process Outsourcing) facility and provide technology-enabled services to the public and private sector. Our services provide our customers with world-class, convenient, reliable and cost-effective business solutions. We are recruiting to fill the position below:     Job Title: Call Center Agent Location: Abuja Job Type: Full Time Requirements

• Knowledge of administration and clerical processes.
• Excellent communication and presentation skills
• Ability to understand individual differences.
• Problem solving skills.
• Should be able to work Mondays to Saturdays and at any other time as required.
• Proficiency in driving Sales will be an added advantage.
• He/She must have good understanding of English and any of the major local Nigerian languages (Hausa, Igbo, and Yoruba).
• Must be able to read, speak and write English language fluently.
• Accurate comprehension, interpretation and capturing of information, accuracy and timely response to calls.
• Proficient in usage of Microsoft packages.
• Knowledge of customer service telephony and technology.
• Some experience in a call center or customer service environment.
• Good data entry and typing skills.

• Good Judgment skills.
• Team work.
• Stress tolerance.
• Time management skills.
• Persuasion skills.
• Verbal and written communication skills.
• Listening skills.
• Problems analysis and problem solving skills.
• Customer Service Orientation.
• Organization skills.
• Attention to detail.