Recruitment at Stanbic IBTC Bank, 6th March, 2019

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.We are recruiting to fill the position below:

Job Title: Internal Control Officer - Stanbic  IBTC Stockbrokers Ltd Job ID: 37213 Location: Lagos Island, Lagos Job Sector: Banking Job Details

• Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank

Job Purpose

• This is an internal function which will drive the framework, oversight andmonitoring of the control environment in Stanbic IBTC Stockbrokers Ltd and &Subsidiaries within the Group.
• He / She will work as an internal consultant to thebusiness, to manage the Bank’s assets through effective risk management andcontrol systems with an ultimate aim to mitigate risk in transactions and theunderlying processes, in partnership with the HO units & Subsidiaries.
• The focus will be to mitigate operational risk through a number of control andmonitoring processes. Important stakeholders include Internal Audit, Compliance,Operational Risk, IT, Business Management, amongst other Head Office Units &Subsidiaries within the group.The role holder will need to develop these relationships in order to maintain /establish efficient and robust operating models across Stanbic IBTC stock brokers.
• He / She is also expected to build a strong control environment to ensure zerolevel of policy, procedures and regulatory infractions and zero tolerance forcontrol gaps, open GL Items, unreviewed / unauthorized transactions and income.

Key Responsibilities

• To support the and strengthen the control environment in the Group by introducing new initiatives toward achieving an effective control system within the group; and ensure regulatory, group policy standards and minimum operating procedures are observed to minimize exposure to risk
• Maintain a culture within the organization that emphasizes and demonstrates the importance of internal control to build strong awareness in staff on policy and procedures issues.
• Identify and assess the risks facing both systems and business processes thereby providing effective loss and risk management and so minimising the operational risks.
• Review transaction tickets where applicable to ensure compliance in transactions processing and authorization and Investigation on Processing errors
• Conduct process walkthrough reviews / independent spot checks on SISL and identifying problem areas and offering recommendations
• Ensure effective compliance with agreed limits of authority, levels of access to systems/information and provide assurance of a strong compliance environment to ensure zero operational losses and no policy/regulatory infractions.
• Keep track of sensitive processes to ensure compliance with regulatory directives across SISL
• Provide guidance on the required control mechanisms related to existing or new business processes and giving expert advice on HOSC Control issues
• Influencing process change across SISL to maintain risk levels whilst seeking process efficiencies.
• Liaises with business stakeholders in ensuring that regulatory, group policy standards, minimum operating procedures regulatory & routine controls are observed effectively to minimise the Bank’s exposure to risk.
• Work in partnership with all stakeholders to ensure potential risks and controls are adequately identified and measured appropriately.
• Review of past Internal & External audit / Control recommendations/regulatory reports / fraud trends to identify exceptions raised and key lessons learnt in order to track remedial action/ compliance within agreed timelines and ensure adequate controls to prevent repeat findings.

Performance Measures:

• Process  documentation , review  & alignment
• Continuous review and improvement of work processes within the unit.
• Reduction in Operational Loss as a percentage of Gross Income
• Resolution of overdue audit issues
• KYC Compliance
• Prompt rendition of  High Quality HOSC weekly reports with minimal error
• Improved control environment through continuous and high level engagement
• Satisfactory rating in the Audit reviews and Internal Service Survey (ISS).

Preferred Qualification and Experience Quaification:

• First degree in Business, Accounting/Finance-related field.
• Professional Accounting or Internal Control Qualification will be an added advantage
• Certifications or professional memberships - ACA, ACS

Experience:

• 4 years post ACA Control experience in banking operations, capital market operations and control.
• Must be able to understand complex operation in the financial service sector

Knowledge/Technical Skills/Expertise:

• Good internal and external communication skills with all stakeholders resulting in exceptional customer service delivery.
• Analytical skills
• Risk identification and assessment skills
• Problem solving skills
• Visibly assist the key stakeholders in achieving targets and standards of performance by providing consistent encouragement and guidance.
• Be committed to championing best practice, and positively supporting business and cultural changes within the group.

