Recruitment at African Development Bank (AfDB), 23rd May, 2017
African Development Bank (AfDB) - Established in
1964, the African Development Bank is the premier pan-African
development institution, promoting economic growth and social progress
across the continent. There are 80 member states, including 54 in
Africa (Regional Member Countries). The
Bank's development agenda is
delivering the financial and technical support for transformative
projects that will significantly reduce poverty through inclusive and
sustainable economic growth.
We are recruiting to fill the position below:
Job Title: Senior Recruitment Officer
Reference: ADB/17/214
Location: Côte d’Ivoire
Grade: PL5
Position N°: 50000300
The Complex
- The Vice-Presidency, Human Resources and Corporate Services
ensures the delivery of efficient, people-centered, client-oriented,
corporate services to ensure overall institutional effectiveness in all
aspects of the Bank’s corporate services.
- The complex leads efforts to ensure the competitiveness of the
Bank as the employer of choice and is responsible for providing
leadership in the formulation and implementation of Bank’s strategies on
people, information technology, general services and institutional
procurements, language services, business continuity and, health and
safety strategies.
The Hiring Department / Division
- The role of the Human Resources Management department is to
develop and execute a People Strategy, Policies, processes and practices
which will enable the Bank to achieve its strategic Agenda. Core to the
Human Resources Strategy will be the attraction, development,
engagement, motivation and retention of a best-in-class workforce.
- In order to create a truly transformed human resources work-way,
the Human Resources Management department is structured around a
triangular Model: Business Partnerships for strategy, client contracting
and human resources delivery; Centers of Expertise/Subject Matter
Experts for internal consulting, thought leadership, design, talent and
staff development and training and best practice benchmarking; Human
Resources Shared Services for transactional excellence and employees
outreach. This new Human Resources Model will deliver a world-class
employee life-cycle experience.
- The Staff Training and Development Division embeds a strategic
approach to human resource development and management that results in
more effective talent and performance management including strategic
sourcing and career development and mobility, leadership development,
compensation and reward, policy and compliance.
The Position
- Reporting to the Chief Training and Development Officer, the
Recruitment Officer contributes to the development of the talent
acquisition policy and programs in alignment to the business objectives
of the Bank. S/he identifies, develops and implements proposals,
strategies and programs aligned with the Bank’s strategic focus and
direction through talent acquisition, workforce planning, assessments
and job evaluation/ classification processes. S/he will contribute to
the design and implementation of policy, programs, tools and systems to
ensure the Bank’s ability to attract top talent required in the Bank.
Duties and Responsibilities
Under the overall supervision of the Chief Training and Development Officer, the incumbent will undertake the following:
- Lead strategic and operation policy and program design and
delivery for talent acquisition; including specific programs for
sourcing required expertise/ talent pools.
- Manage the end-to-end services for recruitment/ talent
acquisitions in line with approved staffing and recruitment plans and
budgets, including ensuring updates to job descriptions, preparation of
accurate vacancy announcements, authorizing advertising costs and media
(intranet, website, etc.), timelines and lead times, etc.
- Analyze staffing and vacancies data to provide regular status
reports on the staffing of the Bank, departures, recruitment planning
and vacancies together with actionable recommendations to address
staffing issues and provide projections/ scenario plans for the year.
- Participate in the development of the staffing plans, together
with the respective Human Resources Business Partners and the
Programming and Budget department and departmental Budget Coordinators;
maintain and control the approved positions of the Bank and approve the
launch of recruitment based on budgeted positions.
- Provide Human Resources Business Partners with the guidelines,
templates and support needed in the process of developing the staffing
plans for their respective Complex / Department.
- Assess and review adequacy of Human Resources policy initiatives against medium and long term staffing objectives.
- Advise and provide consultancy services to organisational structures on staffing trends and associated measures.
- Review the staffing requests submitted by the Departments,
analyse them taking into consideration inputs from Human Resources
Business Partners and Budget Coordinators and advise the Human Resources
Director on the appropriate response.
- Work with the classification of positions unit to ensure that
all changes to the staffing structure are duly documented and undergo
job evaluation/ classification.
- Develop, create and revise comparative reports on staffing
evolution through time; including reports on staff geographical
distribution and individual country shares.
- Plan work programs and relevant budgets, following up on
recruitment budget expenses to ensure that commitments do not exceed
allocated amount and calculating and justifying a revised cost estimates
for incremental funding, if necessary.
- Conduct special projects as assigned by extracting, developing,
analysing and revising historical and/or statistical data on staffing or
recruitment and staff turnovers and writing replies in response to
inquiries or requests from management and Senior Management.
- Supervise junior staff and ensure effective delivery of their
work programs specifically relating to talent acquisition, workforce
planning, job evaluation & classification and assessment centre
management.
- Responsible for monitoring the Bank Position Management
Subsystem by investigating anticipated vacancies, maintaining a vacancy
roster, analysing staffing statistics and reconciling assigned and
vacant positions with authorized budgeted staffing level in each
organizational unit.
- In liaison with the Leadership and Employee Development officer
and the Talent Management and Mobility officer, support the Bank’s
talent reviews and succession planning, analyze and report skills gaps,
staffing/recruitment plans, and on projected staff movements.
- Provide reviews, analyses and associated recommendations in
respect of recruitment activities, ensuring adequacy of future staffing
skills and numbers.
- Draft reports on staffing/ recruitment activities or status and
staffing situations based on analysed data; providing management reports
as may be required.
- Where necessary, identify vendors, consultant firms or
individual consultants for expertise to support work programs, or bring
in the thought leadership required for successful deliver. Effectively
manage vendor relationships, budgets and evaluation of services
provided.
Selection Criteria
Including desirable skills, knowledge and experience
- Hold at least a Master's degree or its equivalent in Human
Resources Management, Organisational Development, Social Sciences,
Business Administration, Public Sector Management or related
disciplines.
- Additional professional qualification/certification in Human Resources Management, Talent Sourcing/Management is advantageous.
- Have a minimum of five (5) years of relevant experience in Human
Resources, especially in Staff Planning, Resourcing, and other related
Human Resources field.
- Experience in designing and delivering strategic and operational policies and programs for talent acquisition.
- Good planning and organisation skills; Data analytics and reporting skills; People management skills.
- Ability to work independently with little supervision as well as
part of a diverse team building professional relationships with diverse
stakeholders at all organisational levels.
- Previous supervisory/management experience is an added advantage.
- Communication.
- Problem solving.
- Client orientation.
- Team working and relations.
- Ability to communicate effectively (written and oral) in French
or English, preferably with a good working knowledge of the other
language.
- Competence in the use of standard Microsoft Office Suite applications; preferably experience of SAP HR.
Job Title: Senior Gender Officer - Innovation
Reference: ADB/17/205
Location: Côte d’Ivoire
Grade: PL4
Position N°: 50093665
The Complex
- The Vice Presidency for 'Agriculture, Human, and Social
Development' is a Sector Complex focusing on the Bank's Ten Year
Strategy High 5s priority of "Feed Africa" and "Improve Quality of Life
for the People of Africa".
- The complex objectives are:
- To develop, policy and strategy;
- Provide deep sector expertise to the Regions by gathering
pools of experienced individuals who can be consulted to provide sector
expertise on complex transactions;
- Develop new financing instruments;
- The VP will act as the spokesperson to represent the Bank
with external stakeholders on aspects of "Feed Africa" and Improve
Quality of Life for the People of Africa".
The Hiring Department/Division
- The role of the Gender, Women and Civil Society Department is
to operationalize the TYS H5 priority of, "Improve Quality of Life for
the People of Africa" with focus on Gender, Women and Civil Society.
- The Gender, Women and Civil Society Department is designed to
improve coherence and coordination across complexes on gender and Civil
Society Organization issues.
- The department will ensure strategic priorities are reflected
in resources allocation, enhanced monitoring and management of
performance, and strengthening the focus on results.
The Position
- The Senior Gender Officer - Innovation will work directly with
the Gender, Women and Civil Society Directorate, to support the
effective operationalization of gender mainstreaming within:
- The Bank's Ten Year Strategy 2013-2022;
- The High-5 priorities areas; (Light up Africa, Feed Africa,
Industrialize Africa, Integrate Africa and Improve quality of life for
the people of Africa);
- The Gender Strategy (2014-2018); (iv) the Private Sector
Development Strategy (2013-2017) and the Jobs for Youth Strategy
(2016-2025).
- The African Development Bank is supporting innovative
approaches to promote women's economic empowerment, creating
opportunities to participate in the various segments of the economy,
from entrepreneurs to employees to Board rooms.
Duties and Responsibilities
The Senior Gender Officer - Innovation, under the supervision of
the Division Manager Gender And Women Empowerment, performs the
following:
- Strengthen the Bank’s approach towards supporting creative
industries to increase women's economic opportunities, focusing on the
textile and clothing industry and other high-growth sectors;
- Manage online platforms that the Bank is starting to support
the development of creative industries, inter alia, by creating
networks and developing the skills of entrepreneurs;
- Increase the visibility of the Bank’s work and its progress in implementing the Gender Strategy in line with the High-5 agenda;
- Support the identification and development of a pipeline of
bankable propositions to support the delivery of the Gender, Women and
Civil Society Directorate’s innovation priorities;
- Responsible for the strategic overview for creative industries
and establishing partnerships to drive forward the development,
capacity building and growth of the creative industries, a role that
requires strategic vision, an understanding of technology and
Information and Communication Technologies as a driver;
- Raise internal and external awareness about the role of creative industries, develop networks and mobilize resources;
- Undertake research on related donor initiatives and inclusive business activities by the private sector;
- Prepare various written outputs, e.g. relevant project
management related documents and reports, draft background papers,
analysis, sections of reports and studies, issue debriefings, inputs to
presentations, publications, etc.
