Recruitment at African Development Bank (AfDB), 23rd May, 2017


African Development Bank (AfDB) - Established in 1964, the African Development Bank is the premier pan-African development institution, promoting economic growth and social progress across the continent. There are 80 member states, including 54 in Africa (Regional Member Countries). The Bank's development agenda is delivering the financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth. We are recruiting to fill the position below: Job Title: Senior Recruitment Officer Reference: ADB/17/214 Location: Côte d’Ivoire Grade: PL5 Position N°: 50000300 The Complex

  • The Vice-Presidency, Human Resources and Corporate Services ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services.
  • The complex leads efforts to ensure the competitiveness of the Bank as the employer of choice and is responsible for providing leadership in the formulation and implementation of Bank’s strategies on people, information technology, general services and institutional procurements, language services, business continuity and, health and safety strategies.
The Hiring Department / Division
  • The role of the Human Resources Management department is to develop and execute a People Strategy, Policies, processes and practices which will enable the Bank to achieve its strategic Agenda. Core to the Human Resources Strategy will be the attraction, development, engagement, motivation and retention of a best-in-class workforce.
  • In order to create a truly transformed human resources work-way, the Human Resources Management department is structured around a triangular Model: Business Partnerships for strategy, client contracting and human resources delivery; Centers of Expertise/Subject Matter Experts for internal consulting, thought leadership, design, talent and staff development and training and best practice benchmarking; Human Resources Shared Services for transactional excellence and employees outreach. This new Human Resources Model will deliver a world-class employee life-cycle experience.
  • The Staff Training and Development Division embeds a strategic approach to human resource development and management that results in more effective talent and performance management including strategic sourcing and career development and mobility, leadership development, compensation and reward,  policy and compliance.
The Position
  • Reporting to the Chief Training and Development Officer, the Recruitment Officer contributes to the development of the talent acquisition policy and programs in alignment to the business objectives of the Bank. S/he identifies, develops and implements proposals, strategies and programs aligned with the Bank’s strategic focus and direction through talent acquisition, workforce planning, assessments and job evaluation/ classification processes. S/he will contribute to the design and implementation of policy, programs, tools and systems to ensure the Bank’s ability to attract top talent required in the Bank.
Duties and Responsibilities Under the overall supervision of the Chief Training and Development Officer, the incumbent will undertake the following:
  • Lead strategic and operation policy and program design and delivery for talent acquisition; including specific programs for sourcing required expertise/ talent pools.
  • Manage the end-to-end services for recruitment/ talent acquisitions in line with approved staffing and recruitment plans and budgets, including ensuring updates to job descriptions, preparation of accurate vacancy announcements, authorizing advertising costs and media (intranet, website, etc.), timelines and lead times, etc.
  • Analyze staffing and vacancies data to provide regular status reports on the staffing of the Bank, departures, recruitment planning and vacancies together with actionable recommendations to address staffing issues and provide projections/ scenario plans for the year.
  • Participate in the development of the staffing plans, together with the respective Human Resources Business Partners and the Programming and Budget department and departmental Budget Coordinators; maintain and control the approved positions of the Bank and approve the launch of recruitment based on budgeted positions.
  • Provide Human Resources Business Partners with the guidelines, templates and support needed in the process of developing the staffing plans for their respective Complex / Department.
  • Assess and review adequacy of Human Resources policy initiatives against medium and long term staffing objectives.
  • Advise and provide consultancy services to organisational structures on staffing trends and associated measures.
  • Review the staffing requests submitted by the Departments, analyse them taking into consideration inputs from Human Resources Business Partners and Budget Coordinators and advise the Human Resources Director on the appropriate response.
  • Work with the classification of positions unit to ensure that all changes to the staffing structure are duly documented and undergo job evaluation/ classification.
  • Develop, create and revise comparative reports on staffing evolution through time; including reports on staff geographical distribution and individual country shares.
  • Plan work programs and relevant budgets, following up on recruitment budget expenses to ensure that commitments do not exceed allocated amount and calculating and justifying a revised cost estimates for incremental funding, if necessary.
  • Conduct special projects as assigned by extracting, developing, analysing and revising historical and/or statistical data on staffing or recruitment and staff turnovers and writing replies in response to inquiries or requests from management and Senior Management.
  • Supervise junior staff and ensure effective delivery of their work programs specifically relating to talent acquisition, workforce planning, job evaluation & classification and assessment centre management.
  • Responsible for monitoring the Bank Position Management Subsystem by investigating anticipated vacancies, maintaining a vacancy roster, analysing staffing statistics and reconciling assigned and vacant positions with authorized budgeted staffing level in each organizational unit.
  • In liaison with the Leadership and Employee Development officer and the Talent Management and Mobility officer, support the Bank’s talent reviews and succession planning, analyze and report skills gaps, staffing/recruitment plans, and on projected staff movements.
  • Provide reviews, analyses and associated recommendations in respect of recruitment activities, ensuring adequacy of future staffing skills and numbers.
  • Draft reports on staffing/ recruitment activities or status and staffing situations based on analysed data; providing management reports as may be required.
  • Where necessary, identify vendors, consultant firms or individual consultants for expertise to support work programs, or bring in the thought leadership required for successful deliver. Effectively manage vendor relationships, budgets and evaluation of services provided.
Selection Criteria Including desirable skills, knowledge and experience
  • Hold at least a Master's degree or its equivalent in Human Resources Management, Organisational Development, Social Sciences, Business Administration, Public Sector Management or related disciplines.
  • Additional professional qualification/certification in Human Resources Management, Talent Sourcing/Management is advantageous.
  • Have a minimum of five (5) years of relevant experience in Human Resources, especially in Staff Planning, Resourcing, and other related Human Resources field.
  • Experience in designing and delivering strategic and operational policies and programs for talent acquisition.
  • Good planning and organisation skills; Data analytics and reporting skills; People management skills.
  • Ability to work independently with little supervision as well as part of a diverse team building professional relationships with diverse stakeholders at all organisational levels.
  • Previous supervisory/management experience is an added advantage.
  • Communication.
  • Problem solving.
  • Client orientation.
  • Team working and relations.
  • Ability to communicate effectively (written and oral) in French or English, preferably with a good working knowledge of the other language.
  • Competence in the use of standard Microsoft Office Suite applications; preferably experience of SAP HR.
Job Title: Senior Gender Officer - Innovation Reference: ADB/17/205 Location: Côte d’Ivoire Grade: PL4 Position N°: 50093665 The Complex
  • The Vice Presidency for 'Agriculture, Human, and Social Development' is a Sector Complex focusing on the Bank's Ten Year Strategy High 5s priority of "Feed Africa" and "Improve Quality of Life for the People of Africa".
  • The complex objectives are:
    • To develop, policy and strategy;
    • Provide deep sector expertise to the Regions by gathering pools of experienced individuals who can be consulted to provide sector expertise on complex transactions;
    • Develop new financing instruments;
    • The VP will act as the spokesperson to represent the Bank with external stakeholders on aspects of "Feed Africa" and Improve Quality of Life for the People of Africa".
The Hiring Department/Division
  • The role of the Gender, Women and Civil Society Department is to operationalize the TYS H5 priority of, "Improve Quality of Life for the People of Africa" with focus on Gender, Women and Civil Society.
  • The Gender, Women and Civil Society Department is designed to improve coherence and coordination across complexes on gender and Civil Society Organization issues.
  • The department will ensure strategic priorities are reflected in resources allocation, enhanced monitoring and management of performance, and strengthening the focus on results.
The Position
  • The Senior Gender Officer - Innovation will work directly with the Gender, Women and Civil Society Directorate, to support the effective operationalization of gender mainstreaming within:
    • The Bank's Ten Year Strategy 2013-2022;
    • The High-5 priorities areas; (Light up Africa, Feed Africa, Industrialize Africa, Integrate Africa and Improve quality of life for the people of Africa);
    • The Gender Strategy (2014-2018); (iv) the Private Sector Development Strategy (2013-2017) and the Jobs for Youth Strategy (2016-2025).
  • The African Development Bank is supporting innovative approaches to promote women's economic empowerment, creating opportunities to participate in the various segments of the economy, from entrepreneurs to employees to Board rooms.
Duties and Responsibilities The Senior Gender Officer - Innovation, under the supervision of the Division Manager Gender And Women Empowerment, performs the following:
  • Strengthen the Bank’s approach towards supporting creative industries to increase women's economic opportunities, focusing on the textile and clothing industry and other high-growth sectors;
  • Manage online platforms that the Bank is starting to support the development of creative industries, inter alia, by creating networks and developing the skills of entrepreneurs;
  • Increase the visibility of the Bank’s work and its progress in implementing the Gender Strategy in line with the High-5 agenda;
  • Support the identification and development of a pipeline of bankable propositions to support the delivery of the Gender, Women and Civil Society Directorate’s innovation priorities;
  • Responsible for the strategic overview for creative industries and establishing partnerships to drive forward the development, capacity building and growth of the creative industries, a role that requires strategic vision, an understanding of technology and Information and Communication Technologies as a driver;
  • Raise internal and external awareness about the role of creative industries, develop networks and mobilize resources;
  • Undertake research on related donor initiatives and inclusive business activities by the private sector;
  • Prepare various written outputs, e.g. relevant project management related documents and reports, draft background papers, analysis, sections of reports and studies, issue debriefings, inputs to presentations, publications, etc.
  • Perform all other activities assigned by the supervisor and top managers;
Selection Criteria Including Desirable Skills,Knowledge and Experience:
  • Hold at least a Master's Degree or its equivalent in Gender Studies, International Development, Finance Development, Economics or closely related disciplines. Relevant qualification in development project management and project finance is a plus.
  • Have a minimum of five (5) years of professional experience on gender issues in the development space and experience in project management.
  • Demonstrated experience in working with innovative approaches in the creative industries in an African context;
  • Demonstrated experience in Information and Communication Technologies project coordination and management within multilateral development banks;
  • Demonstrate knowledge of the role of the private sector, entrepreneurship and of women in business in development;
  • Demonstrate understanding of regional, social and economic issues, analysis and policy formulation; knowledge of the practices of major bilateral and multilateral partner development agencies in African countries is an added advantage.
  • Demonstrated strong communication and organization skills, dealing with various stakeholders with different backgrounds and capacity to perform in complex situations.
  • Ability to build effective working relationships in a diverse multicultural environment;
  • Communicate and write effectively in French or English, with a good working knowledge of the other language.
  • Competence in the use of standard Microsoft Office applications (Word, Excel, Access, PowerPoint); knowledge of SAP is desirable.
Job Title: Principal Evaluation & Policy Officer Reference: ADB/17/209 Location: Côte d’Ivoire Grade: PL-4 Position N°: 50078447 The Complex
  • The President plans, supervises and manages the business of the Bank Group. Under the direction of the Boards of Directors, the President conducts the business of the Bank and the African Development Fund and manages operations and activities in accordance with the Agreements establishing the African Development Bank and the African Development Found.
  • The President supervises several Departments and Divisions including Office of the President; Independent Development Evaluation Department; Office of Integrity and Anti-Corruption ; Compliance Review and Mediation Department; Secretariat to the Sanctions Appeals Board; Administrative Tribunal; Office of the Auditor General; Group Risk Management Function Directorate; General Counsel and Legal Services Department; Communication and External Relations Department; Ethics Office and Office of the Secretary General & General Secretariat.
The Hiring Department/Division
  • The Office of Integrity and Anti-Corruption plays an integral role in achieving this mandate by protecting the Bank’s corporate image and reputation, and improving the continent's investment climate through the deterrence, prevention and reduction of fraud, corruption, staff misconduct and other harmful practices within the Bank Group.
  • The Investigation Division, has the overriding mandate to undertake unhindered investigations into allegations of corruption, fraud and other malpractices in Bank Group Financed Operations and conduct investigations into allegations of misconduct involving staff members of the Bank.
The Position
  • The Principal Evaluation & Policy Officer will provide general legal assistance and quality assurance to the office of integrity and anti-corruption team, and in particular during investigations, sanctions processes including settlement negotiations and at Sanctions Board hearings.
  • The job holder also conducts due diligence and provides assistance to the office of integrity and anti-corruption team and relevant units on due diligence matters.
  • Under compliance monitoring, the incumbent’s objective is to provide assistance in the review of compliance matters and liaise with PGCL in ensuring legal compliance in public and private sector operations.
Duties and Responsibilities Under the supervision and guidance of the Director, the Principal Evaluation and Policy Officer will:
  • Draft & Review Findings of Sanctionable Practices (FoSP) & related documents  for sanctions proceedings, as well as Replies, Applications and Submissions on behalf of the office of integrity and anti-corruption team and represent the office of integrity and anti-corruption team in sanctions proceedings and in hearings before the Sanctions Board
  • Review Final Investigative Reports, Referral and Redacted Reports for evidentiary sufficiency and legal compliance prior to Director’s signing off
  • Assist Director with the office of integrity and anti-corruption team’s in dialogue with the Bank's General Counsel/Legal Department and other internal and external partners, including the Bank’s recourse mechanisms
  • Assist in advising Investigators on investigative plans and instruments, the generation of evidence required for sanctions proceedings and other legal matters related to investigative activity as required
  • Participate in the preparation and representation of the office of integrity and anti-corruption team at Sanctions Board hearings as a member of a team
  • Work with the Investigations Division and other units within the Bank such as PGCL, Ombudsperson and Ethics to resolve policy issues that arise in relation to the Bank's investigative and sanctions processes
  • Support the office of integrity and anti-corruption team management with regards to the achievement of the office of integrity and anti-corruption team 's overall work program, as required
  • Conduct legal research and analysis, as required
  • Review Investigative Reports to ensure that findings and recommendations are supported by the available evidence to advise the Director prior to submission to the Sanctions Commissioner
  • Ensure that cases move efficiently and in a timely manner from investigations to the sanctions stage and staff disciplinary stage as appropriate
  • Participate in the fostering of an understanding of the office of integrity and anti-corruption team 's work with the Bank Group staff and with relevant external partners (e.g., government officials, NGO officials, and private sector representatives)
  • Under the guidance of the office of integrity and anti-corruption team Management contribute to and participate in the negotiation of settlements with subject of the office of integrity and anti-corruption team investigations
  • Under the guidance of the office of integrity and anti-corruption team Management, advise the office of integrity and anti-corruption team Investigators on Sanctions Board decisions and precedent, the standard and production of evidence to be used in Sanctions Proceedings
  • Advise the office of integrity and anti-corruption team Investigators on the liaison with member country governments, judiciaries, law enforcement agencies and other external partners during investigations
  • Contribute to the development and implementation of pro-active strategies which prevent fraud and corruption in the Bank Group
  • Provide advice to the office of integrity and anti-corruption team management and staff on legal and policy matters related to investigations and sanctions proceedings
  • Develop and maintain a knowledge management database and an information sharing network for best practices and lessons learned in integrity, prevention, detection and investigations of misconduct
  • Provide expert advice to management and field offices on significant integrity concerns and assess whether the potential risk is acceptable to the Bank Group, in accordance with the Bank Group's procedures and guidelines
  • Assist PIAC.1 in design tests to help disclose the existence of fraud, corruption or abuse in consultation with the Investigations Division.
  • Provide policy support in the review and development of the department's (the office of integrity and anti-corruption team) internal procedures and manuals, including management of sanctions and cross-debarment issues, maintenance of the office of integrity and anti-corruption team database of sanctioned and cross-debarred entities
  • In consultation with the Investigations Division, assess compliance with conditions for non-debarment and release from debarment in line with imposed sanctions
  • Provide support for maintenance of the office of integrity and anti-corruption team 's record management system and in sanctions and cross-debarment activities; also, in consultation with the Investigations Division, prepare key performance indicators, work plans, progress reports, and the Department's annual reports
  • Monitor and report regularly to the Director on planned activities and programs developed for prevention work, as well as performance of any other tasks as instructed by the Director in consultation with the Investigations Division.
  • Review transactions or investigations to ensure that operations financed by the Bank Group comply with Bank Group policies and applicable international conventions
Selection Criteria Including Desirable Skills, Knowledge and Experience:
  • Hold at least a Master's Degree or equivalent in Law, Criminal Justice, Criminology or related discipline and admission to the Bar (or equivalent) in at least one jurisdiction.
  • A minimum Six (6) years of relevant extensive and progressive experience in prosecution or litigation of complex national and/or international corruption/collusion and/or related white collar crime, fraud or workplace investigation, in a multi-lateral development financial institution or relevant international company or organization.
  • A professional Qualification in Fraud Examination would be an added advantage
  • Integrity, good judgment, fairness and discretion in dealing with staff and external parties
  • Extensive and progressive experience including in a multi-lateral development financial institution or relevant development organization, and demonstrated leadership, management and supervisory skills
  • Substantial professional experience in investigative work, preferably investigations relating to fraud and corruption in public or private sector, including criminal prosecution or defense work, insurance or procurement fraud or corruption; tracing stolen assets and professional misconduct in a corporate or governmental setting
  • Reliable, broad and current understanding of the modus operandi of corrupt entities (i.e. large, medium and small companies, consultants, etc) in a development or similar context and/or procurement, investment and development aid related to fraud, corruption, collusion, coercion and obstructive practices in the African Development Bank's Group sphere of operations
  • Demonstrated understanding of the fundamentals of different legal systems (e.g. common law/civil law)
  • Ability to conduct comprehensive research on a range of issues, including those of a unique and complex nature
  • Ability to translate theoretical concepts into practical applications and solutions to legal issues and policies
  • Strong and proven ability to clearly communicate, write, present reports;  strong organizational and analytical ability and ability to work independently and manage challenges
  • Excellent interpersonal skills, including the ability to work effectively in a team/task force as a participant or team leader and with senior officials internally and externally
  • Strong organizational and analytical ability with attention to detail
  • Ability to work independently and manage challenges
  • Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other language
  • Competence in the use of the Bank standard software applications (Word, Excel. Power point)
Job Title: Chief Investigation Officer Reference: ADB/17/210 Location: Côte d’Ivoire Grade: PL3 Position N°: 50065676 The Complex
  • The President plans, supervises and manages the business of the Bank Group.
  • Under the direction of the Boards of Directors, the President conducts the business of the Bank and the African Development Fund and manages operations and activities in accordance with the Agreements establishing the ADB and the ADF.
  • The President supervises several Departments and Divisions including Office of the President; Independent Development Evaluation Department; Integrity and Anti-Corruption Department; Compliance Review and Mediation Department; Secretariat to the Sanctions Appeals Board; Administrative Tribunal; Office of the Auditor General; Group Risk Management Function Directorate; General Counsel and Legal Services Department; Communication and External Relations Department; Ethics Office and Office of the Secretary General & General Secretariat.
The Hiring Department
  • The office of Integrity and Anti-Corruption plays an integral role in achieving this mandate by protecting the Bank’s corporate image and reputation, and improving the continent's investment climate through the deterrence, prevention and reduction of fraud, corruption, staff misconduct and other harmful practices within the Bank Group.
  • The Investigations Division, has the overriding mandate to undertake unhindered investigations into allegations of corruption, fraud and other malpractices in Bank Group Financed Operations and conduct investigations into allegations of misconduct involving staff members of the Bank.
The Position
  • The Chief Investigation Officer will be responsible for ensuring that unhindered investigations are conducted into allegations related to fraud, corruption, and misconduct involving Bank Group Staff, with regard to Bank financed operations, administrative budgets and misuse of Bank resources. The outcomes of these investigations are transmitted either to the Sanctions Commissioner under the Bank’s Sanctions Procedures or to the President and administered under the Bank's disciplinary framework.
Duties and Responsibilities Under the supervision and guidance of the Division Manager, the Chief Investigation Officer will:
  • Conduct and otherwise assist in sensitive preliminary inquiries into allegations of fraud, corruption or staff misconduct as the needs of the Division require
  • Review and analyze allegations and whistleblowing information to determine relevancy and reliability, conduct sensitive interviews and other investigative research activities
  • Analysis and prioritization of new allegations and whistle-blower information
  • Assist in controlling, tracking, and analyzing allegations, investigations and findings
  • Conduct data-mining and analysis of Bank Group’s database and systems that may lead to investigations
  • Undertake and manage investigations and deliver highest quality related investigative work product
  • Lead or participate in the conduct of sensitive and complex interviews and investigations
  • Make decisions that are ethically based, transparent and take into account due process
  • Establish appropriate deadlines and processes for ensuring work products of the highest standards
  • Maintain case files electronically in the Case Management System (CMS) and in hard copy
  • Ensure compliance with chain of custody procedures, maintaining case records, testimony and evidence
  • Provide leadership to staff in a group investigation and assist in evaluating work-load as well as take responsibility for the outcomes of the team’s investigations
  • Prepare Investigation Reports relating to investigative findings, discuss and defend the findings, conclusions and recommendations
  • On request or in the absence of the Manager while acting as officer-in-charge, review and edit outputs of investigators and quality control the substance and presentation of investigative findings
  • Prepare Management Implication Reports resulting from internal control weaknesses giving rise to the occurrence of an investigative event; Prepare Referral Reports and Communications to national governments
  • Provide statistical analyses of both on-going and completed investigations
  • Participate in the preparation and representation of the Office of integrity and anti-corruption at the Sanctions Board hearings
  • Communicate the outcomes and lessons learned from staff misconduct investigations and investigations into Bank financed operations
Selection Criteria Including desirable skills, knowledge and experience:
  • Hold at least a Master's Degree or equivalent in Law, Criminology, and Criminal Justice, Audit, Forensic Accounting or related field.
  • Minimum of 7 years of substantial professional experience in investigative work, preferably investigations relating to fraud and corruption in public or private sector, including criminal prosecution or defence work, insurance or procurement fraud or corruption; tracing stolen assets and professional misconduct in a corporate or governmental setting.
  • Experience in financial integrity investigations and fraud investigation or law enforcement is an advantage.  A professional Qualification in Fraud Examination would be an added advantage.
  • Understanding of the modus operandi of corrupt entities (i.e. large, medium and small companies, consultants, etc.) in a development or similar context and/or procurement, investment and development aid related to fraud, corruption, collusion, coercion and obstructive practices in the African Development Bank’s Group’s sphere of operations
  • Understanding of unethical behaviours or professional misconduct, including extensive knowledge of Business Ethics and Compliance in a multinational company or organization
  • Strong and proven ability to communicate, write, present and clearly defend findings and recommendations of investigations and strong organizational and analytical ability with attention to detail and ability to work independently and manage challenges
  • Good understanding of employment regulations
  • Strong organizational and analytical ability with attention to detail
  • Ability to work independently and manage challenges.
  • Integrity, strong interpersonal skills, and ability to provide team leadership and to develop trust and demonstrate fairness
  • Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other language.
  • Competence in the use of the Bank standard software applications (Word, Excel. Power point).
Job Title: Senior Resource Mobilization and Partnership Officer Reference: ADB/17/174 Location: Côte d’Ivoire Grade: PL-5 Position N°: 50001279 The Complex
  • The Vice Presidency for Finance oversees the financial management of the Bank Group. This encompasses the Bank Group’s treasury activities including borrowings from the capital markets and investment activities; controllership functions including financial reporting and loan administration; strategic resource mobilization and the strengthening of the non-statutory financial resources and instruments; the overall asset/liability management for the Bank Group.
The Hiring Department / Division
  • The Resource Mobilization and Partnerships Department is responsible for the strategic resource mobilization and the leveraging of the financial resources and instruments of the Bank Group. The department’s role is to increase the pool and types of funding available to the Bank Group’s Regional Member Countries, particularly for transformative projects in line with the Bank’s Ten-year strategy.
  • The Sovereign Division is responsible for resource mobilization initiatives and partnerships with sovereign entities. It is mandated to mobilize, allocate and monitor resources for the Bank Group’s statutory capital including the African Development Fund and ensuring compliance with the African Development Fund rules and the commitments taken upon the replenishment negotiations. It leads, coordinates and supports the implementation of Highly Indebted Poor Country and Multilateral Debt Relief Initiative(s).
  • The Sovereign Division coordinates the Country Policy and Institutional Assessment and is responsible for the process of allocating African Development Fund resources among beneficiary countries, and monitors their use in accordance with various African Development Fund policies and guidelines.
  • The Division is also responsible for the required periodic reporting on the use of those Funds.
  • The Sovereign Division also leads the partnership with sovereign entities such as bilateral aid agencies and manages most bilateral trust funds of legacy partners.
The Position
  • The Senior Resource Mobilization & Partnerships Officer plays a central role in resource mobilization from sovereign partners, in partnership engagement and management, and in monitoring, evaluation and reporting.
  • Under the supervision of the Division Manager, the Resource Mobilization & Partnership Officer will also provide advice and support to internal and external clients on a range of resource mobilization and partnership issues including but not limited to: the African Development Fund, bilateral trust funds, special initiatives and any other innovative partnership mechanisms involving the Bank Group’s traditional sovereign partners.
Duties and Responsibilities The Resource Mobilization Officer will;
  • Task manage specific resource mobilization efforts through statutory and/or non-statutory replenishments, co-financing, fundraising for trust funds, special initiatives and any other innovative partnership mechanisms with the Bank Group’s traditional, sovereign partners;
  • Oversee the administration, monitoring of these funds as well as their disbursement, so as to ensure organizational compliance with Donors’ financial and programmatic reporting requirements by promoting the effective and efficient use of mobilized Donor resources;
  • Conduct consistent monitoring and evaluation activities of Donor-funded activities and preparing progress / financial reports to the respective Donors;
  • Provide internal stakeholders with technical advice and information on development partner funding priorities to strengthen opportunities for target fundraising and facilitate the coordination and collaboration between Bank Group business units;
  • Contribute to key processes during the African Development Fund cycle, including replenishment, resource allocation, monitoring, reporting, and also, updating and or developing of related procedures and operational guidelines;
  • Assist in the organization of regular internal and external outreach events for the benefit of staff and other stakeholders to explain the activities of the different funds and key drivers of the allocation system;
  • Participate in and contribute to key partnerships meetings, (including those with other Multilateral Development Banks and other international organizations, philanthropic organizations) to seek for new resource mobilization and partnership opportunities for the Bank Group;
  • Contribute to effective collaboration with other departments and complexes;
  • Contribute to the conceptualization, elaboration and presentation of Bank Group resource mobilization and negotiation documents; elaborate policy and strategy papers relevant to resource mobilization and/or negotiation process;
  • Contribute to the development of strategic options for positioning the Bank Group in the global aid architecture, mobilizing and deploying its resources, by contributing to the planning, conceptualization, elaboration and presentation of the Bank Group key resource mobilization and negotiation documents;
  • Assist in elaborating Division’s objectives, work programs and their execution while ensuring that deadlines are met and that outputs meet the highest technical standard.
Selection Criteria Including desirable skills, knowledge and experience:
  • Hold at least a Master's degree or its equivalent in either the social sciences (economics, politics, sociology, etc.), finance, public policy, international affairs, law and/or other relevant fields from recognized institutions and with stellar academic records.
  • Have a minimum of five (5) years of relevant experience at national and international level, of which at least two to three (2-3) must be related to resource mobilization and/or partnerships across public, private and/or non-profit sectors along with established operational track record in achieving results.
  • Demonstrable knowledge of international development financing and the global funding architecture, particularly as related to the Addis Ababa Conference on Financing for Development.
  • Knowledge of the African Development Bank’s various financial instruments, policies as well as of its resource mobilization and on-lending activities is an added advantage
  • Demonstrable record of operational effectiveness, client orientation, problem solving, communication and teamwork.
  • Excellent spoken and written English or French with preferably working knowledge of the other.
  • Ability to demonstrate cultural, gender, religion, race, nationality and age sensitivity and adaptability
  • Competence in the use of computers and office software packages (MS Word, Excel, etc) and advance knowledge of spreadsheet and database packages, experience in handling of web-based management systems.
Job Title: Principal Information and Communication Technologies (ICT) Officer Reference: ADB/17/166 Location: Côte d’Ivoire Grade: PL4 Position N°: 50093741 The Complex
  • The Vice Presidency for 'Agriculture, Human, and Social Development' is a Sector Complex focusing on the Bank's Ten Year Strategy High 5s priority of "Feed Africa" and "Improve Quality of Life for the People of Africa".
  • The complex objectives are (i) to develop, policy and strategy; (ii) provide deep sector expertise to the Regions by gathering pool of experienced individuals who can be consulted to provide sector expertise on complex transactions; (iii) develop new financing instruments; (iv) the VP will act as the spokesperson to represent the Bank with external stakeholders on aspects of “Feed Africa” and Improve Quality of Life for the People of Africa”.
The Hiring Department / Division The Agriculture Finance and Rural Development Department works closely with the Agriculture and Agro-Industry Department and the Regional Directorates to provide support for the delivery of Feed Africa: Strategy for Agricultural Transformation in Africa, 2016-2025. The core mandate of Agriculture Finance and Rural Development Department is to develop the strategy of the Bank related to agricultural and rural finance and rural development, represent the Bank with external stakeholders, provide sector expertise to the regions by gathering experts who can be consulted by operations and closing the financing gap for private sector-led development of agricultural value chains.
The Department is to mobilize and deploy the required expertise; and, provide support the design and implementation of agricultural finance and rural development operations for key commodity value chains.  The department is structured into two Divisions: (i) Agriculture and Rural Finance Division; and (ii) Rural Infrastructure Development Division. The Rural Infrastructure Development Division has the following deliverables:
  • High-quality and Innovative Instruments for Rural Infrastructure Integrated into Projects
  • Practical Implementation Arrangements with Key Implementing Partners
  • Knowledge Management of Rural Infrastructure Best Practices
  • Enabling Environment and Alliances with Key Stakeholders
  • Monitoring of Performance and Recommendations for Corrective Actions
The Position The main purposes of the Principal Information and Communication Technologies Officer in the Rural Infrastructure Development Division are:
  • Support to an enabling environment for rural development for agricultural transformation, focused on development and upgrading for 18 key priority value chains articulated in the Feed Africa Strategy in targeted Agro Ecological Zones
  • Provide support and expertise to regional directorates on soft infrastructure through new information and communication technologies increasing the participation of rural youth, women and smallholder farmers in the 18 priority commodity value chains in targeted Agro Ecological Zones;
  • Ensure adoption of social and environmental safeguards for rural infrastructure.
  • Monitor and report on the implementation of the rural infrastructure instruments and their contribution to Feed Africa and action plan.
Duties and Responsibilities The Principal Information and Communication Technologies Officer, under the oversight of the Division Manager Rural Infrastructure Development performs the following: 1.) The technical oversight:
  • Implement the Action Plan for Rural Infrastructure Development for 2017 and the next 3 years, which includes innovative new products that take into consideration smallholder farmers and Micro Small and Medium Enterprises, women and youth, and that facilitate sustainable and integrated value chain development;
  • Provide technical support and oversight to the Regional Directorates and country teams for soft infrastructure through new information and communication technologies increasing the participation of rural youth, women and smallholder farmers in the 18 priority commodity value chains in targeted Agro Ecological Zones;
  • Provide technical support and oversight to the conceptualization and guide the implementation of Rural Information and Communication Technologies Infrastructure for Agropoles and Agro-industrialization and other value chain development projects;
  • Support Regional Member Countries and Task Managers in the identification, preparation and appraisal of Rural Information and Communication Technologies Infrastructure for country operations;
  • Enhance project implementation quality, timeliness and integrity through developing and implementing controls that minimize slippages;
  • Develop and implementing performance monitoring and evaluation systems and reporting activities (including KPIs - Key Performance Indicators- ) to enable transparent assessment of rural market infrastructure outcomes and impacts, both for internal and external circulation;
  • Establish synergies between the Rural Information and Communication Technologies Infrastructure and the Bank’s other flagship programs for Agricultural Transformation in Africa: Agropoles and Agro-Industrial Zones;
  • Maintain regular communication channels with stakeholders on progress and achievement of agriculture value chain financing operations as well as emerging constraints and opportunities;
  • Establish and maintain strategic collaboration with relevant partners in the area Rural Information and Communication Technologies Infrastructure for the sector;
  • Define and monitor a set of impact indicators particularly around development impact and job creation for women and youth;
  • Formulate alliance strategy with actors along value chains with a particular focus on public private partnerships (at the country and continent level) to engage stakeholders in alignment of sustainable socio-economic development goals;
  • Agree upon follow up arrangements for project designs and technical assistance for implementation upon consultation with concerned the bank’s country offices;
  • Supervise annual work plan budget preparation and follow its execution, and advise senior management on the budgetary and financial impacts of the division’s operations;
  • Review all reports and papers prepared by the staff of the Division and give appropriate guidance;
2.) Leadership:
  • Manage the efficient use of the financial and human resources. On the technical front the work requires analytical and strategic skills, as well as personal knowledge and practical experience in the main areas of Bank intervention.
  • Ensure high-quality output within available resources, by making the best use of its human, financial and technological assets, and by monitoring and enforcing efficiency targets;
  • Supervise complex project identification, preparation and appraisal for Bank Group financing and verify quality of the projects;
3.) Staff engagement:
  • Serve as a role model, leading by example, builds alignment and commitment. Is courageous in challenging others to move the Bank forward;
  • Promote collaboration and facilitate teamwork across teams and across organizational units;
  • Maintain a high standard of professional integrity, treat individuals fairly and respectively and be sensitive to the diversity.
4.) Corporate communication:
  • Ensure effective communication between the Management and staff of the Bank, the authorities of member countries, officials from other organizations;
  • Monitor best practice in the field and, as appropriate, liaise with counterparts in other organization
  • Performs other duties assigned by the supervisor.
Selection Criteria Including desirable skills, knowledge and experience:
  • Hold at least a Master's degree or its equivalent in Agriculture, Engineering, Rural Development or closely related disciplines.
  • Have a minimum of least six (6) years relevant professional experience in the area of Public Private Partnerships;
  • Strong Information and Communication Technologies experience
  • Sound Experience with International Development Financing Institutions in developing countries including a satisfactory knowledge of their operational policies and procedures;
  • Proven leadership in matters relating to rural development such as policy dialogue, technical review of reports and consultation with other financiers, among others.
  • Significant experience in the provision of specialist technical advice, support and assistance within an information technology environment
  • Knowledge of Africa and the rural development needs, opportunities, development challenges and possible solutions;
  • Demonstrated experience in undertaking complex Information and Communication Technologies projects and providing Information and Communication Technologies solution design services that align with organisational requirements
  • Ability to identify and create meaningful linkages across sectors to drive development impact at a country and regional level.
  • Ability to lead and guide staff team from different backgrounds and in a multi-cultural environment and to build effective working relations with and among staff of the Division;
  • Communicate and write effectively in French or English, with a good working knowledge of the other language.
  • Competence in the use of standard Microsoft Office applications (Word, Excel, Access, PowerPoint); knowledge of SAP is desirable.
Job Title: Principal Investigation and Litigation Officer Reference: ADB/17/222 Location: West Africa Grade: PL4 Position N°: 50071199 The Complex
  • The President plans, supervises and manages the business of the Bank Group.
  • Under the direction of the Boards of Directors, the President conducts the business of the Bank and the African Development Fund and manages operations and activities in accordance with the Agreements establishing the African Development Bank and the African Development Fund.
  • The President supervises several Departments and Divisions including Office of the President; Independent Development Evaluation Department; Office of Integrity and Anti-Corruption; Compliance Review and Mediation Department; Secretariat to the Sanctions Appeals Board; Administrative Tribunal; Office of the Auditor General; Group Risk Management Function Directorate; General Counsel and Legal Services Department; Communication and External Relations Department; Ethics Office and Office of the Secretary General & General Secretariat.
The Hiring Department/Division
  • The Office of Integrity and Anti-Corruption plays an integral role in achieving this mandate by protecting the Bank’s corporate image and reputation, and improving the continent's investment climate through the deterrence, prevention and reduction of fraud, corruption, staff misconduct and other harmful practices within the Bank Group.
  • The Investigation Division has the overriding mandate to undertake unhindered investigations into allegations of corruption, fraud and other malpractices in Bank Group Financed Operations and conduct investigations into allegations of misconduct involving staff members of the Bank.
The Position
  • The Principal Investigation and Litigation Officer will be responsible for ensuring that unhindered investigations are conducted into allegations of fraud, corruption, other sanctionable practices, and misconduct involving Bank Group Staff, with regard to Bank financed operations, administrative budgets and misuse of Bank resources.
  • The overall objective of Principal Investigation and Litigation Officer is to conduct comprehensive investigations into allegations of fraud, corruption and other malpractices in Bank Group-financed Operations.
  • The outcomes of these investigations are transmitted under mechanisms elaborated under the Bank's Sanctions process, Human Resources and Senior Management.
Duties and Responsibilities Under the supervision and guidance of the Division Manager, the Principal Investigation and Litigation Officer will:
  • Undertake and/or lead investigations into allegations of corruption and fraud concerning Bank wide activities and operations within and outside the Bank.
  • Plan investigations and determining investigation objectives, scope, criteria, methodology to be used as well as staff and budget resources required to accomplish the assignment.
  • Receive, screen and investigate allegations or whistle-blowing on Fraud, Corruption and malpractices or suspicions thereof, in the Bank and in activities financed by the Bank, assigned by the Division Manager Investigation.
  • Conduct field work, controlling evidence and data collection and reviewing documents and information gathered in the course of an investigation to ensure that investigation objectives are achieved; that evidence is protected and adequately support the findings, conclusions and recommendations of the investigation.
  • Contribute to the processing of allegations of fraud and corruption and providing regular tracking to the Division Manager Investigation.
  • Prepare and edit required written outputs of the highest quality with logical and clear presentations of investigative findings.
  • Assist the Division Manager Integrity and Prevention in conducting fraud risk assessment and prevention efforts in the Bank.
  • Review the results of preliminary inquiry to determine availability of sufficient evidence of wrongful conduct or irregularity to warrant comprehensive investigation.
  • Conduct specially sensitive and complex interviews and investigations.
  • Monitor the implementation of investigation recommendations to prevent reoccurrence of such irregularities and safeguard the assets and image of the Bank.
  • Prepare Quarterly Activity Reports containing the status of allegations, preliminary reviews and assignment progress for the attention of the Division Manager Investigation.
  • Contribute to the preparation of the Annual Reports of the Department and other internal and external reporting.
  • Operate procedures and mechanisms for ensuring confidentiality of the hotline facility, protection of the whistle-blowers and anonymous reporting of fraud and corruption within the Bank and in activities financed by the Bank in Regional Member Countries.
  • Employ surveillance measures deemed necessary and reasonable for the furtherance of investigations.
  • Report regularly to the Division Manager Investigation on the allegations received, screened and their investigation status.
  • Monitor the implementation of investigation recommendations and report the status to the Division Manager Investigation.
  • Recommend debarment and imposition of sanctions against individuals, firms and companies found to have engaged in corrupt practices.
Selection Criteria Including desirable skills, knowledge and experience:
  • Hold at least a Masters Degree or equivalent in Law, Criminology, Accountancy, Finance, Forensic Auditing or related field.
  • Have a minimum of six (6) years of extensive and progressive experience in anti-corruption, fraud or workplace investigation including in a multi-lateral development financial institution or relevant international company or organization.
  • Professional Qualifications in Fraud Examination would be an added advantage.
  • Integrity, good judgment, fairness and discretion in dealing with staff and external parties.
  • Substantial experience in investigative work, preferably investigations relating to fraud and corruption in public or private sector, such experience may include criminal prosecutions or defense work, internal fraud/corruption and/or misconduct investigations in a corporate or government setting, tracing stolen funds
  • Excellent communication and presentation skills, both oral and written; proven ability to clearly and concisely prepare, present, discuss and defend issues, findings and recommendations at senior levels and to produce complex and compelling briefs, reports, papers, etc.
  • Excellent interpersonal skills, including the ability to work effectively in a team/task force as participant or team leader and with senior officials internally and externally.
  • Strong interviewing skills, including ability to create a focus during discussions and to elicit critical information from uncooperative witnesses.
  • Strong organizational and analytical ability with attention to detail.
  • Ability to work independently and manage challenges.
  • Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other language.
  • Competence in the use of the Bank standard software applications (Word, Excel, Power point).
Job Title: Senior Unified Communication Engineer Reference: ADB/17/219 Location: Côte d’Ivoire Grade: PL5 Position N°: 50000552 The Complex
  • The Vice-Presidency, Human Resources and Corporate Services Complex ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services.
  • The Complex leads efforts to ensure the competitiveness of the Bank as the employer of choice and is responsible for providing leadership in the formulation and implementation of Bank’s strategies on people, Information Technology, general services and institutional procurements, language services, business continuity, and health and safety strategies.
The Hiring Department / Division
  • The Corporate Information Technology Services Department is mandated by the Bank to deliver the best possible Information Technology services for Bank staff, and help achieve the results that will get the Bank closer to accomplishing its development goals.
  • The main role of the Network and Telecommunications Division is to ensure that the network and telecommunication systems of the Bank fit the needs of the Institution and function in an efficient and cost effective manner.
The Position
  • The Senior Unified Communication Engineer will ensure that Voice, Video network and communications environment is operational according to service level requirements.
  • The incumbent will partner with Network, systems and security engineers for delivering of projects and handling operation issues and challenges.
Duties and Responsibilities
  • Under the supervision of the Division Manager Network & Telecom Services, the Senior Unified Communication Engineer will
  • Design, builds and implements Unified Communications infrastructure and services.
  • Work together with network, system engineers and IT security teams to design, implement and maintain the unified communications servers, applications, features, upgrades.
  • Perform engineering analysis and provide recommendations to improve performance, increase efficiency and optimize the unified communication infrastructure, management, and cost parameters.
  • Establish, maintain and improve operational best practices and standard operating procedures for deployment, support, and management (monitoring, maintenance, etc.).
  • Work with vendors, VoIP providers and telecom carriers to resolve issues and respect the committed Service Level Agreements.
  • Develops and maintains documentation for Unified Communication architecture, installation and maintenance procedures.
  • Work closely with the network, system engineers and IT Security teams to meet project goals and to ensure operational efficiency and reliability for Unified Communication services.
  • Troubleshoot, assess, and coordinate equipment and systems repair.
  • Provide on-site user support and remote call-centre support for Video Conferencing and Telepresence Operations.
  • Configure, upgrade and maintain Polycom MCU, codecs, Media suite, Web suite, DMA, Resource manager and RPAD equipment.
  • Configure, upgrade and maintain Skype for Business Front End Servers, Branch Servers and application servers.
  • Configure, upgrade and maintain Cisco Voice Gateways and Session Border Controller in Headquarters, Regional Offices and all field officers.
  • Configure, upgrade and maintain FTP Server for Phones in CentOS in Regional Offices and all field officers.
  • Configure, upgrade and maintain GSM Gateways in Headquarters, Regional Offices and all field officers.
  • Conduct interoperability configuration and testing between Polycom and Skype for Business platforms for Voice, Video, content sharing and Telepresence services.
  • Support hosting of streamed sessions from Polycom Media servers and support remote digital recording of video conferences.
  • Develop the Business Case, Term of Reference and technical specifications related to the new project.
  • Initiate the procurement process for the approved project, participate to technical evaluation committee and follow up the process.
  • Create, update, and resolve trouble tickets as assigned as well as monitoring queue.
  • Interface with technology vendors for equipment servicing, updating and training.
  • Provides support for the Unified Communication Support team to resolve users’ incidents and problems.
  • Maintains usage statistics, issue and repair logs, or other collection/reporting systems.
  • Provide training and client support to end users in the operations of voice services and videoconferencing.
Selection Criteria Including desirable skills, knowledge and experience:
  • Hold at least a Master's degree or its equivalent in Computer Science, telecommunications or similar engineering field related business fields.
  • Have a minimum of five (5) years of relevant experience of working in Unified Communications project implementation and running complex IT Service Management operations.
  • Proven experience in Polycom Real Presence and Skype for Business project management, implementation and operation.
  • Proven experience in configuration and troubleshooting VoIP and video standards, essentially SIP, SDP, H323, RTP, RTCP, TLS Experience in designing and implementing IT Services.
  • Extensive knowledge and working experience in Cisco / VoIP/ Windows/Linux Server operating system environment, implementation and support is desirable.
  • Working experience in QoS testing and documentation as well as strong grasp of IT/Telecom concepts and design. Excellent knowledge and experience of a range of Unified Communication technologies with particular emphasis on Polycom Real Presence and Skype for Business.
  • Extensive working knowledge at Voice and Video standards: SIP, H323, MGW,SBC, ISDN/ PSTN lines configuration and GSM Gateway
  • Be able to build and maintain rapport with all users at different levels of the organisation, across Complexes, Divisions and Departments.
  • Have the ability to work under pressure and hit deadlines.
  • Have excellent interpersonal skills coupled with a collaborative style.
  • Have ability to work autonomously and proactively.
  • Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other.
Job Title: Client Technologies Assistant Reference: ADB/17/218 Location: Côte d’Ivoire Grade: GS7 Position N°: 50000561 The Complex
  • The Vice-Presidency, Human Resources and Corporate Services Complex ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services.
  • The Complex leads efforts to ensure the competitiveness of the Bank as the employer of choice and is responsible for providing leadership in the formulation and implementation of Bank’s strategies on people, IT, general services and institutional procurements, language services, business continuity, and health and safety strategies.
The Hiring Department / Division
  • The Corporate Information Technology Services Department’s mission at the Bank is to align the IT delivery strategy along with the Bank’s business strategy to increase the organizational effectiveness through efficient use of the Information Systems.
  • Under the leadership of the African Development Bank’s Information Systems Director, the Information Technology Systems Department is mandated by the Bank to deliver best possible IT services for Bank Staff, and help achieve the results that gets the Bank closer to accomplishing its poverty reduction goals in Africa.
The Position
  • The overall objective of this job is to provide 1st level IT support services to all requests and incidents which require onsite intervention related to desktop applications, office applications, client devices and general client computing Environment and act as a focal point for feedback on issues related to client computing environment with other department’s divisions to ensure efficiency and effectiveness of working IT tools of business clients
Duties and Responsibilities Under the supervision and guidance of the Principal Client Technology Officer, the Client Technologies Assistant will:
  • Resolve all incidents and service requests escalated by the executives and from the call Center to focusing primarily on IT support hardware related incidents, but help with software related incidents where needed
  • Provide onsite hardware and software services to the executives by prioritizing, categorizing, investigating and diagnosing, resolving and closing all incidents and service requests related to client computing environment at the 1st level such as desktop applications, client devices (laptops, printers, scanners, iPads; etc.) and other standard software applications in accordance with agreed criteria and the needs of the organization at head office.
  • Take responsibility for all escalated incidents and service requests when remote utilities and telephonic support options are insufficient to resolve the incidents and service requests from clients
  • Communicate with clients regarding client computing environment incidents and service requests, and notify them of impending changes or agreed unavailability of services
  • Contribute to the establishment of appropriate knowledge base content for both technical support staff and end users of the Bank, specifically with a focus on producing content that will assist First Level Support in achieving a higher rate of incident resolution.
  • Conduct user satisfaction by call back and inform them about the progress of their logged incidents and service requests
  • Ensure all work is carried out and documented in accordance with required standards, methods and procedures and that any applicable configuration management procedures are adhered to.
  • Record the resolutions of incidents appropriately to a knowledge database of client computing environment known errors
  • Participate on user acceptance tests and early support services for released Client computing environment (new or upgraded)
  • Provide coaching and guidance to clients on best use of client computing environment and recommend further trainings to clients
  • Self-awareness of continues learnings and improvements of the latest IT Client Services and devices
  • Ensure the incident management processes, service request fulfilment processes and problem management processes are followed during the provision of support services on client computing environment
  • As focal point for client computing environment, liaise with business clients and departments and ensure all services are rendered to be the business as per service level agreement.
Selection Criteria Including desirable skills, knowledge and experience:
  • Hold at least a Bachelor Degree in Computer Information Systems, Management Information Systems, Computer Science, Computer Engineering, or a closely related field.
  • Professional Certifications in IT such as ITIL Foundation(v3); Certification on Microsoft Windows install, configure and troubleshooting (Microsoft Certified Professional) would be an advantage
  • Have a minimum of five (5) of progressive relevant experience in IT Support in a major institution
  • Working experience in a similar financial multilateral institution would be an advantage
  • Experience in support & troubleshooting Windows, Mac OS platforms including mobile devices running apple IOS and Android devices.
  • Experience in Helpdesk or Client facing technology position(s).
  • Full end to end understanding of ITSM processes, development, quality and production environments in customer support related competencies such as ITSM tool.
  • Ability to work without daily guidance.
  • Working knowledge in Microsoft Windows 8.1, Apple Macintosh, Apple and Android Operating experience and troubleshooting.
  • Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other.
  • Competence in the use of standard Microsoft Office Suite applications; knowledge of SAP is an added advantage.
Job Title: Administrative and Finance Officer, Medical and Occupational Health Services Reference: ADB/17/225 Location: Côte d’Ivoire Grade: PL3 Position N°: 50066828 The Complex
  • The Vice-Presidency, Human Resources and Corporate Services Complex ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services.
  • The complex leads efforts to ensure the competitiveness of the Bank as the employer of choice and is responsible for providing leadership in the formulation and implementation of Bank’s strategies on people, IT, general services and institutional procurements, language services, business continuity, and health and safety strategies.
The Hiring Department/Division
  • The overall objective of the Medical And Occupational Health Services Unit is to make the Bank an employer of choice by providing staff members with the most conducive and healthy working environment. Its mission is to drive the transformation of the Medical and Occupational Health Services offered by the Bank and enhancing health promotion, prevention strategies and comprehensive interventions in an effort to protect, preserve and promote the health and well-being of all Staff members - healthy lifestyles for all.
  • Specifically, the Unit seeks to ensure proper application of the Bank’s policies, instructions and procedures on matters of staff health and well-being; formulate health and welfare policies that are consistent with best practices in healthcare in the workplace; and ensure the administration and provision of quality medical care to Bank’s staff and their dependents; facilitate a healthy working environment for staff through the observance of best practices in health and well-being.
The Unit is composed of four focal areas:
  • The Staff Medical Benefits Plan introduced in 2003, is one of the Bank Group’s most valuable benefits, providing worldwide comprehensive medical coverage to eligible staff, elected officers, retirees, and their eligible dependents.
  • The Plan also helps staff and retirees to meet the financial impact of obtaining quality health care coverage for themselves and their eligible dependents.
  • Specifically, the Plan seeks to
    • Provide access to quality and timely health services for the Bank staff and their dependents;
    • Carry out integrated healthcare management programs such as health promotion and disease prevention;
    • Establish and consolidate the information flow between the Plan and beneficiaries, to ensure there is full awareness of entitlements, procedures, caps, ceilings, complaints procedures, authorizations for special payment arrangements;
    • Develop major communication campaign strategy to promote ownership of the Plan and encourage members to exercise discipline in incurring medical expenses.
The Medical Center offers consultation and advice, referrals, pre-employment medicals, annual checkups, community care, and health education programs:
  • Specifically, the Center manages primary health care and first interventions in Medical emergencies and evacuations, and retort in front of epidemics.
  • The Center manages the decentralization of health services at the regional level and fosters strategic partnerships with sister Institutions.
  • The Center also provides integrated clinical services, including Therapeutic Education, Computerization of the patient medical record audits of the clinical services (performances) Evaluation and extension of the health networks Periodic medical Balance sheets (Assessments).