How to Apply Interested and qualified candidates should: Click here to apply

Job Title: Fraud Monitoring Officer Job ID: 37216 Location: Lagos Island Job Sector: Banking Job Details

• Group Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank

Job Purpose

• To analyse, detect & prevent fraud on customers account and ensuring that losses to the bank and/or customers are minimized.

Key Responsibilities/Accountabilities Customer Service: Internal:

• Maintain a co-operative working relationship with co-workers.
• Take ownership of queries until amicable resolution is reached
• Display confidence, assertiveness, proactivity and accuracy when communicating.
• Work with all staff in making sure that all losses are minimized and recoveries are maximized.
• Maintain a co-operative working relationship with Management, Customer relations centre, Card Processing centre, Stanbic branches, and staff within the department.

External:

• Ensure that a high level of customer service is maintained in which queries and complaints are handled and resolved in an efficient manner with customers
• Ensure that no adverse reputational risk / litigation accrues in terms of liabilities.
• Must be confident, assertive and accurate when communicating.

Escalation, Analysis and Reporting:

• Ensure that unresolved issues matters are escalated to Line management for timely action.
• Ensure that all new threats are escalated to the control stakeholders for appropriate action and rules are implemented to prevent such threats and subsequent losses.
• Ensure daily, weekly and monthly statistics and analysis of alerts triggered and actioned.
• Analysis of actual fraud, false positive and performance by rules that would assist rules improvement where applicable.

Fraud Detection:

• Maintain a vigilant and careful attitude in carrying out monitoring activities in order to detect possible fraudulent activities and address the situation at an early stage before potential losses become significant.
• All alerts triggered on the Intellinx Fraud monitoring system must be actioned on a daily basis.
• All triggered incidents should be certified to be completely genuine before being cleared and labelled as non-fraudulent

Fraud Prevention:

• Maintain a working relationship with the fraud desk team by constantly informing them of suspicious and unconfirmed activities on various accounts and ultimately requesting that these accounts should be blocked.
• Constantly sensitize customers that are contacted and enlighten them concerning the importance of always keeping their account details confidential.
• Follow up on all alerts in the pending queue must be done on a daily basis to keep the alerts in the pending queue  to the minimum.

Business Collaboration, Cross selling and Cost Saving:

• Support the business in increasing customer base and selling products as advised

Internal Relationships:

• Risk Management - FCC
• Contribute to their service delivery
• Description or examples: Fraud Investigation
• Information Technology - Application Support
• Receive a service from them
• Description or examples: Availability of the Fraud Monitoring Solution

External Relationships:

• Service Providers
• Provide customer service
• Description or examples: Vendors to the monitoring solutions

Preferred Qualification and Experience

• A Bachelor's degree in any related field
• 1-3 years experience in Personal and Business Banking - Banking Operations,Global Market Operations,Risk Management , Business Support

Knowledge/Technical Skills/Expertise:

• Basic knowledge of the fraud monitoring system operational chain.
• Experience in dealing with customer complaints.

How to Apply Interested and qualified candidates should: Click here to apply

Job Title: Forensic Investigator- Internal Control Job ID: 37210 Location: Lagos Island, Lagos Job Sector: Regulatory Services Job Details