- Perform all other activities assigned by the supervisor and top managers;
Selection Criteria
Including Desirable Skills,Knowledge and Experience:
- Hold at least a Master's Degree or its equivalent in Gender
Studies, International Development, Finance Development, Economics or
closely related disciplines. Relevant qualification in development
project management and project finance is a plus.
- Have a minimum of five (5) years of professional experience on
gender issues in the development space and experience in project
management.
- Demonstrated experience in working with innovative approaches in the creative industries in an African context;
- Demonstrated experience in Information and Communication
Technologies project coordination and management within multilateral
development banks;
- Demonstrate knowledge of the role of the private sector, entrepreneurship and of women in business in development;
- Demonstrate understanding of regional, social and economic
issues, analysis and policy formulation; knowledge of the practices of
major bilateral and multilateral partner development agencies in
African countries is an added advantage.
- Demonstrated strong communication and organization skills,
dealing with various stakeholders with different backgrounds and
capacity to perform in complex situations.
- Ability to build effective working relationships in a diverse multicultural environment;
- Communicate and write effectively in French or English, with a good working knowledge of the other language.
- Competence in the use of standard Microsoft Office applications
(Word, Excel, Access, PowerPoint); knowledge of SAP is desirable.
Job Title: Principal Evaluation & Policy Officer
Reference: ADB/17/209
Location: Côte d’Ivoire
Grade: PL-4
Position N°: 50078447
The Complex
- The President plans, supervises and manages the business of the
Bank Group. Under the direction of the Boards of Directors, the
President conducts the business of the Bank and the African Development
Fund and manages operations and activities in accordance with the
Agreements establishing the African Development Bank and the African
Development Found.
- The President supervises several Departments and Divisions
including Office of the President; Independent Development Evaluation
Department; Office of Integrity and Anti-Corruption ; Compliance Review
and Mediation Department; Secretariat to the Sanctions Appeals Board;
Administrative Tribunal; Office of the Auditor General; Group Risk
Management Function Directorate; General Counsel and Legal Services
Department; Communication and External Relations Department; Ethics
Office and Office of the Secretary General & General Secretariat.
The Hiring Department/Division
- The Office of Integrity and Anti-Corruption plays an integral
role in achieving this mandate by protecting the Bank’s corporate image
and reputation, and improving the continent's investment climate through
the deterrence, prevention and reduction of fraud, corruption, staff
misconduct and other harmful practices within the Bank Group.
- The Investigation Division, has the overriding mandate to
undertake unhindered investigations into allegations of corruption,
fraud and other malpractices in Bank Group Financed Operations and
conduct investigations into allegations of misconduct involving staff
members of the Bank.
The Position
- The Principal Evaluation & Policy Officer will provide
general legal assistance and quality assurance to the office of
integrity and anti-corruption team, and in particular during
investigations, sanctions processes including settlement negotiations
and at Sanctions Board hearings.
- The job holder also conducts due diligence and provides
assistance to the office of integrity and anti-corruption team and
relevant units on due diligence matters.
- Under compliance monitoring, the incumbent’s objective is to
provide assistance in the review of compliance matters and liaise with
PGCL in ensuring legal compliance in public and private sector
operations.
Duties and Responsibilities
Under the supervision and guidance of the Director, the Principal Evaluation and Policy Officer will:
- Draft & Review Findings of Sanctionable Practices (FoSP)
& related documents for sanctions proceedings, as well as Replies,
Applications and Submissions on behalf of the office of integrity and
anti-corruption team and represent the office of integrity and
anti-corruption team in sanctions proceedings and in hearings before the
Sanctions Board
- Review Final Investigative Reports, Referral and Redacted
Reports for evidentiary sufficiency and legal compliance prior to
Director’s signing off
- Assist Director with the office of integrity and anti-corruption
team’s in dialogue with the Bank's General Counsel/Legal Department and
other internal and external partners, including the Bank’s recourse
mechanisms
- Assist in advising Investigators on investigative plans and
instruments, the generation of evidence required for sanctions
proceedings and other legal matters related to investigative activity as
required
- Participate in the preparation and representation of the office
of integrity and anti-corruption team at Sanctions Board hearings as a
member of a team
- Work with the Investigations Division and other units within the
Bank such as PGCL, Ombudsperson and Ethics to resolve policy issues
that arise in relation to the Bank's investigative and sanctions
processes
- Support the office of integrity and anti-corruption team
management with regards to the achievement of the office of integrity
and anti-corruption team 's overall work program, as required
- Conduct legal research and analysis, as required
- Review Investigative Reports to ensure that findings and
recommendations are supported by the available evidence to advise the
Director prior to submission to the Sanctions Commissioner
- Ensure that cases move efficiently and in a timely manner from
investigations to the sanctions stage and staff disciplinary stage as
appropriate
- Participate in the fostering of an understanding of the office
of integrity and anti-corruption team 's work with the Bank Group staff
and with relevant external partners (e.g., government officials, NGO
officials, and private sector representatives)
- Under the guidance of the office of integrity and
anti-corruption team Management contribute to and participate in the
negotiation of settlements with subject of the office of integrity and
anti-corruption team investigations
- Under the guidance of the office of integrity and
anti-corruption team Management, advise the office of integrity and
anti-corruption team Investigators on Sanctions Board decisions and
precedent, the standard and production of evidence to be used in
Sanctions Proceedings
- Advise the office of integrity and anti-corruption team
Investigators on the liaison with member country governments,
judiciaries, law enforcement agencies and other external partners during
investigations
- Contribute to the development and implementation of pro-active strategies which prevent fraud and corruption in the Bank Group
- Provide advice to the office of integrity and anti-corruption
team management and staff on legal and policy matters related to
investigations and sanctions proceedings
- Develop and maintain a knowledge management database and an
information sharing network for best practices and lessons learned in
integrity, prevention, detection and investigations of misconduct
- Provide expert advice to management and field offices on
significant integrity concerns and assess whether the potential risk is
acceptable to the Bank Group, in accordance with the Bank Group's
procedures and guidelines
- Assist PIAC.1 in design tests to help disclose the existence of
fraud, corruption or abuse in consultation with the Investigations
Division.
- Provide policy support in the review and development of the
department's (the office of integrity and anti-corruption team) internal
procedures and manuals, including management of sanctions and
cross-debarment issues, maintenance of the office of integrity and
anti-corruption team database of sanctioned and cross-debarred entities
- In consultation with the Investigations Division, assess
compliance with conditions for non-debarment and release from debarment
in line with imposed sanctions
- Provide support for maintenance of the office of integrity and
anti-corruption team 's record management system and in sanctions and
cross-debarment activities; also, in consultation with the
Investigations Division, prepare key performance indicators, work plans,
progress reports, and the Department's annual reports
- Monitor and report regularly to the Director on planned
activities and programs developed for prevention work, as well as
performance of any other tasks as instructed by the Director in
consultation with the Investigations Division.
- Review transactions or investigations to ensure that operations
financed by the Bank Group comply with Bank Group policies and
applicable international conventions
Selection Criteria
Including Desirable Skills, Knowledge and Experience:
- Hold at least a Master's Degree or equivalent in Law, Criminal
Justice, Criminology or related discipline and admission to the Bar (or
equivalent) in at least one jurisdiction.
- A minimum Six (6) years of relevant extensive and progressive
experience in prosecution or litigation of complex national and/or
international corruption/collusion and/or related white collar crime,
fraud or workplace investigation, in a multi-lateral development
financial institution or relevant international company or organization.
- A professional Qualification in Fraud Examination would be an added advantage
- Integrity, good judgment, fairness and discretion in dealing with staff and external parties
- Extensive and progressive experience including in a
multi-lateral development financial institution or relevant development
organization, and demonstrated leadership, management and supervisory
skills
- Substantial professional experience in investigative work,
preferably investigations relating to fraud and corruption in public or
private sector, including criminal prosecution or defense work,
insurance or procurement fraud or corruption; tracing stolen assets and
professional misconduct in a corporate or governmental setting
- Reliable, broad and current understanding of the modus operandi
of corrupt entities (i.e. large, medium and small companies,
consultants, etc) in a development or similar context and/or
procurement, investment and development aid related to fraud,
corruption, collusion, coercion and obstructive practices in the African
Development Bank's Group sphere of operations
- Demonstrated understanding of the fundamentals of different legal systems (e.g. common law/civil law)
- Ability to conduct comprehensive research on a range of issues, including those of a unique and complex nature
- Ability to translate theoretical concepts into practical applications and solutions to legal issues and policies
- Strong and proven ability to clearly communicate, write, present
reports; strong organizational and analytical ability and ability to
work independently and manage challenges
- Excellent interpersonal skills, including the ability to work
effectively in a team/task force as a participant or team leader and
with senior officials internally and externally
- Strong organizational and analytical ability with attention to detail
- Ability to work independently and manage challenges
- Ability to communicate effectively (written and oral) in English
or French, preferably with a working knowledge of the other language
- Competence in the use of the Bank standard software applications (Word, Excel. Power point)
Job Title: Chief Investigation Officer
Reference: ADB/17/210
Location: Côte d’Ivoire
Grade: PL3
Position N°: 50065676
The Complex
- The President plans, supervises and manages the business of the Bank Group.
- Under the direction of the Boards of Directors, the President
conducts the business of the Bank and the African Development Fund and
manages operations and activities in accordance with the Agreements
establishing the ADB and the ADF.
