Recruitment at Cedarcrest Hospitals

Cedarcrest Hospitals was founded in Abuja in January 2008 and was formerly known as Cedarcrest Orthopaedic Clinics. Within a few years, the hospital expanded its scope of practice into a full-fledged private multispecialty hospital. The core vision of the organisation is to provide world-class healthcare services to patients in Nigeria, West Africa, and globally. With hospitals located in both Abuja and Lagos, our services accommodate over one hundred (100) beds and provide services and facilities such as emergency / trauma center, a helipad, major radiology diagnostic center, a prosthetic manufacturing plant, an oxygen manufacturing plant, modular surgical operating theatres, cardiac catheterization unit and several other facilities that make for a modern multispecialty hospital.

We are recruiting to fill the positions below:   Job Title: Customer Care Officer Location: Lagos

The Role

• Reporting to the Front Desk Manager, the Customer Care Officer is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. The Customer Care officer will also provide the required paperwork to be completed by patients as well as entering of patient details into the hospital’s database.

Responsibilities

• The customer care staff on duty has to be extra vigilant, report suspicious movement and should always do a 30min interval security check that has to be reported in the security check book.
• Getting clearance and authorization for HMO enrolees accessing care after 5pm daily and at weekends when the desk officer is off duty.
• Clear corporate patients to access care by collecting a referral letter monthly where applicable.
• Give credit limit to outpatients or staff when the credit limit officer is unavailable.
• Make a list of consumables/items needed in the unit that is unavailable during your shift and handover to the next shift.
• Ensure persons accompanying emergency patients to the hospital are well guided, monitored and looked after.
• Do a check list of all unit equipment. Report any equipment issues or service downtime to the Maintenance and IT unit
• Ensure all persons not required to be in the hospital leave the building by 12 midnight.
• Comprehensive report sent at the end of the shift including logging all incidents that happen within the unit and its environs.
• The customer care staff is to carry out all other duties as assigned to him/her including listing on duty hospital staff.
• Welcome, register guests/clients and attend to them in a prompt and timely manner
• Log all registrations for the day into Microsoft Access for backup
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Pre-admits patients by receiving bookings from physicians; confirming admitting privileges of physicians; interviewing patients; entering patient information to hospitals database.
• Ensures patient's arrival to hospital room or testing area by assigning patient beds; notifying nursing unit of patient's arrival; calling volunteer to transport the patient to the assigned area.
• Receives incoming communiques and forward to their relevant departments.
• Provides information to the public by answering admitting procedure, hospital regulation and service inquiries of patients and the public; referring inquiries.
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
• The customer care staff answers all calls, take appointments, screen calls and forward to the appropriate department or unit.

Qualifications

• Outstanding communication skills, both written and verbal
• Excellent organizational and multi-tasking skills
• Highly motivated team player willing to go the extra mile
• Bachelor’s Degree or its equivalent
• One to five years of experience
• Proficient with Healthcare Management Systems and Microsoft Office Suite

Special Conditions

• Employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment
• Knowledge of workflow processes.
• Employment is contingent on passing a medical screening conducted by the hospital

Job Title: Medical Officer Location: Lagos

The Role

• The Medical Officer will also take an active role in overseeing the medical care of patients and the functions performed by medical staff.
• They may participate directly in care when services are being initially implemented. They may also help assess and diagnose needs and plans of action for individual and families.
• Reporting primarily to the Clinical Service Manager and secondarily to the Medical Director, the medical officer assist consultants in the day-to-day management of patients under the supervision of the CSM.

Responsibilities

• Certification of deaths, completion of death certificates and all relevant documentation including, if appropriate, cremation forms and any documents required by the coroner.
• Undertaking emergency procedures as required (including resuscitation), taking the lead as necessary.
• Complying with all hospital policies and procedures, in particular those relating to Health and Safety at Work.
• Undertaking patient consultations and physical examinations
• Providing general pre- and post-operative care
• Monitoring and administering medication
• Assessing and planning treatment requirements
• Liaising daily with staff including other doctors, non-medical management staff and healthcare professionals
• Writing reports and maintaining records
• Any other duty as may be assigned to you.
• Ensuring that patient care and is optimal and is in adherence to the clinical guidelines and Cedarcrest Hospitals’ quality standards.
• Performing inpatient and outpatient review with initial assessment and management.
• Providing necessary documentation on health reports and discharge summaries of patients.
• Liaising with consultants regarding the provision of Inpatient and Outpatient assessment and care, including diagnoses and medication plans.
• Providing medical cover (routine and emergency), during hours of duty and work in conjunction with the other Medical Officers to ensure the provision of a 24 hour service to the hospital.
• Relating with patients’ relatives / caregivers on present state of health and further management.
• Making entries into the patients’ notes as appropriate, following ward rounds or any other patient examinations, communication or procedures.
• Undertaking within your level of experience and competence, certain medical procedures required by your senior colleagues.
• Administering intravenous medications / therapy as required.
• Providing urgent medical attention and urgent treatment to staff in case of accident or sudden illness, in liaison with other clinical staff on duty.

Qualifications

• Excellent problem-solving and clinical decision-making skills
• Good time management and organizational skills
• Outstanding communication skills, both written and verbal
• Excellent organizational and multi-tasking skills
• Highly motivated team player willing to go the extra mile
• M.B.B.S or equivalent
• Certification - Medical and Dental Council of Nigeria; Certificate of Practicing License.
• Proficiency with the use of the computer.
• Candidates must possess NYSC discharge Certificate or Exemption letter.
• Proficient with Healthcare Management Systems and Microsoft Office Suite

Special Conditions

• Employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment
• Knowledge of workflow processes.
• Employment is contingent on passing a medical screening conducted by the hospital

 

How to Apply Interested and qualified candidates should send their CV to: [email protected]using the "Job Title" as the subject of the email. Note: Cedarcrest Hospital is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation.