Current Recruitment at Stanbic IBTC Bank,18th May, 2018
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: ATM Custodian
Job ID: 32179
Location: Zaria, Kaduna
Job Sector: Banking
Job Details
- Group Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible
Key Responsibilities/Accountabilities
Asset Custodianship:
- Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
- Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
- Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
- Ensure that swept deposits are correctly handled appropriately
- Ensure that all irregular items have been actioned before the end of the day
Monitoring of cash holdings:
- Ensure that cash does not exceed prescribed limits
- Ensure that sufficient cash levels are maintained to meet normal customer requirements
ATM Up-time:
- Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
- Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
- Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
- Ensure that all ATM terminals are kept clean and maintained in good condition
ATM Cash:
- Control ATM cash according to laid-down instructions
- Balance cash at the required intervals
- Report and action differences in ATM cash promptly
- Ensure that ATM cash is safeguarded against unnecessary and preventable loss.
Reports:
- Action ATM reports as listed on the Duty List promptly
- Reconcile ATM cash daily
- Action Care Suspects accurately and on time, resulting in reduced operating losses
Planning:
- Planning is generally on a daily to weekly basis within regular activity cycles
Preferred Qualification and Experience
- Minimum 2.2 from University
- 1-3 years experience
Knowledge/Technical Skills/Expertise:
- Ability to attend to customer queries timeously is required
- Sound recall of procedures and previous experiences, in order to recognize the appropriate solution to each situation
- Resourceful, finding practical ways to efficiently deal with voluminous workloads, and remain focused on priority issues
Interested and qualified candidates should:
Click here to apply
Application Deadline 1st June, 2018.
Job Title: ATM Custodian
Job ID: 32176
Location: Katin Kwari, Kaduna
Job Sector: Banking
Job Details
Group Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible
Job Purpose
Key Responsibilities/Accountabilities
Asset Custodianship:
- Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
- Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
- Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
- Ensure that swept deposits are correctly handled appropriately
- Ensure that all irregular items have been actioned before the end of the day
Monitoring of cash holdings:
- Ensure that cash does not exceed prescribed limits
- Ensure that sufficient cash levels are maintained to meet normal customer requirements
ATM Up-time:
- Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
- Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
- Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
- Ensure that all ATM terminals are kept clean and maintained in good condition
ATM Cash:
- Control ATM cash according to laid-down instructions
- Balance cash at the required intervals
- Report and action differences in ATM cash promptly
- Ensure that ATM cash is safeguarded against unnecessary and preventable loss.
Reports:
- Action ATM reports as listed on the Duty List promptly
- Reconcile ATM cash daily
- Action Care Suspects accurately and on time, resulting in reduced operating losses
Planning:
- Planning is generally on a daily to weekly basis within regular activity cycles
Preferred Qualifications and Experience
- Minimum 2.2 from University
- 1-3 years experience
- Knowledge/Technical Skills/Expertise
- Ability to attend to customer queries timeously is required
- Sound recall of procedures and previous experiences, in order to recognize the appropriate solution to each situation
- Resourceful, finding practical ways to efficiently deal with voluminous workloads, and remain focused on priority issues.
Interested and qualified candidates should:
Click here to apply
Application Deadline 1st June, 2018.
Job Title: Branch Manager
Job ID: 29260
Location: Mokola, Oyo
Job Sector: Banking
Job Details
Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful Branch Manager to help fulfill our business objectives and build customer loyalty.
Job Purpose
- Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre.
- To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs. Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
- Ensure the effective rollout of change management initiatives to the service centres.
- Maintain a high level of integrity and ethical standards.
Key Responsibilities/Accountabilities
Customer Service:
- Set and ensure that service standards are maintained, in line with differentiated requirements of the market segments.
- Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channels.
- Ensure that the centres strive for continuous service improvement.
Management of Credit and Operational Risk:
- Identify the major risks affecting the centres and ensure that the necessary steps are taken to measure, monitor and manage these risks.
- Recommend revision of internal controls to provincial operations where appropriate, to address new or previously uncontrolled risks.
- Manage assets, eg cash and cost accountabilities, with emphasis on the containment of controllable costs.
- Manage and ensure overall operational readiness/efficiency of the centres’ infrastructure (including premises, ATMs, systems), physical security, opening/closing procedures and operational issues such as fraud, losses and differences.
- Ensure irregularities highlighted in routine control reports are attended to.
- Co-ordinate the checking of centre tellers/treasury/blank forms.
- Complete monthly centre housekeeping checklist.
- Report premises/equipment issues to regional operations.
- Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated.
- Ensure that levels of authority and limits of access to information/systems are adhered to.
- Ensure that all routine controls relating to new business are effectively applied.
- Ensure compliance with OHS (Occupational Health and Safety) requirements
Management of Service Improvement:
- Manage the customer problem resolution process and ensure the accurate logging of information.
- Set and monitor turn-around times for resolving customer queries and complaints.
- Ensure that problem root causes are resolved by facilitating corrective action and regular liaison with support entities (including issues relating to ATM and Auto E terminals).
- Ensure that service measurement is maintained and action adverse trends.
- Implement service recovery to facilitate customer retention.
- Ensure that customers provide/have provided documentation as required in terms of FICA/KYC legislation
Management of responsive sales and relationship management:
- Develop sales and relationship management plans to achieve responsive sales targets for the centers.
- Manage the sales and relationship management tracking system and provide feedback and coaching to the team.
- Identify different local market segments prevalent in geographical area and keep up to date with changes/developments.
- Drive the lead referral system.
- Coach the responsive relationship management team on product knowledge, cross-selling opportunities and assist subordinates in generating meaningful and value-added solutions for customers resulting in maximum business development.
- Ensure the territory where the branch is situated has adequate feel of the bank and its products
Increased cross-selling ratios:
- Effective migration of customers/transactions to more appropriate channels.
- Requisite stationery and cash supplies held.
- Effective, customer-orientated telephone management.
- Retention of satisfied, well-informed customers as measured by Customer Evaluation of Bank Service (CEBS) ratings.
- Staff effectiveness and motivation Positive findings of Inspection Compliance reports
Convene regular customer discussion forums and action the results:
- Maintain awareness of serious customer complaints and attend to resolution.
- Ensure that opportunities for migration of customers to more appropriate/cost-effective channels and migratable teller/enquiry transactions are identified and actioned.
- Ensure efficient, customer-orientated telephone procedures.
- Discuss staffing requirements as predicted by Branch Scheduling Tool (BST) with Provincial Productivity
- Ensure BST schedule adherence for all reporting Service Centres
People Management:
- Delegate authority and responsibility in line with business objectives and service standards to ensure the empowerment, motivation and effectiveness of all subordinates.
- Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff.
- Prepare a flexible staffing plan to meet service/sales demands in the centres, taking into account local conditions, resourcing options and costs.
- Overall staff complement to be in line with productivity measurements. – Branch Scheduling Tool
- Visibly assist the centres in achieving targets and standards of performance by providing consistent encouragement and guidance.
- Ensure that equity requirements are met and transformation initiatives supported.
- Identify strengths and development areas and ensure tat subordinates receive the required coaching/training
- Turn-around times for processing and one-on-one customer interaction in terms of segment standards, efficient service.
- Control operational losses and minimise risk compliance with laid-down instructions and effective management of credit risk, physical security etc.
- Costs contained within budget.
- Availability of ATMs and within target, site cleanliness requirements met, minimal vandalism.
Preferred Qualifications and Experience
- A Bachelor's degree in any related field
- Minimum 2 years Banking Operatons experience
- Minimum 6-8 years Retail Banking, Business Development experience
- At least one professional qualificiation, e.g CIBN, ICAN
Knowledge/Technical Skills/Expertise:
- Basic Financial Analysis - Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
- Business acumen - Ability to spot opportunities and optimize revenue generation for the business
- A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
- A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs
- Through knowledge and understanding of market segmentation and management.
- Knowledge of Personal and Business Banking products and services.
- Knowledge of the country’s Personal and Business Banking Strategy.
- Knowledge of sales and marketing theory and principles.
- Knowledge of business and financial management principles and practice, including business economics.
- Knowledge of risk management and credit principles.
- Knowledge of the bank system. Knowledge of branch transaction processes.
- Knowledge of distribution channels.
- Knowledge of human resources principles.
- Basic Financial Analysis - Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
- Business acumen - Ability to spot opportunities and optimize revenue generation for the business
- A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
- A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs
Interested and qualified candidates should:
Click here to apply
Application Deadline 25th May, 2018.
Job Title: Credit Evaluation Manager
Job ID: 32173
Location: Lagos Island
Job Sector: Banking
Job Details
- Group Risk Management: understanding all risks from the economic to the political that could affect our global business, and offering guidance to all parts of the bank
Job Purpose
- To provide effective value adding risk management to assist Business Banking in achieving their asset growth targets, whilst maintaining a quality-lending book, through effective underwriting, evaluation and approval of credit applications.
- The delivery of a professional service to all business units, by assessing and evaluating credit facilities (new and/or existing) based on sound credit & financial principles, whilst adhering to the Bank’s group credit risk standards, maintaining credit independence and managing risk reward balance.
Key Responsibilities/Accountabilities
Evaluation and approval of applications:
- Evaluate accurately credit proposals to ensure they meet sound business criteria and credit risk fall within acceptable parameters within approved turnaround times.
- Identify, quantify and evaluate credit risks in relation to profitability of business proposals and financial viability of Business banking credits.
- Process credit applications and ensure timely and quality credit assessments and decisions are made.
Measurements:
- Good quality asset book in the Business Banking space.
- Asset growth in the Business Banking space.
Risk Management:
- Monitor the risk grading of all Business Banking customers using BBRS, Spreadpac and CRS
- Ensures that the Bank’s need to provide adequate controls over the risks encountered in the post-credit granting stage of the credit process are satisfied by ensuring the appropriateness, consistency, validity and enforce-ability of all collateral confirming that all collateral and legal documentation in respect of banking facilities and advances granted have been obtained’ are in legal order and properly housed.
- Ensures all identified credit control events and payment defaults are managed, in order to reduce the roll rate of non-performing loans into lock up portfolio by providing a prompt and orderly turnaround environment in which controls can be exercised to ensure that the Bank is not faced with avoidable losses.
Measurement:
- Minimised losses within budget.
- No adverse audit or CART findings
Governance, risk and compliance:
- Ensures compliance with country adopted standards, policies, mandates and procedures governing activities within the credit space
- Actively participates in Credit Risk Management Committee meetings and watch list committee meetings and provides meaningful input into risk appetite discussions, portfolio management and collections strategies as well as detecting and evaluating shifts or changes in key risk parameters and the effects of such changes on portfolios and relationships.
Measurement:
- Satisfactory ratings from all internal and external audit and similar functions
- Satisfactory capabilities assessment and review from Head Office (CART reviews)
Portfolio Management :
- Effective management of the zonal portfolio to deliver the desired result along asset growth, risk, delinquency and cost containment.
- Ensures that all internal and external reporting is completed accurately, on time and that appropriate value adding insights into the portfolio are provided so that both internal and external users of information have a deep and appropriate insight into the quality of the portfolio and the appropriateness of the processes
- Ensure there are effective controls in place to rectify any identified gaps/risks in the portfolio
Measurement:
- Cost of Credit target not exceeded.
- Accurate and Timeous reporting at all times.
Preferred Qualifications and Experience
- First Degree in Business Commerce/ Finance and Accounting/Mathematical Sciences
- Business Banking 7 - 10 years in managing commercial banking and other Strategic Business Units’ relationships.
- Professional qualification (ACIB), ACA, ACCA, ACIS
- Master's Degree is an added advantage
- Risk Management: 7 - 10 years experience, 5 of which must have been in Credit Risk, credit analysis/evaluation, risk management, business development and portfolio management
Knowledge/Technical Skills/Expertise:
- Loan assessment and approval:
- The ability to assess the financial status of a customer or client to determine if they qualify for a loan based on established parameters and criteria.
- Financial Statement Analysis:
- The ability to review balance sheets, income statements, cash flow statements and tax returns to determine the credit risk of the client.
- Operating cashflow analysis:
- Understanding of the elements of a lender's cash flow and how it will impact the lender's ability to repay the loans granted.
- Debt Consolidation:
- Knowledge and application of the requirements for loan restructuring, amendments to terms and conditions and the calculation of new repayment amounts.
Interested and qualified candidates should:
Click here to apply
Application Deadline 1st June, 2018.