Recruitment at Arca Payments Company Limited, 27th February, 2019
Arca Payments Company Limited was founded in 2016, with a clear vision to become Africa's premier payment services platform, fostering Financial inclusion and innovation & actively shaping the future of Financial Services, throughout the region.
We are recruiting to fill the position below:
Job Title: Technical Support Manager
Location: Lagos
Responsibilities
- Act as bridge between post sales operations and engineering
- Developing tools for support -help desk systems, chat systems, etc
- Providing Tier 2 support/Triage for customer issues
- Prioritize technical issues/escalate when necessary
- Develop technical training material for Arca operations team -videos, FAQ libraries etc
- Document and maintain up to date list/progress of customer issues
- Work with other stakeholders to develop processes/SLA for compliant resolution.
- Resolve all client complaints to satisfaction of clients involved
- Lead for tech support and service issues, strategy and approach
- Manage a tech support team and build competence
Requirements
Education Qualification:
- B.Sc degree in Computer Science, Engineering or relevant qualification with a second degree in Business Admin or Marketing (MBA)
Professional Qualification:
- Relevant industry recognized certification and sound practical knowledge of JIRA, Basic Scripting Language, Linux/Unix, Java and .Net Framework.
Experience:
- Minimum of 8 years cognate experience in financial payment technology sector, 4 years at managerial position. Excellent customer service skills and sound interpersonal relation ability.
Compensation
Compensation and benefits are highly attractive and competitive.
How to Apply
Interested and qualified candidates should:
Click here to apply
Job Title: Software Developer
Location: Lagos
Responsibilities (Listed but not limited to the outline)
Strategy & Planning:
- Works with other software developers, the software architect and designers in conceptualizing and developing new software programs and applications
- Plans own work in phases of the software development life cycle (SDLC) for a variety of projects
- Assists in the preparation and documentation of software requirements and specifications
Acquisition & Deployment:
- Conducts research on emerging application development software products, languages, and standards in support of procurement and development efforts
Operational Management:
- Consistently writes, translate, and code software programs and applications according to specifications and PCIDSS standards
- Integrate software components into a fully functional software application
- Write and execute unit tests for developed software applications
- Perform peer to peer code reviews.
- Participate and contribute to software architectural design sessions.
Compensation
Compensation and benefits are highly attractive and competitive.
How to Apply
Interested and qualified candidates should:
Click here to apply
Note: We make it a point to review all application received and contact those we want to speak to further within 10 calendar days. With that in mind, if we are interested in a further discussion, you will hear from us again within the stipulated time.
Application Deadline: 18th March, 2019.