- The President supervises several Departments and Divisions
including Office of the President; Independent Development Evaluation
Department; Integrity and Anti-Corruption Department; Compliance Review
and Mediation Department; Secretariat to the Sanctions Appeals Board;
Administrative Tribunal; Office of the Auditor General; Group Risk
Management Function Directorate; General Counsel and Legal Services
Department; Communication and External Relations Department; Ethics
Office and Office of the Secretary General & General Secretariat.
The Hiring Department
- The office of Integrity and Anti-Corruption plays an integral
role in achieving this mandate by protecting the Bank’s corporate image
and reputation, and improving the continent's investment climate through
the deterrence, prevention and reduction of fraud, corruption, staff
misconduct and other harmful practices within the Bank Group.
- The Investigations Division, has the overriding mandate to
undertake unhindered investigations into allegations of corruption,
fraud and other malpractices in Bank Group Financed Operations and
conduct investigations into allegations of misconduct involving staff
members of the Bank.
The Position
- The Chief Investigation Officer will be responsible for ensuring
that unhindered investigations are conducted into allegations related
to fraud, corruption, and misconduct involving Bank Group Staff, with
regard to Bank financed operations, administrative budgets and misuse of
Bank resources. The outcomes of these investigations are transmitted
either to the Sanctions Commissioner under the Bank’s Sanctions
Procedures or to the President and administered under the Bank's
disciplinary framework.
Duties and Responsibilities
Under the supervision and guidance of the Division Manager, the Chief Investigation Officer will:
- Conduct and otherwise assist in sensitive preliminary inquiries
into allegations of fraud, corruption or staff misconduct as the needs
of the Division require
- Review and analyze allegations and whistleblowing information to
determine relevancy and reliability, conduct sensitive interviews and
other investigative research activities
- Analysis and prioritization of new allegations and whistle-blower information
- Assist in controlling, tracking, and analyzing allegations, investigations and findings
- Conduct data-mining and analysis of Bank Group’s database and systems that may lead to investigations
- Undertake and manage investigations and deliver highest quality related investigative work product
- Lead or participate in the conduct of sensitive and complex interviews and investigations
- Make decisions that are ethically based, transparent and take into account due process
- Establish appropriate deadlines and processes for ensuring work products of the highest standards
- Maintain case files electronically in the Case Management System (CMS) and in hard copy
- Ensure compliance with chain of custody procedures, maintaining case records, testimony and evidence
- Provide leadership to staff in a group investigation and assist
in evaluating work-load as well as take responsibility for the outcomes
of the team’s investigations
- Prepare Investigation Reports relating to investigative
findings, discuss and defend the findings, conclusions and
recommendations
- On request or in the absence of the Manager while acting as
officer-in-charge, review and edit outputs of investigators and quality
control the substance and presentation of investigative findings
- Prepare Management Implication Reports resulting from internal
control weaknesses giving rise to the occurrence of an investigative
event; Prepare Referral Reports and Communications to national
governments
- Provide statistical analyses of both on-going and completed investigations
- Participate in the preparation and representation of the Office of integrity and anti-corruption at the Sanctions Board hearings
- Communicate the outcomes and lessons learned from staff
misconduct investigations and investigations into Bank financed
operations
Selection Criteria
Including desirable skills, knowledge and experience:
- Hold at least a Master's Degree or equivalent in Law,
Criminology, and Criminal Justice, Audit, Forensic Accounting or related
field.
- Minimum of 7 years of substantial professional experience in
investigative work, preferably investigations relating to fraud and
corruption in public or private sector, including criminal prosecution
or defence work, insurance or procurement fraud or corruption; tracing
stolen assets and professional misconduct in a corporate or governmental
setting.
- Experience in financial integrity investigations and fraud
investigation or law enforcement is an advantage. A professional
Qualification in Fraud Examination would be an added advantage.
- Understanding of the modus operandi of corrupt entities (i.e.
large, medium and small companies, consultants, etc.) in a development
or similar context and/or procurement, investment and development aid
related to fraud, corruption, collusion, coercion and obstructive
practices in the African Development Bank’s Group’s sphere of operations
- Understanding of unethical behaviours or professional
misconduct, including extensive knowledge of Business Ethics and
Compliance in a multinational company or organization
- Strong and proven ability to communicate, write, present and
clearly defend findings and recommendations of investigations and strong
organizational and analytical ability with attention to detail and
ability to work independently and manage challenges
- Good understanding of employment regulations
- Strong organizational and analytical ability with attention to detail
- Ability to work independently and manage challenges.
- Integrity, strong interpersonal skills, and ability to provide team leadership and to develop trust and demonstrate fairness
- Ability to communicate effectively (written and oral) in English
or French, preferably with a working knowledge of the other language.
- Competence in the use of the Bank standard software applications (Word, Excel. Power point).
Job Title: Senior Resource Mobilization and Partnership Officer
Reference: ADB/17/174
Location: Côte d’Ivoire
Grade: PL-5
Position N°: 50001279
The Complex
- The Vice Presidency for Finance oversees the financial
management of the Bank Group. This encompasses the Bank Group’s treasury
activities including borrowings from the capital markets and investment
activities; controllership functions including financial reporting and
loan administration; strategic resource mobilization and the
strengthening of the non-statutory financial resources and instruments;
the overall asset/liability management for the Bank Group.
The Hiring Department / Division
- The Resource Mobilization and Partnerships Department is
responsible for the strategic resource mobilization and the leveraging
of the financial resources and instruments of the Bank Group. The
department’s role is to increase the pool and types of funding available
to the Bank Group’s Regional Member Countries, particularly for
transformative projects in line with the Bank’s Ten-year strategy.
- The Sovereign Division is responsible for resource mobilization
initiatives and partnerships with sovereign entities. It is mandated to
mobilize, allocate and monitor resources for the Bank Group’s statutory
capital including the African Development Fund and ensuring compliance
with the African Development Fund rules and the commitments taken upon
the replenishment negotiations. It leads, coordinates and supports the
implementation of Highly Indebted Poor Country and Multilateral Debt
Relief Initiative(s).
- The Sovereign Division coordinates the Country Policy and
Institutional Assessment and is responsible for the process of
allocating African Development Fund resources among beneficiary
countries, and monitors their use in accordance with various African
Development Fund policies and guidelines.
- The Division is also responsible for the required periodic reporting on the use of those Funds.
- The Sovereign Division also leads the partnership with sovereign
entities such as bilateral aid agencies and manages most bilateral
trust funds of legacy partners.
The Position
- The Senior Resource Mobilization & Partnerships Officer
plays a central role in resource mobilization from sovereign partners,
in partnership engagement and management, and in monitoring, evaluation
and reporting.
- Under the supervision of the Division Manager, the Resource
Mobilization & Partnership Officer will also provide advice and
support to internal and external clients on a range of resource
mobilization and partnership issues including but not limited to: the
African Development Fund, bilateral trust funds, special initiatives and
any other innovative partnership mechanisms involving the Bank Group’s
traditional sovereign partners.
Duties and Responsibilities
The Resource Mobilization Officer will;
- Task manage specific resource mobilization efforts through
statutory and/or non-statutory replenishments, co-financing, fundraising
for trust funds, special initiatives and any other innovative
partnership mechanisms with the Bank Group’s traditional, sovereign
partners;
- Oversee the administration, monitoring of these funds as well as
their disbursement, so as to ensure organizational compliance with
Donors’ financial and programmatic reporting requirements by promoting
the effective and efficient use of mobilized Donor resources;
- Conduct consistent monitoring and evaluation activities of
Donor-funded activities and preparing progress / financial reports to
the respective Donors;
- Provide internal stakeholders with technical advice and
information on development partner funding priorities to strengthen
opportunities for target fundraising and facilitate the coordination and
collaboration between Bank Group business units;
- Contribute to key processes during the African Development Fund
cycle, including replenishment, resource allocation, monitoring,
reporting, and also, updating and or developing of related procedures
and operational guidelines;
- Assist in the organization of regular internal and external
outreach events for the benefit of staff and other stakeholders to
explain the activities of the different funds and key drivers of the
allocation system;
- Participate in and contribute to key partnerships meetings,
(including those with other Multilateral Development Banks and other
international organizations, philanthropic organizations) to seek for
new resource mobilization and partnership opportunities for the Bank
Group;
- Contribute to effective collaboration with other departments and complexes;
- Contribute to the conceptualization, elaboration and
presentation of Bank Group resource mobilization and negotiation
documents; elaborate policy and strategy papers relevant to resource
mobilization and/or negotiation process;
- Contribute to the development of strategic options for
positioning the Bank Group in the global aid architecture, mobilizing
and deploying its resources, by contributing to the planning,
conceptualization, elaboration and presentation of the Bank Group key
resource mobilization and negotiation documents;
- Assist in elaborating Division’s objectives, work programs and
their execution while ensuring that deadlines are met and that outputs
meet the highest technical standard.
Selection Criteria
Including desirable skills, knowledge and experience:
- Hold at least a Master's degree or its equivalent in either the
social sciences (economics, politics, sociology, etc.), finance, public
policy, international affairs, law and/or other relevant fields from
recognized institutions and with stellar academic records.
- Have a minimum of five (5) years of relevant experience at
national and international level, of which at least two to three (2-3)
must be related to resource mobilization and/or partnerships across
public, private and/or non-profit sectors along with established
operational track record in achieving results.
- Demonstrable knowledge of international development financing
and the global funding architecture, particularly as related to the
Addis Ababa Conference on Financing for Development.
- Knowledge of the African Development Bank’s various financial
instruments, policies as well as of its resource mobilization and
on-lending activities is an added advantage
- Demonstrable record of operational effectiveness, client orientation, problem solving, communication and teamwork.
- Excellent spoken and written English or French with preferably working knowledge of the other.
