Recruitment at Arca Payments Company Limited, 27th February, 2019


Arca Payments Company Limited was founded in 2016, with a clear vision to become Africa's premier payment services platform, fostering Financial inclusion and innovation & actively shaping the future of Financial Services, throughout the region. We are recruiting to fill the position below:     Job Title: Technical Support Manager Location: Lagos Responsibilities

  • Act as bridge between post sales operations and engineering
  • Developing tools for support -help desk systems, chat systems, etc
  • Providing Tier 2 support/Triage for customer issues
  • Prioritize technical issues/escalate when necessary
  • Develop technical training material for Arca operations team -videos, FAQ libraries etc
  • Document and maintain up to date list/progress of customer issues
  • Work with other stakeholders to develop processes/SLA for compliant resolution.
  • Resolve all client complaints to satisfaction of clients involved
  • Lead for tech support and service issues, strategy and approach
  • Manage a tech support team and build competence
Requirements Education Qualification:
  • B.Sc degree in Computer Science, Engineering or relevant qualification with a second degree in Business Admin or Marketing (MBA)
Professional Qualification:
  • Relevant industry recognized certification and sound practical knowledge of JIRA, Basic Scripting Language, Linux/Unix, Java and .Net Framework.
Experience:
  • Minimum of 8 years cognate experience in financial payment technology sector, 4 years at managerial position. Excellent customer service skills and sound interpersonal relation ability.
Compensation Compensation and benefits are highly attractive and competitive.   How to Apply Interested and qualified candidates should: Click here to apply     Job Title: Software Developer Location: Lagos Responsibilities (Listed but not limited to the outline) Strategy & Planning:
  • Works with other software developers, the software architect and designers in conceptualizing and developing new software programs and applications
  • Plans own work in phases of the software development life cycle (SDLC) for a variety of projects
  • Assists in the preparation and documentation of software requirements and specifications
Acquisition & Deployment:
  • Conducts research on emerging application development software products, languages, and standards in support of procurement and development efforts
Operational Management:
  • Consistently writes, translate, and code software programs and applications according to specifications and PCIDSS standards
  • Integrate software components into a fully functional software application
  • Write and execute unit tests for developed software applications
  • Perform peer to peer code reviews.
  • Participate and contribute to software architectural design sessions.
Compensation Compensation and benefits are highly attractive and competitive.   How to Apply Interested and qualified candidates should: Click here to apply   Note: We make it a point to review all application received and contact those we want to speak to further within 10 calendar days. With that in mind, if we are interested in a further discussion, you will hear from us again within the stipulated time.   Application Deadline: 18th March, 2019.