• Risk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank

Job Purpose

• This is an internal function aimed at investigating breaches to policy, processes, procedures and conducts with a view to driving the right behavior and provide support in monitoring the control environment within the Group.
• The Group Internal Control (GIC) Investigation Desk shall have the overriding mandate to undertake unhindered investigations into allegation of negligence, misconduct and process breaches.
• The investigator shall direct and control comprehensive investigations of negligence, process breaches and other misconduct as defined in the Bank’s disciplinary policy as well as other bank’s pronouncements without regard to the suspect’s position, status and relationship with the bank.
• In undertaking investigations, the investigator shall maintain the highest standard of professional proficiency and integrity; and, shall be guided by ethos of confidentiality, fairness, equity and due diligence.
• To achieve its mandate, the Investigation Desk is directly supervised by the Head, Head office & Subsidiary Control and shall be empowered to:
  • Providing a central source of expertise and intelligence on fraud risks and controls.
  • Assisting management in limiting loss to the bank due to control breaches, misconduct and negligence.
  • Investigating all such incidence considered necessary in a professional and cost-effective manner and identify culprits responsible for causing loss and ensure that they are disciplined in line with the bank’s disciplinary policy.
  • Monitor the implementation of investigation recommendations thereto and develop training courses, workshops, brochures and other material to alert employees as to the Bank's policy and how to detect, prevent and report on fraud
  • Liaising with relevant agencies, professional and commercial organization in this field of expertise.

Key Responsibilities

• To consider, plan and give effect to all requests for detailed investigation. Analyze findings and control weakness and submit appropriate recommendations
• To ensure investigation assignments are completed in a timely are efficient manner and all published investigation reports are well articulated and free from material omission.
• To provide meaningful MIS stats to management and monitor the implementation of investigation recommendations thereto.   Work in partnership with all stakeholders to ensure potential risks and controls are adequately identified and measured appropriately
• Ensure Investigation evidence (s) are properly documented and preserved. Contribute to the development and maintenance of forensic environment within the Bank and perform forensic audits when required as directed by GIC management.
• Carry out computer forensic examinations to be admissible as evidence in court proceedings such as: – capturing and seizing electronic data – analysing electronic data and computer storage devices, i.e. hard disks, tapes, etc.
• Maintain hardware and software for forensic analysis and keeping abreast with technical developments in digital forensic equipment, software and investigative techniques.
• Managing and conducting missions to capture and seize electronic data; Managing and assuring backup of electronic evidence
• Maintain a culture within the bank that emphasizes and demonstrates the importance of internal control to build strong awareness in staff on policy and procedures issues
• Prompt rendition of monthly and quarterly investigation report and provide back-up assurance of electronic evidence

Preferred Qualification and Experience Qualifications:

• Minimum of a 2.1 B.Sc. First degree in Accounting, Risk Management, Banking or other social science related field
• Professional qualification such as ACIB, ACA, and other relevant ones will be an added advantage
• CFE (Certified Fraud Examiner), Computer Hacking Forensic Investigator (CHFI) and other Forensic qualification

Experience:

• 3 - 4 years general banking experience, and/or investigative field; forensic auditing, internal control or operational loss control fields.
• Ability to understand complex operation in the financial service sector

Behavioural Competencies:

• Interpreting Data
• Completing Tasks
• Documenting Facts
• Embracing Change
• Developing Expertise
• Making Decisions
• Coping with Pressure

How to Apply Interested and qualified candidates should: Click here to apply

Job Title: Loss Control and Reporting Officer Job ID: 37211 Location: Lagos Island, Lagos Job Sector: Regulatory Services Job Details

• Risk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank

Job Purpose

• To support the Business with provision of effective loss management processes on behalf of the PoR network. Through effective management of own team, proactively resolve recovery of losses and assess potential further operational risk to the Bank

Key Responsibilities/Accountabilities

• Plan and undertake daily monitoring of reported incidents where the Bank and /or customers have experienced operational losses through fraudulent activity on accounts.
• Identify and escalate adverse trends affecting the Bank and provide appropriate guidance to avoid future losses.
• Monitor controls and Endeavour to ensure that adequacy and effectiveness of the controls.
• Liaise and assist PoR management and staff with loss experiences.
• Maintain a culture within the Bank that emphasizes and demonstrates to all the importance of internal control and its corresponding effect on service excellence.
• Provision of effective management information on activities of line functions to the Manager, Loss Control.
• Effective management of subordinates, internal controls and well-being
• Evaluate and manage the performance of direct staff resources to achieve a high standard of
• Competence, motivation, focusing on the development and retention of promising officers.
• Track all outstanding audit issues with a view of expunging them before the due date
• Escalate to management high risk audit issue that are long outstanding to reduces possibility of adverse effect on the bank.