- Ability to demonstrate cultural, gender, religion, race, nationality and age sensitivity and adaptability
- Competence in the use of computers and office software packages
(MS Word, Excel, etc) and advance knowledge of spreadsheet and database
packages, experience in handling of web-based management systems.
Job Title: Principal Information and Communication Technologies (ICT) Officer
Reference: ADB/17/166
Location: Côte d’Ivoire
Grade: PL4
Position N°: 50093741
The Complex
- The Vice Presidency for 'Agriculture, Human, and Social
Development' is a Sector Complex focusing on the Bank's Ten Year
Strategy High 5s priority of "Feed Africa" and "Improve Quality of Life
for the People of Africa".
- The complex objectives are (i) to develop, policy and strategy;
(ii) provide deep sector expertise to the Regions by gathering pool of
experienced individuals who can be consulted to provide sector expertise
on complex transactions; (iii) develop new financing instruments; (iv)
the VP will act as the spokesperson to represent the Bank with external
stakeholders on aspects of “Feed Africa” and Improve Quality of Life for
the People of Africa”.
The Hiring Department / Division
The Agriculture Finance and Rural Development Department works closely
with the Agriculture and Agro-Industry Department and the Regional
Directorates to provide support for the delivery of Feed Africa:
Strategy for Agricultural Transformation in Africa, 2016-2025.
The core mandate of Agriculture Finance and Rural Development Department
is to develop the strategy of the Bank related to agricultural and
rural finance and rural development, represent the Bank with external
stakeholders, provide sector expertise to the regions by gathering
experts who can be consulted by operations and closing the financing gap
for private sector-led development of agricultural value chains.
The Department is to mobilize and deploy the required expertise; and,
provide support the design and implementation of agricultural finance
and rural development operations for key commodity value chains. The
department is structured into two Divisions: (i) Agriculture and Rural
Finance Division; and (ii) Rural Infrastructure Development Division.
The Rural Infrastructure Development Division has the following deliverables:
- High-quality and Innovative Instruments for Rural Infrastructure Integrated into Projects
- Practical Implementation Arrangements with Key Implementing Partners
- Knowledge Management of Rural Infrastructure Best Practices
- Enabling Environment and Alliances with Key Stakeholders
- Monitoring of Performance and Recommendations for Corrective Actions
The Position
The main purposes of the Principal Information and Communication
Technologies Officer in the Rural Infrastructure Development Division
are:
- Support to an enabling environment for rural development for
agricultural transformation, focused on development and upgrading for 18
key priority value chains articulated in the Feed Africa Strategy in
targeted Agro Ecological Zones
- Provide support and expertise to regional directorates on soft
infrastructure through new information and communication technologies
increasing the participation of rural youth, women and smallholder
farmers in the 18 priority commodity value chains in targeted Agro
Ecological Zones;
- Ensure adoption of social and environmental safeguards for rural infrastructure.
- Monitor and report on the implementation of the rural
infrastructure instruments and their contribution to Feed Africa and
action plan.
Duties and Responsibilities
The Principal Information and Communication Technologies Officer, under
the oversight of the Division Manager Rural Infrastructure Development
performs the following:
1.) The technical oversight:
- Implement the Action Plan for Rural Infrastructure Development
for 2017 and the next 3 years, which includes innovative new products
that take into consideration smallholder farmers and Micro Small and
Medium Enterprises, women and youth, and that facilitate sustainable and
integrated value chain development;
- Provide technical support and oversight to the Regional
Directorates and country teams for soft infrastructure through new
information and communication technologies increasing the participation
of rural youth, women and smallholder farmers in the 18 priority
commodity value chains in targeted Agro Ecological Zones;
- Provide technical support and oversight to the conceptualization
and guide the implementation of Rural Information and Communication
Technologies Infrastructure for Agropoles and Agro-industrialization and
other value chain development projects;
- Support Regional Member Countries and Task Managers in the
identification, preparation and appraisal of Rural Information and
Communication Technologies Infrastructure for country operations;
- Enhance project implementation quality, timeliness and integrity
through developing and implementing controls that minimize slippages;
- Develop and implementing performance monitoring and evaluation
systems and reporting activities (including KPIs - Key Performance
Indicators- ) to enable transparent assessment of rural market
infrastructure outcomes and impacts, both for internal and external
circulation;
- Establish synergies between the Rural Information and
Communication Technologies Infrastructure and the Bank’s other flagship
programs for Agricultural Transformation in Africa: Agropoles and
Agro-Industrial Zones;
- Maintain regular communication channels with stakeholders on
progress and achievement of agriculture value chain financing operations
as well as emerging constraints and opportunities;
- Establish and maintain strategic collaboration with relevant
partners in the area Rural Information and Communication Technologies
Infrastructure for the sector;
- Define and monitor a set of impact indicators particularly around development impact and job creation for women and youth;
- Formulate alliance strategy with actors along value chains with a
particular focus on public private partnerships (at the country and
continent level) to engage stakeholders in alignment of sustainable
socio-economic development goals;
- Agree upon follow up arrangements for project designs and
technical assistance for implementation upon consultation with concerned
the bank’s country offices;
- Supervise annual work plan budget preparation and follow its
execution, and advise senior management on the budgetary and financial
impacts of the division’s operations;
- Review all reports and papers prepared by the staff of the Division and give appropriate guidance;
2.) Leadership:
- Manage the efficient use of the financial and human resources.
On the technical front the work requires analytical and strategic
skills, as well as personal knowledge and practical experience in the
main areas of Bank intervention.
- Ensure high-quality output within available resources, by making
the best use of its human, financial and technological assets, and by
monitoring and enforcing efficiency targets;
- Supervise complex project identification, preparation and appraisal for Bank Group financing and verify quality of the projects;
3.) Staff engagement:
- Serve as a role model, leading by example, builds alignment and
commitment. Is courageous in challenging others to move the Bank
forward;
- Promote collaboration and facilitate teamwork across teams and across organizational units;
- Maintain a high standard of professional integrity, treat individuals fairly and respectively and be sensitive to the diversity.
4.) Corporate communication:
- Ensure effective communication between the Management and staff
of the Bank, the authorities of member countries, officials from other
organizations;
- Monitor best practice in the field and, as appropriate, liaise with counterparts in other organization
- Performs other duties assigned by the supervisor.
Selection Criteria
Including desirable skills, knowledge and experience:
- Hold at least a Master's degree or its equivalent in Agriculture, Engineering, Rural Development or closely related disciplines.
- Have a minimum of least six (6) years relevant professional experience in the area of Public Private Partnerships;
- Strong Information and Communication Technologies experience
- Sound Experience with International Development Financing
Institutions in developing countries including a satisfactory knowledge
of their operational policies and procedures;
- Proven leadership in matters relating to rural development such
as policy dialogue, technical review of reports and consultation with
other financiers, among others.
- Significant experience in the provision of specialist technical
advice, support and assistance within an information technology
environment
- Knowledge of Africa and the rural development needs, opportunities, development challenges and possible solutions;
- Demonstrated experience in undertaking complex Information and
Communication Technologies projects and providing Information and
Communication Technologies solution design services that align with
organisational requirements
- Ability to identify and create meaningful linkages across sectors to drive development impact at a country and regional level.
- Ability to lead and guide staff team from different backgrounds
and in a multi-cultural environment and to build effective working
relations with and among staff of the Division;
- Communicate and write effectively in French or English, with a good working knowledge of the other language.
- Competence in the use of standard Microsoft Office applications
(Word, Excel, Access, PowerPoint); knowledge of SAP is desirable.
Job Title: Principal Investigation and Litigation Officer
Reference: ADB/17/222
Location: West Africa
Grade: PL4
Position N°: 50071199
The Complex
- The President plans, supervises and manages the business of the Bank Group.
- Under the direction of the Boards of Directors, the President
conducts the business of the Bank and the African Development Fund and
manages operations and activities in accordance with the Agreements
establishing the African Development Bank and the African Development
Fund.
- The President supervises several Departments and Divisions
including Office of the President; Independent Development Evaluation
Department; Office of Integrity and Anti-Corruption; Compliance Review
and Mediation Department; Secretariat to the Sanctions Appeals Board;
Administrative Tribunal; Office of the Auditor General; Group Risk
Management Function Directorate; General Counsel and Legal Services
Department; Communication and External Relations Department; Ethics
Office and Office of the Secretary General & General Secretariat.
The Hiring Department/Division
- The Office of Integrity and Anti-Corruption plays an integral
role in achieving this mandate by protecting the Bank’s corporate image
and reputation, and improving the continent's investment climate through
the deterrence, prevention and reduction of fraud, corruption, staff
misconduct and other harmful practices within the Bank Group.
- The Investigation Division has the overriding mandate to
undertake unhindered investigations into allegations of corruption,
fraud and other malpractices in Bank Group Financed Operations and
conduct investigations into allegations of misconduct involving staff
members of the Bank.
The Position
- The Principal Investigation and Litigation Officer will be
responsible for ensuring that unhindered investigations are conducted
into allegations of fraud, corruption, other sanctionable practices, and
misconduct involving Bank Group Staff, with regard to Bank financed
operations, administrative budgets and misuse of Bank resources.
- The overall objective of Principal Investigation and Litigation
Officer is to conduct comprehensive investigations into allegations of
fraud, corruption and other malpractices in Bank Group-financed
Operations.
- The outcomes of these investigations are transmitted under
mechanisms elaborated under the Bank's Sanctions process, Human
Resources and Senior Management.
Duties and Responsibilities
Under the supervision and guidance of the Division Manager, the Principal Investigation and Litigation Officer will:
- Undertake and/or lead investigations into allegations of
corruption and fraud concerning Bank wide activities and operations
within and outside the Bank.
- Plan investigations and determining investigation objectives,
scope, criteria, methodology to be used as well as staff and budget
resources required to accomplish the assignment.
- Receive, screen and investigate allegations or whistle-blowing
on Fraud, Corruption and malpractices or suspicions thereof, in the Bank
and in activities financed by the Bank, assigned by the Division
Manager Investigation.
- Conduct field work, controlling evidence and data collection and
reviewing documents and information gathered in the course of an
investigation to ensure that investigation objectives are achieved; that
evidence is protected and adequately support the findings, conclusions
and recommendations of the investigation.
- Contribute to the processing of allegations of fraud and
corruption and providing regular tracking to the Division Manager
Investigation.
- Prepare and edit required written outputs of the highest quality with logical and clear presentations of investigative findings.
- Assist the Division Manager Integrity and Prevention in conducting fraud risk assessment and prevention efforts in the Bank.
- Review the results of preliminary inquiry to determine
availability of sufficient evidence of wrongful conduct or irregularity
to warrant comprehensive investigation.
- Conduct specially sensitive and complex interviews and investigations.
- Monitor the implementation of investigation recommendations to
prevent reoccurrence of such irregularities and safeguard the assets and
image of the Bank.
- Prepare Quarterly Activity Reports containing the status of
allegations, preliminary reviews and assignment progress for the
attention of the Division Manager Investigation.
- Contribute to the preparation of the Annual Reports of the Department and other internal and external reporting.
- Operate procedures and mechanisms for ensuring confidentiality
of the hotline facility, protection of the whistle-blowers and anonymous
reporting of fraud and corruption within the Bank and in activities
financed by the Bank in Regional Member Countries.
- Employ surveillance measures deemed necessary and reasonable for the furtherance of investigations.
- Report regularly to the Division Manager Investigation on the allegations received, screened and their investigation status.
- Monitor the implementation of investigation recommendations and report the status to the Division Manager Investigation.
- Recommend debarment and imposition of sanctions against
individuals, firms and companies found to have engaged in corrupt
practices.
Selection Criteria
Including desirable skills, knowledge and experience:
- Hold at least a Masters Degree or equivalent in Law, Criminology, Accountancy, Finance, Forensic Auditing or related field.
- Have a minimum of six (6) years of extensive and progressive
experience in anti-corruption, fraud or workplace investigation
including in a multi-lateral development financial institution or
relevant international company or organization.
- Professional Qualifications in Fraud Examination would be an added advantage.
- Integrity, good judgment, fairness and discretion in dealing with staff and external parties.
- Substantial experience in investigative work, preferably
investigations relating to fraud and corruption in public or private
sector, such experience may include criminal prosecutions or defense
work, internal fraud/corruption and/or misconduct investigations in a
corporate or government setting, tracing stolen funds
- Excellent communication and presentation skills, both oral and
written; proven ability to clearly and concisely prepare, present,
discuss and defend issues, findings and recommendations at senior levels
and to produce complex and compelling briefs, reports, papers, etc.
- Excellent interpersonal skills, including the ability to work
effectively in a team/task force as participant or team leader and with
senior officials internally and externally.
- Strong interviewing skills, including ability to create a focus
during discussions and to elicit critical information from uncooperative
witnesses.
- Strong organizational and analytical ability with attention to detail.
- Ability to work independently and manage challenges.
- Ability to communicate effectively (written and oral) in English
or French, preferably with a working knowledge of the other language.
- Competence in the use of the Bank standard software applications (Word, Excel, Power point).
Job Title: Senior Unified Communication Engineer
Reference: ADB/17/219
Location: Côte d’Ivoire
Grade: PL5
Position N°: 50000552
The Complex
- The Vice-Presidency, Human Resources and Corporate Services
Complex ensures the delivery of efficient, people-centered,
client-oriented, corporate services to ensure overall institutional
effectiveness in all aspects of the Bank’s corporate services.
- The Complex leads efforts to ensure the competitiveness of the
Bank as the employer of choice and is responsible for providing
leadership in the formulation and implementation of Bank’s strategies on
people, Information Technology, general services and institutional
procurements, language services, business continuity, and health and
safety strategies.
The Hiring Department / Division
- The Corporate Information Technology Services Department is
mandated by the Bank to deliver the best possible Information Technology
services for Bank staff, and help achieve the results that will get the
Bank closer to accomplishing its development goals.
- The main role of the Network and Telecommunications Division is
to ensure that the network and telecommunication systems of the Bank fit
the needs of the Institution and function in an efficient and cost
effective manner.
The Position
- The Senior Unified Communication Engineer will ensure that
Voice, Video network and communications environment is operational
according to service level requirements.
- The incumbent will partner with Network, systems and security
engineers for delivering of projects and handling operation issues and
challenges.
Duties and Responsibilities
- Under the supervision of the Division Manager Network & Telecom Services, the Senior Unified Communication Engineer will
- Design, builds and implements Unified Communications infrastructure and services.
- Work together with network, system engineers and IT security
teams to design, implement and maintain the unified communications
servers, applications, features, upgrades.
- Perform engineering analysis and provide recommendations to
improve performance, increase efficiency and optimize the unified
communication infrastructure, management, and cost parameters.
- Establish, maintain and improve operational best practices and
standard operating procedures for deployment, support, and management
(monitoring, maintenance, etc.).
- Work with vendors, VoIP providers and telecom carriers to resolve issues and respect the committed Service Level Agreements.
- Develops and maintains documentation for Unified Communication architecture, installation and maintenance procedures.
- Work closely with the network, system engineers and IT Security
teams to meet project goals and to ensure operational efficiency and
reliability for Unified Communication services.
- Troubleshoot, assess, and coordinate equipment and systems repair.
- Provide on-site user support and remote call-centre support for Video Conferencing and Telepresence Operations.
- Configure, upgrade and maintain Polycom MCU, codecs, Media suite, Web suite, DMA, Resource manager and RPAD equipment.
- Configure, upgrade and maintain Skype for Business Front End Servers, Branch Servers and application servers.
- Configure, upgrade and maintain Cisco Voice Gateways and Session
Border Controller in Headquarters, Regional Offices and all field
officers.
- Configure, upgrade and maintain FTP Server for Phones in CentOS in Regional Offices and all field officers.
- Configure, upgrade and maintain GSM Gateways in Headquarters, Regional Offices and all field officers.
- Conduct interoperability configuration and testing between
Polycom and Skype for Business platforms for Voice, Video, content
sharing and Telepresence services.
- Support hosting of streamed sessions from Polycom Media servers and support remote digital recording of video conferences.
- Develop the Business Case, Term of Reference and technical specifications related to the new project.
- Initiate the procurement process for the approved project,
participate to technical evaluation committee and follow up the process.
- Create, update, and resolve trouble tickets as assigned as well as monitoring queue.
- Interface with technology vendors for equipment servicing, updating and training.
- Provides support for the Unified Communication Support team to resolve users’ incidents and problems.
- Maintains usage statistics, issue and repair logs, or other collection/reporting systems.
- Provide training and client support to end users in the operations of voice services and videoconferencing.
Selection Criteria
Including desirable skills, knowledge and experience:
- Hold at least a Master's degree or its equivalent in Computer
Science, telecommunications or similar engineering field related
business fields.
- Have a minimum of five (5) years of relevant experience of
working in Unified Communications project implementation and running
complex IT Service Management operations.
- Proven experience in Polycom Real Presence and Skype for Business project management, implementation and operation.
- Proven experience in configuration and troubleshooting VoIP and
video standards, essentially SIP, SDP, H323, RTP, RTCP, TLS Experience
in designing and implementing IT Services.
- Extensive knowledge and working experience in Cisco / VoIP/
Windows/Linux Server operating system environment, implementation and
support is desirable.
- Working experience in QoS testing and documentation as well as
strong grasp of IT/Telecom concepts and design. Excellent knowledge and
experience of a range of Unified Communication technologies with
particular emphasis on Polycom Real Presence and Skype for Business.
- Extensive working knowledge at Voice and Video standards: SIP, H323, MGW,SBC, ISDN/ PSTN lines configuration and GSM Gateway
- Be able to build and maintain rapport with all users at
different levels of the organisation, across Complexes, Divisions and
Departments.
- Have the ability to work under pressure and hit deadlines.
- Have excellent interpersonal skills coupled with a collaborative style.
- Have ability to work autonomously and proactively.
- Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other.
Job Title: Client Technologies Assistant
Reference: ADB/17/218
Location: Côte d’Ivoire
Grade: GS7
Position N°: 50000561
The Complex
- The Vice-Presidency, Human Resources and Corporate Services
Complex ensures the delivery of efficient, people-centered,
client-oriented, corporate services to ensure overall institutional
effectiveness in all aspects of the Bank’s corporate services.
- The Complex leads efforts to ensure the competitiveness of the
Bank as the employer of choice and is responsible for providing
leadership in the formulation and implementation of Bank’s strategies
on people, IT, general services and institutional procurements,
language services, business continuity, and health and safety
strategies.
The Hiring Department / Division
- The Corporate Information Technology Services Department’s
mission at the Bank is to align the IT delivery strategy along with the
Bank’s business strategy to increase the organizational effectiveness
through efficient use of the Information Systems.
- Under the leadership of the African Development Bank’s
Information Systems Director, the Information Technology Systems
Department is mandated by the Bank to deliver best possible IT services
for Bank Staff, and help achieve the results that gets the Bank closer
to accomplishing its poverty reduction goals in Africa.