Preferred Qualification and Experience Qualifications:

• Must possess a minimum of First Degree and professional qualifications in accountancy, Law, Auditing or related fields (i.e. ACA, ACCA, CISA, ICIA).

Experience:

• Candidate should have proven experience in banking and should ideally have a minimum of 2 to 3 years’ experience of having worked in a Control or Risk function
• Candidate must have good awareness and appreciation of industry standards in respect of operational control and experience of having practically aligned control processes to these standards
• Candidate will be expected to have detailed product knowledge in a number of different offerings supported by a deep understanding of the processes that support the transaction lifecycle
• Candidate must have been exposed to regulators, internal and external audit functions and a good understanding of the regulation that directs operational processes.

Behavioural Competencies:

• Establishing Rapport
• Articulating Information
• Upholding Standards
• Completing Tasks
• Generating Ideas

Technical Competencies:

• Computer Literate
• Analytical Skills
• Risk mitigation initiatives
• Report writing

Internal Relationships:

• Operational Risk Community

Knowledge/Technical Skills/Expertise People Management:

• Good internal and external communication skills with all stakeholders resulting in exceptional customer service being delivered to both internal and external customers.
• Visibly assist the key stakeholders in achieving targets and standards of performance by providing consistent encouragement and guidance.
• Good communication skills with colleagues resulting in good customer service.
• Optimize and streamline existing systems, processes and controls for cost-effective service delivery.

Self Development:

• Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself.
• Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications

Decision Making:

• Immediate escalation of all high impact incidents/faults.
• Prioritize systems processes and execute accordingly.

How to Apply Interested and qualified candidates should: Click here to apply

Job Title: Officer, User Access Management Job ID: 37212 Location: Lagos Island Job Sector: Banking Job Details

• Group Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank

Job Purpose

• Granting access to authorized users the right to use a system while preventing access to unauthorized users.

Key Responsibilities/Accountabilities

• Prompt treatment of all access requests on all Managed applications within agreed timelines:
  • Requests treated within SLA %
  • Requests treated within OLA %
  • Number of complaints %
• Ensure only authorized users are granted access on all critical applications managed by the team Measures:
  • Number of Instances of non-compliance to policy
  • Zero Audit exceptions
  • No excessive privilege or toxic combination is noted on user profile posting or authorization limits.
  • Number and value of transactions received as a result of non-compliance to access policies.
  • Customer satisfaction levels
• Ensures adherence to the Bank’s logical access controls, security management and information security policies.
• Ensure user profiles are maintained on Finacle and other critical applications on a need to know basis and least privilege basis
• Prompt deactivation of User profiles for staff on vacation or following exit activities such as Resignation, suspension, termination and dismissal

Internal Relationships:

• Lines of Business (LOB)
• Impact the whole business line (PBB, IB or CF)
• Description or examples: Manage SLA between UAM and business; Provision of various access requests thereby enabling them to render service to customers

Preferred Qualification and Experience

• A Bachelor's degree IT and Computer Sciences and any related field
• 6-8 years experience in Business Support & Operations
• Proficiency in Microsoft Office
• Knowledge of Remedy and Finacle will be an added advantage.
• Experience in dealing with customer complaints.

Knowledge/Technical Skills/Expertise:

• Proficiency in the use of LAM, Remedy and Other critical Applications - This involves having a thorough knowledge of how to handle ticket management systems used to log requests/issues and how to track resolutions within SLA to avoid incidence of tickets on missed SLAs.
• Problem Solving - Ability to resolve issues that arise from the use of applications/platforms utilized by the bank efficiently and within agreed timelines
• Proficiency in Data and Voice related equipment - The ability to use efficiently voice and data tools to resolve issues/ requests from Bank users within stipulated timeline.

How to Apply Interested and qualified candidates should: Click here to apply