The Position
- The overall objective of this job is to provide 1st level IT
support services to all requests and incidents which require onsite
intervention related to desktop applications, office applications,
client devices and general client computing Environment and act as a
focal point for feedback on issues related to client computing
environment with other department’s divisions to ensure efficiency and
effectiveness of working IT tools of business clients
Duties and Responsibilities
Under the supervision and guidance of the Principal Client Technology Officer, the Client Technologies Assistant will:
- Resolve all incidents and service requests escalated by the
executives and from the call Center to focusing primarily on IT support
hardware related incidents, but help with software related incidents
where needed
- Provide onsite hardware and software services to the executives
by prioritizing, categorizing, investigating and diagnosing, resolving
and closing all incidents and service requests related to client
computing environment at the 1st level such as desktop applications,
client devices (laptops, printers, scanners, iPads; etc.) and other
standard software applications in accordance with agreed criteria and
the needs of the organization at head office.
- Take responsibility for all escalated incidents and service
requests when remote utilities and telephonic support options are
insufficient to resolve the incidents and service requests from clients
- Communicate with clients regarding client computing environment
incidents and service requests, and notify them of impending changes
or agreed unavailability of services
- Contribute to the establishment of appropriate knowledge base
content for both technical support staff and end users of the Bank,
specifically with a focus on producing content that will assist First
Level Support in achieving a higher rate of incident resolution.
- Conduct user satisfaction by call back and inform them about the progress of their logged incidents and service requests
- Ensure all work is carried out and documented in accordance
with required standards, methods and procedures and that any applicable
configuration management procedures are adhered to.
- Record the resolutions of incidents appropriately to a knowledge database of client computing environment known errors
- Participate on user acceptance tests and early support services for released Client computing environment (new or upgraded)
- Provide coaching and guidance to clients on best use of client computing environment and recommend further trainings to clients
- Self-awareness of continues learnings and improvements of the latest IT Client Services and devices
- Ensure the incident management processes, service request
fulfilment processes and problem management processes are followed
during the provision of support services on client computing
environment
- As focal point for client computing environment, liaise with
business clients and departments and ensure all services are rendered
to be the business as per service level agreement.
Selection Criteria
Including desirable skills, knowledge and experience:
- Hold at least a Bachelor Degree in Computer Information
Systems, Management Information Systems, Computer Science, Computer
Engineering, or a closely related field.
- Professional Certifications in IT such as ITIL Foundation(v3);
Certification on Microsoft Windows install, configure and
troubleshooting (Microsoft Certified Professional) would be an
advantage
- Have a minimum of five (5) of progressive relevant experience in IT Support in a major institution
- Working experience in a similar financial multilateral institution would be an advantage
- Experience in support & troubleshooting Windows, Mac OS
platforms including mobile devices running apple IOS and Android
devices.
- Experience in Helpdesk or Client facing technology position(s).
- Full end to end understanding of ITSM processes, development,
quality and production environments in customer support related
competencies such as ITSM tool.
- Ability to work without daily guidance.
- Working knowledge in Microsoft Windows 8.1, Apple Macintosh, Apple and Android Operating experience and troubleshooting.
- Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other.
- Competence in the use of standard Microsoft Office Suite applications; knowledge of SAP is an added advantage.
Job Title: Administrative and Finance Officer, Medical and Occupational Health Services
Reference: ADB/17/225
Location: Côte d’Ivoire
Grade: PL3
Position N°: 50066828
The Complex
- The Vice-Presidency, Human Resources and Corporate Services
Complex ensures the delivery of efficient, people-centered,
client-oriented, corporate services to ensure overall institutional
effectiveness in all aspects of the Bank’s corporate services.
- The complex leads efforts to ensure the competitiveness of the
Bank as the employer of choice and is responsible for providing
leadership in the formulation and implementation of Bank’s strategies on
people, IT, general services and institutional procurements, language
services, business continuity, and health and safety strategies.
The Hiring Department/Division
- The overall objective of the Medical And Occupational Health
Services Unit is to make the Bank an employer of choice by providing
staff members with the most conducive and healthy working environment.
Its mission is to drive the transformation of the Medical and
Occupational Health Services offered by the Bank and enhancing health
promotion, prevention strategies and comprehensive interventions in an
effort to protect, preserve and promote the health and well-being of all
Staff members - healthy lifestyles for all.
- Specifically, the Unit seeks to ensure proper application of the
Bank’s policies, instructions and procedures on matters of staff health
and well-being; formulate health and welfare policies that are
consistent with best practices in healthcare in the workplace; and
ensure the administration and provision of quality medical care to
Bank’s staff and their dependents; facilitate a healthy working
environment for staff through the observance of best practices in health
and well-being.
The Unit is composed of four focal areas:
- The Staff Medical Benefits Plan introduced in 2003, is one of
the Bank Group’s most valuable benefits, providing worldwide
comprehensive medical coverage to eligible staff, elected officers,
retirees, and their eligible dependents.
- The Plan also helps staff and retirees to meet the financial
impact of obtaining quality health care coverage for themselves and
their eligible dependents.
- Specifically, the Plan seeks to
- Provide access to quality and timely health services for the Bank staff and their dependents;
- Carry out integrated healthcare management programs such as health promotion and disease prevention;
- Establish and consolidate the information flow between the
Plan and beneficiaries, to ensure there is full awareness of
entitlements, procedures, caps, ceilings, complaints procedures,
authorizations for special payment arrangements;
- Develop major communication campaign strategy to promote
ownership of the Plan and encourage members to exercise discipline in
incurring medical expenses.
The Medical Center offers consultation and advice, referrals,
pre-employment medicals, annual checkups, community care, and health
education programs:
- Specifically, the Center manages primary health care and first
interventions in Medical emergencies and evacuations, and retort in
front of epidemics.
- The Center manages the decentralization of health services at
the regional level and fosters strategic partnerships with sister
Institutions.
- The Center also provides integrated clinical services, including
Therapeutic Education, Computerization of the patient medical record
audits of the clinical services (performances) Evaluation and extension
of the health networks Periodic medical Balance sheets (Assessments).
Occupational Health and Safety:
- This concerns the overall improvement of working conditions, and
the well-being of employees in order to contribute positively to Bank’s
productivity. The primary purpose of the Bank’s Occupational health and
safety framework is to ensure that the Bank provides staff with highest
standards for a conducive, safe and healthy working environment.
- This includes the inspection and regular monitoring of the
buildings and equipment (ergonomic chairs, and key board, computer
screens, noise and light hazards, etc.
- The safety and well-being of all staff in the workplace must be
guaranteed/convenient while inculcating in staff that it is their
responsibility to maintain a safe working environment.
Welfare Services:
- In line with the Bank’s new vision of changing the way we do
business, the Unit is revamping the Welfare services and activities to
listen; inform; advise and work with staff members in order to:
- Work closely with the Bank Recourse Mechanism Units, the
Staff Council, and other staff groups and the Board Members and Senior
Management;
- Provide solution and assist Staff through coaching and counseling services;
- Manage the resolution of conflicts, working through and with
others to affect mutually acceptable solutions, by using highly
developed interpersonal skills;
- Promote Work-life Balance to maintain a healthy body and
mind such as sports, social program and activities within and outside
the Bank;
- Promote the family friendly policies that include remote
working and flexible working hours; maternity and paternity leaves; sick
leave management, etc.
The Position
- The Administrative and Finance Officer is responsible for the
efficient running of the Medical And Occupational Health Services’
back-office operations, the effective control of its financial, IT and
administrative systems, in order to contribute to the delivery of the
Unit’s objectives. Specific tasks include, managing administrative
services including accounting and budgeting, human resources and
facilities.
Duties and Responsibilities
Under the supervision and guidance of the Head of Unit Medical and
occupational health services, the Administrative and Finance Officer
will:
Financial management and Reporting:
- Establish procedures and controls to improve efficiency of
services and identify cost savings and promote efficient use of Bank
resources;
- Manage the unit’s financial affairs to ensure that the most
efficient and effective financial control systems and reporting
mechanisms are in place;
- Establish and implement financial procedures in line with Bank’s requirements;
- Advise management on methods to improve control environment of the Unit;
- Review monthly financial reports, timely preparation and
verification of reports, statements and schedules for auditing
activities of the unit;
- Prepare quarterly financial and other relevant reports, in
consultation with the Unit Head and other departments, for presentation
to the Vice President;
- Monitor the petty cash balances to ensure sufficient funds are always available to meet the needs of the Unit;
- Collect and fill in regular financial reports and budget records.
Budget Preparation and Implementation:
- Act as the Budget focal point for the Unit;
- Prepare cost estimates and budget proposals for the Unit, including evaluating requirements emanating from other sections;
- Provide detailed input with respect to resource requirements for budget submissions;
- Establish and prepare accurate and timely information for budget monitoring and progress reporting of funds disbursed;
- Provide substantive support to the Unit in its budget review;
- Review and finalize budget performance reports, analysing variances between approved budgets and actual expenditures;
- Contribute to cost saving opportunities and Value Engineering in order to bring the project back to budget;
- Manage and monitor budget implementation and recommend reallocation of funds as necessary;
- Monitor expenditures to ensure that they remain within authorized levels.
Administration:
- Provide a wide range of administrative support to Medical and
Occupational Health Services Team in the implementation of the Unit’s
mandate;
- Liaise with General Services and Procurement department for
questions relating to office accommodation, allocation of office
furniture, equipment and supplies;
- Request for repairs, work maintenance and follow-up to ensure that such works have been satisfactorily carried out;
- Support the maintenance and accessibility of the Team’s
information and other knowledge developed by the Team, and takes notes
at meetings, write letters, investigation reports and prepare minutes as
requested.
- Act as focal point for the team and follow up on matters related to the unit’s activities;
- Ensure that appropriate policies are in place with regard to
procurement and tendering processes to secure the recruitment of the
best Consultants and service providers;
- Participate in the procurement of services and recruitment of
consultants by preparing the terms of reference, launching of tender and
liaising with the General Services and Procurement department to
prepare the contract;
- Manage efficiently all external contracts, and to ensure that
all the Unit’s expenditure is correctly authorised and accounted for;
- Ensure the overall smooth running of the Unit’s internal administration and its cost-effectiveness;
- Manage in conjunction with the Unit Head, temporary staff (STS) and Consultant’s contracts and HR matters;
- Manage leave of absence of staff members in the unit personnel
procedures in relation to training, holidays and appraisals, ensuring
these are properly documented, and to advise on relevant policies.
Selection Criteria
Including Desirable Skills, Knowledge and Experience
- Hold a Master's Degree in Human Resources Management, Social
Sciences, Business Administration, Accounting, Finance or related
discipline;
- A minimum of four (4) years of relevant experience in handling
General Ledger, Accounts Payable/Receivable, Budget management and
Administration of Human Resource;
- Possess strong quantitative and analytical skills;
- Knowledge of statistics and accounting, ability to communicate the meaning of numbers in plain language;
- Have very good knowledge of Human resources related issues;
- Ability to initiate and manage innovations and changes;
- Active participation in a comprehensive review processes of any Medical Plan;
- Have an understanding of internal controls and interpretation of Financial Regulations and rules;
- Demonstrated skills and oversight in budget coordination and decision making desirable;
- Ability to communicate comfortably with people;
- Ability to work under pressure, prioritize work, meet strict deadlines and work in teams;
- Ability to interact effectively with people, and cooperate with other colleagues;
- Capable of motivating, leading and inspiring enthusiasm and trust;
- Ability to communicate effectively (written and oral) in English
or French, preferably with a working knowledge of the other language;
- Competence with standard MS Office software.
Job Title: Principal Climate Change and Green Growth Officer
Reference: ADB/17/224
Location: Côte d’Ivoire
Grade: PL4
Position N°: 50093788 / 50093696 / 50093708 / 50093712
The Complex
- The Vice Presidency for ‘Power, Energy, Climate and Green
Growth’ is a Sector Complex focusing on the Bank’s Ten Years Strategy,
High 5s priority of “Light up and Power Africa”.
- The complex’s objectives are (i) to develop policy and
strategy; (ii) to provide deep sector technical expertise to the
Regions by gathering pool of experienced individuals who can be
consulted for their expertise on complicated transactions; (iii) to
develop new financing instruments; (iv) to act as spokesperson to
represent the Bank with external stakeholders on all aspects of “Light
Up and Power Africa”.
- The Complex will focus on areas of Power systems, policy and regulation, renewable energy; and, Climate and Green Growth.
The Department
- The Climate Change and Green Growth Department has broad
objectives of: i) mainstreaming climate change and green growth into
Bank’s High 5s’ operations; ii) implementing the Bank’s climate change
interventions through the Bank’s Climate Change Action Plan and the
Bank’s Green Growth Framework; iii) managing access to the growing
number of sources of Green and Climate Finance for all Operational Vice
Presidencies within the Bank; iv) driving towards achieving universal
energy access through the greenest solutions possible; and v) leading
all efforts within the Bank focused on minimizing and reversing the
effects of Climate Change on the continent.
- The Department consists of two divisions, Climate and Green Growth Division, and Climate Finance Division.
The Hiring Division
- The Climate and Green Growth Division is responsible for
ensuring that all efforts within the Bank are focused on minimizing and
reversing the effects of Climate Change on the continent, including
advising Regional Member Countries on climate and green growth policies
and strategies, mainstreaming climate change and green growth in
Bank-wide implementation activities and providing support to the New
Deal on Energy Flagships to meet their objectives.
The Position
- The Principal Climate Change and Green Growth Officer will be
responsible for supporting the implementation of the Climate Change
Action Plan and Green Growth Framework and related policies,
procedures, and guidelines into the Bank’s operations for private and
public sectors.
- The incumbent will support the Operational Complexes in order
to ensure that climate change and green growth considerations are
mainstreamed in all operations (strategies, policies, plans, programmes
and projects).
Duties and Responsibilities
Under the overall supervision and general guidance of the Division
Manager, Climate and Green Growth, the Principal Climate Change and
Green Growth Officer will perform the following:
Climate change and green growth policy and advocacy:
- Provide technical support to the preparation of climate
change/green growth action plans, documents, reports, operational
guidelines, tools as requested by senior management, taking into account
Regional Member Countries and Bank’s commitments including the
implementation of the Paris Agreement and Sustainable Development Goals
;
- Provide technical support to monitoring and reporting on the
implementation of the Climate Change Action Plan and the Green Growth
Framework and related policies and strategies;
- Assist and advise Regional Member Countries on preparation and
implementation of climate change and green growth strategies, policies
and measures taking into account commitments to achieve Nationally
Determined Contributions;
- Provide technical support to the tracking and reporting on climate finance;
- Provide technical support to Bank’s engagement with United
Nations Fund for Climate Change processes (including – preparation of
the Bank’s participation, related Economic and Sector Works Board
Information Notes and presentations, side events, meetings);
- Provide technical support to updating of operational documents
(operational manual, Results Based Framework, Readiness Review
Procedures, Country Strategy Papers / Regional Integration Strategy
Papers and project templates to reflect the mainstreaming of climate
change and green growth;
- Provide technical support for the implementation of global and
continental initiatives arising from the multilateral and regional
negotiations relating to climate change, including among others, the
regional flagship programmes, the Africa Adaptation and Loss and Damage
Initiative, the Africa Renewable Energy Initiative, the Nationally
Determined Contributions Partnership, as well as other climate change
and green growth partnership initiatives by the United Nations Fund for
Climate Change Secretariat, the Global Green Growth Initiative, the
Multilateral Development Banks and bilateral development agencies;
- Provide technical support to the Committee of African Heads of
State and Government on Climate Change, African Ministerial Conference
on the Environment and the African Group of Negotiators and other
relevant continental initiatives for effective consideration of
Africa’s priorities and concerns into global frameworks.
Mainstreaming climate change and green growth in operations:
- Provide technical assistance on climate change and green growth
to the regions, by supporting Bank’s sector and regional operations
through advisory services on climate change and green growth
mainstreaming;
- Provide technical support to task teams to access climate
finance, from both internal and external trust funds, in close
collaboration with Climate Change and Green Growth officers in the
regions and Climate Finance Officers, including participation in Trust
Fund cluster meetings;
- Support the development of relevant adaptation, mitigation and
green growth tools and instruments that support climate-resilient and
low-carbon development trajectories in Africa.
- Support the mainstreaming, implementation and monitoring of
climate change and green growth considerations/elements in Bank’s
operations during the identification, preparation, appraisal,
supervision and project completion stages as appropriate;
- Support preparation of the climate change technical sections
required in the Project Concept Notes and the Project Appraisal
Reports and any other project related reports as appropriate in close
collaboration with project teams;
- Support the implementation of the climate risk screening and
the Adaptation Review and Evaluation Procedures functions of the
Climate Safeguards System and the Green House Gas Accounting tool for
projects;
Capacity building and Knowledge Management:
- Identify, assess Bank wide capacity building needs on climate change and green growth (e.g. needs assessments);
- Provide technical support to the design and implementation of
training programmes for Bank staff and their counterparts in Regional
Member Countries;
- Coordinate/Support annual and mid-term reporting on the
mainstreaming of climate change into CSPs and RISPs in collaboration
with Climate Change and Green Growth Officers in the regions;
- Coordinate/Support annual and mid-term reporting on the implementation of the CCAP and GGF;
- Perform any other duty assigned by the Division manager or Director
Selection Criteria
Including desirable skills, knowledge and experience:
- Hold at least a Master's Degree in Climate, Environment and
Natural Resource Management, Energy Policy, International Development,
Economics, or a related field;
- Have a minimum of six (06) years of experience in a combination
of related fields such as national and international climate policies
and measures including the United Nations Fund for Climate Change
negotiations; climate and green growth; energy and project management;
climate or green finance; trust fund management; multilateral
development bank; public or private financial institutions; and
development or related fields.
- Knowledge of climate change and green growth, and of
multilateral climate governance framework and global climate finance
architecture.
- Understanding of climate change and green growth issues, challenges and practices relating to Africa.
- Experience in the area of mainstreaming climate change
adaptation and mitigation measures into development interventions, or
field operations involving climate change and green growth matters.
- Proven track record on policy dialogue and cross-institutional
collaboration at the highest level, including with representatives of
government and non-government partners.
- Results-oriented, team player, articulate analyst with attention to details, persuasive communicator and good writer
- Client orientation - Proposes effective services and solutions
to staff beyond presenting issues and past challenges and gains respect
through the depth of expertise demonstrated in effectively managing
diverse clients and country situations
- Innovation and Change - Consistently seeks more effective and
practical ways for the Departmental delivery of services, products, and
processes and proposes new ways to improve the quality and relevance
of products and services
- Demonstrated ability to work effectively in a multicultural
environment and build effective working relations with clients and
colleagues.
- Excellent technical and analytical skills and established track
record in operational and policy work on climate change, green growth
and climate finance matters;
- Strong Knowledge in supporting the mainstreaming of climate
change and green growth into major development investments within the
Continent;
- Knowledge of climate change and climate finance issues facing regional member countries;
- Strong practical experience in applying tools and instruments
for mainstreaming climate change, green growth and climate finance into
development concerns in Bank operations.
- Ability to communicate orally and in writing effectively in
French or English, with a good working knowledge of the other language.
- Competence in the use of standard Microsoft Office applications (Word, Excel, Access, PowerPoint).
Job Title: Chief Loan Accounting Officer
Reference: ADB/17/229
Location: Côte d’Ivoire
Grade: PL3
Position N°: 50000815/50093777
The Complex
- The Vice Presidency for Finance oversees the financial management of the Bank Group.
- This encompasses the Bank Group’s treasury activities including
borrowings from the capital markets and investment activities;
controllership functions including financial reporting and loan
administration; strategic resource mobilization and the strengthening of
the non-statutory financial resources and instruments; the overall
asset/liability management for the Bank Group.
The Hiring Department / Division
- The primary objective of the Loan Accounting Division is to
administer the loan, grant and guarantee portfolios of the Bank Group as
well as the portfolios of Funds under management by the Bank.
The Position
- Under the oversight of the Division Manager, the Chief Loan
Accounting Officer is responsible for the management of the Bank Group
lending portfolio which includes among other activities, ensuring the
accuracy in the processing of lending transactions and undertaking
in-depth analysis of the lending portfolio:
- Participate in the formulation and implementation of loan accounting, billing and recovery policies of the Bank Group;
- Maintain Bank Group loan accounting records, prepare and issue bills for loan repayments and follow-up loan arrears;
- Process and disseminate loan-related financial statistics.
Assist borrowers in understanding the loan accounting, billing and
collection procedures.
Duties and Responsibilities
The Chief Loan Accounting Officer will:
- Conceptualize, design and implement financial models, processes
and use other analytical methodologies to evaluate reasonableness of
loan' statistics and conduct in-depth analysis and report on the Bank
Group loan/grant portfolio;
- Use analytical tools to produce realistic and reliable long-term
disbursement and loan income forecasts, sensitivity analyses and
focused financial information including the determination of the fair
value of the African Development Bank loan portfolio for inclusion in
the quarterly Financial Statements. Information is used for bank wide
planning processes including determining borrowing requirements of
African Development Bank and encashment requirements for ADF;
- Communicate and defend the results of analysis and projections reports;
- Participate in the formulation and evaluation of financial
policies and lending products where they relate to loan administration
and give recommendations on appropriate lines of action;
- Participate in Task Groups involved in systems enhancements and formulate user requirements for significant enhancements;
- Undertake consistency checks on the loan database including recommending and taking appropriate corrective action;
- Control, coordinate and verify the section’s significant
projection jobs such as electronic reconciliation of loan accounts,
statement of loans and grants, amortization schedules, procurement data,
maturity structure and currency composition of outstanding loans;
- Prepare write-ups and statistics for the annual Report, African
Development Bank Rating Review Booklet and Budget, the Boards periodic
information note on arrears, disbursements and the monthly net transfer
of resources and the bi-monthly situation of Bank Group arrears and the
accompanying report to senior management;
- Participate in the update of the Loan Accounting Billing and Recovery Handbook as necessary;
- Perform other duties as assigned by the Division Manager.
Selection Criteria
Including desirable skills, knowledge and experience:
- Hold at least a Master's Degree in a quantitative discipline
(Economics/Econometrics, Statistics, Operations Research, Finance or
Mathematics) or MBA with strong quantitative focus;
- Have a minimum of seven (7) years of relevant experience. Good
knowledge of financial concepts and familiarity with wide range of
financial products, data analysis, and financial statistics;
- Expertise in Client orientation, Team working and Relations, Problem solving ,Communication, Creativity and innovation;
- Knowledge of financial products and financial modelling;
- Strong analytical skills;
- Proficient in the use of standard MS Office software
applications, particularly Word, PowerPoint, and Excel , Access and
Extensive hands-on interaction with computer systems and analytical
tools; knowledge of SAP CML is desirable;
- Ability to communicate effectively (written and oral) in English or French with a good working knowledge of the other language.
Job Title: Infoline Desk Assistant
Reference: ADB/17/102
Location: Côte d’Ivoire
Grade: GS8
Position N°: 50093564
The Complex
- The Vice Presidency for Finance oversees the financial management of the Bank Group.
- This encompasses the Bank Group’s treasury activities including
borrowings from the capital markets and investment activities;
controllership functions including financial reporting and loan
administration; strategic resource mobilization and the strengthening of
the non-statutory financial resources and instruments; the overall
asset/liability management for the Bank Group.
The Hiring Department / Division
- The primary purpose of the Banks’s administrative expenses is to
provide efficient transaction processing services with respect to the
capital and administrative expenses of the Bank and of all bilateral
funds.
- The Division not only ensures that expenses incurred are in
accordance with Bank policies but also actively seeks opportunities for
savings for the Bank in the management of expenses.
- Ensure the Banks’s financial rules and regulations are respected
and all working procedures are adhered to in processing payments
related to administrative expenses.
The Position
Under the supervision of the Division Manager, The Info Line Desk Assistant - Financial Control Department will;
- Manage the administration of the Banks’s Administrative Expenses
Division Infoline Helpdesk, respond to the different categories of
information requests in a standardized, professional and timely manner
in order to provide greater level of customer satisfaction;
- Manage time effectively by ensuring that requests are timely and
properly routed to appropriate persons to enable the Banks’s
administrative expenses Division staffs to become more effective in
their core function of payment processing.
Duties and Responsibilities
The Info Line Desk Assistant - Administrative Expenses Division will:
Specific accountabilities of the function:
- Organize, supervise and effectively handle queries from clients
(users from all the banks) regarding payment requests and justifications
of payment requests, policies and procedures guiding the payment
process;
- Analyze logs and follow through on queries until they are closed
by the person handling them, and based on client feedback and report
findings make proposals as appropriate in order to improve internal
procedures to provide greater client satisfaction;
- Utilize information from analysis of requests received as a
basis to develop and maintain a comprehensive set of documentation which
is easy to find, access, interpret and act upon, regarding recurring
matters of interest in respect of account payables and other payment
requests such as documentation of Frequently Asked Questions and other
relevant documents on the division’s intranet Web page;
- Assist to in providing first level technical /operational
support to new and existing staff in implementation of new system
enhancements, policies and procedures for all types of payments..
- Monitor and correct anomalies on any items on SAP for the
Banks’s Administrative Expenses Division different sub-sections
including External Vendors, Trust Funds, Travels and Missions, Field
Offices, this to ensure successful injection of accounting entries in
the system;
- Generate SAP Reports on payment and other requests managed by FIFC2 division and follow-up on;
- Supervise and control the implementation of the relevant client
service and quality procedures by the team, and recommend improvements
in the service to clients in quality of the deliveries, procedures and
tools for the helpdesk;
- Participate in the design, testing and implementation of all
relevant SAP system enhancement projects for the division and other
programs in order to reach and further exceed set standards;
- Liaise with the Information and Technology department and
resolve all SAP technical issues encountered in utilization of the
different SAP modules used within the division;
- Keep self and the team abreast of continuous changes and
interpretations in policies and procedures governing administrative
expenses and payment processing and disseminating using available
appropriate media;
- Ensure full compliance with the Bank's information security and
confidentiality policy in dissemination of payment information and
ensuring proper management of sensitive information;
- Problem solving skills in order to match with the Banks’s Administrative Expenses Division client needs;
- Perform any other duties assignment by the Supervisor or Manager.
Accountabilities common to Individual Contributors:
- Organize own work, Anticipate and inform superior and relevant
colleague-s of any risk of delay or mis-achievement, and take or
recommend action to avoid it as per operating procedure;
- Participate in defining manpower needs for the helpdesk, and in
the implementation of the approved recruitment; training and development
actions, in order to ensure that the helpdesk is adequately staffed
with well trained personnel;
- Coach a more junior staff member, explain tasks, follow up and
control the professionalism and quality of work, and help him/her to use
time effectively and take initiatives within his/her responsibilities
area;
- Check the quality and client service of his/her activities,
highlight mis-alignment and issues in achieving this and request
superior support as needed, in order to ensure the client service and
quality of his/her deliveries in line with the Banks’s Administrative
Expenses Division specifications;
- Organize his/her work to deliver most efficiently, identify and
report on areas for improvements in procedures and tools used, propose
and introduce such improvements.
- Maintain a good communication with colleagues within his/her
section, from the Banks’s Administrative Expenses Division and across
the Bank to facilitate the work and the achievements of every one's
responsibilities and objectives;
- Comply with his/her function's control and reporting procedures,
inform his/her management frequently about work progress, current and
anticipated issues, and propose actions to address them;
- Adhere strictly to all ethics, health, safety, fire prevention,
security, environment and hygiene policies and procedures, keeping
his/her work area and equipment clean, tidy and in safe condition, and
by adopting and encouraging colleagues to adopt the appropriate
behavior.
Selection Criteria
Including desirable skills, knowledge and experience:
- Hold at least a Bachelor's Degree in Computer Information
Systems or equivalent relevant field. Other IT certifications or proven
SAP trainings and certifications will be an advantage;
- Have a minimum of five (5) years of relevant experience gained
in a similar environment. Any professional relevant experience above 6
years will be an advantage;
- Experience gained in working in information/call centers or in client service centers;
- Proficiency in the utilization of SAP ERP system, especially
FI/MM/Travel/workflow and Microsoft office Software with proven ability
to train others in the utilization of the programs;
- Experience in the implementation of business process enhancement projects;
- Report Writing and analytical Abilities;
- Good communication and interpersonal skills working in a multicultural diverse environment.
- Ability to plan work schedules effectively in a busy work environment;
- Professional and courteous approach to working with clients including over the telephone;
- Strong verbal and written communication skills in English or French. Preferably with working knowledge of the second language;
- Competence in the use of Bank standard software (Word, Excel, Access and PowerPoint).
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline: 9th June, 2017.