Occupational Health and Safety:
  • This concerns the overall improvement of working conditions, and the well-being of employees in order to contribute positively to Bank’s productivity. The primary purpose of the Bank’s Occupational health and safety framework is to ensure that the Bank provides staff with highest standards for a conducive, safe and healthy working environment.
  • This includes the inspection and regular monitoring of the buildings and equipment (ergonomic chairs, and key board, computer screens, noise and light hazards, etc.
  • The safety and well-being of all staff in the workplace must be guaranteed/convenient while inculcating in staff that it is their responsibility to maintain a safe working environment.
Welfare Services:
  • In line with the Bank’s new vision of changing the way we do business, the Unit is revamping the Welfare services and activities to listen; inform; advise and work with staff members in order to:
    • Work closely with the Bank Recourse Mechanism Units, the Staff Council, and other staff groups and the Board Members and Senior Management;
    • Provide solution and assist Staff through coaching and counseling services;
    • Manage the resolution of conflicts, working through and with others to affect mutually acceptable solutions, by using highly developed interpersonal skills;
    • Promote Work-life Balance to maintain a healthy body and mind such as sports, social program and activities within and outside the Bank;
    • Promote the family friendly policies that include remote working and flexible working hours; maternity and paternity leaves; sick leave management, etc.
The Position
  • The Administrative and Finance Officer is responsible for the efficient running of the Medical And Occupational Health Services’ back-office operations, the effective control of its financial, IT and administrative systems, in order to contribute to the delivery of the Unit’s objectives. Specific tasks include, managing administrative services including accounting and budgeting, human resources and facilities.
Duties and Responsibilities Under the supervision and guidance of the Head of Unit Medical and occupational health services, the Administrative and Finance Officer will: Financial management and Reporting:
  • Establish procedures and controls to improve efficiency of services and identify cost savings and promote efficient use of Bank resources;
  • Manage the unit’s financial affairs to ensure that the most efficient and effective financial control systems and reporting mechanisms are in place;
  • Establish and implement financial procedures in line with Bank’s requirements;
  • Advise management on methods to improve control environment of the Unit;
  • Review monthly financial reports, timely preparation and verification of reports, statements and schedules for auditing activities of the unit;
  • Prepare quarterly financial and other relevant reports, in consultation with the Unit Head and other departments, for presentation to the Vice President;
  • Monitor the petty cash balances to ensure sufficient funds are always available to meet the needs of the Unit;
  • Collect and fill in regular financial reports and budget records.
Budget Preparation and Implementation:
  • Act as the Budget focal point for the Unit;
  • Prepare cost estimates and budget proposals for the Unit, including evaluating requirements emanating from other sections;
  • Provide detailed input with respect to resource requirements for budget submissions;
  • Establish and prepare accurate and timely information for budget monitoring and progress reporting of funds disbursed;
  • Provide substantive support to the Unit in its budget review;
  • Review and finalize budget performance reports, analysing variances between approved budgets and actual expenditures;
  • Contribute to cost saving opportunities and Value Engineering in order to bring the project back to budget;
  • Manage and monitor budget implementation and recommend reallocation of funds as necessary;
  • Monitor expenditures to ensure that they remain within authorized levels.
Administration:
  • Provide a wide range of administrative support to Medical and Occupational Health Services Team in the implementation of the Unit’s mandate;
  • Liaise with General Services and Procurement department for questions relating to office accommodation, allocation of office furniture, equipment and supplies;
  • Request for repairs, work maintenance and follow-up to ensure that such works have been satisfactorily carried out;
  • Support the maintenance and accessibility of the Team’s information and other knowledge developed by the Team, and takes notes at meetings, write letters, investigation reports and prepare minutes as requested.
  • Act as focal point for the team and follow up on matters related to the unit’s activities;
  • Ensure that appropriate policies are in place with regard to procurement and tendering processes to secure the recruitment of the best Consultants and service providers;
  • Participate in the procurement of services and recruitment of consultants by preparing the terms of reference, launching of tender and liaising with the General Services and Procurement department to prepare the contract;
  • Manage efficiently all external contracts, and to ensure that all the Unit’s expenditure is correctly authorised and accounted for;
  • Ensure the overall smooth running of the Unit’s internal administration and its cost-effectiveness;
  • Manage in conjunction with the Unit Head, temporary staff (STS) and Consultant’s contracts and HR matters;
  • Manage leave of absence of staff members in the unit personnel procedures in relation to training, holidays and appraisals, ensuring these are properly documented, and to advise on relevant policies.
Selection Criteria Including Desirable Skills, Knowledge and Experience
  • Hold a Master's Degree in Human Resources Management, Social Sciences, Business Administration, Accounting, Finance or related discipline;
  • A minimum of four (4) years of relevant experience in handling General Ledger, Accounts Payable/Receivable, Budget management and Administration of Human Resource;
  • Possess strong quantitative and analytical skills;
  • Knowledge of statistics and accounting, ability to communicate the meaning of numbers in plain language;
  • Have very good knowledge of Human resources related issues;
  • Ability to initiate and manage innovations and changes;
  • Active participation in a comprehensive review processes of any Medical Plan;
  • Have an understanding of internal controls and interpretation of Financial Regulations and rules;
  • Demonstrated skills and oversight in budget coordination and decision making desirable;
  • Ability to communicate comfortably with people;
  • Ability to work under pressure, prioritize work, meet strict deadlines and work in teams;
  • Ability to interact effectively with people, and cooperate with other colleagues;
  • Capable of motivating, leading and inspiring enthusiasm and trust;
  • Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other language;
  • Competence with standard MS Office software.
Job Title: Principal Climate Change and Green Growth Officer Reference: ADB/17/224 Location: Côte d’Ivoire Grade: PL4 Position N°: 50093788 / 50093696 / 50093708 / 50093712 The Complex
  • The Vice Presidency for ‘Power, Energy, Climate and Green Growth’ is a Sector Complex focusing on the Bank’s Ten Years Strategy, High 5s priority of “Light up and Power Africa”.
  • The complex’s objectives are (i) to develop policy and strategy; (ii) to provide deep sector technical expertise to the Regions by gathering pool of experienced individuals who can be consulted for their expertise on complicated transactions; (iii) to develop new financing instruments; (iv) to act as spokesperson to represent the Bank with external stakeholders on all aspects of “Light Up and Power Africa”.
  • The Complex will focus on areas of Power systems, policy and regulation, renewable energy; and, Climate and Green Growth.
The Department
  • The Climate Change and Green Growth Department has broad objectives of: i) mainstreaming climate change and green growth into Bank’s High 5s’ operations; ii) implementing the Bank’s climate change interventions through the Bank’s Climate Change Action Plan and the Bank’s Green Growth Framework; iii) managing access to the growing number of sources of Green and Climate Finance for all Operational Vice Presidencies within the Bank; iv) driving towards achieving universal energy access through the greenest solutions possible; and v) leading all efforts within the Bank focused on minimizing and reversing the effects of Climate Change on the continent.
  • The Department consists of two divisions, Climate and Green Growth Division, and Climate Finance Division.
The Hiring Division
  • The Climate and Green Growth Division is responsible for ensuring that all efforts within the Bank are focused on minimizing and reversing the effects of Climate Change on the continent, including advising Regional Member Countries on climate and green growth policies and strategies, mainstreaming climate change and green growth in Bank-wide implementation activities and providing support to the New Deal on Energy Flagships to meet their objectives.
The Position
  • The Principal Climate Change and Green Growth Officer will be responsible for supporting the implementation of the Climate Change Action Plan and Green Growth Framework and related policies, procedures, and guidelines into the Bank’s operations for private and public sectors.
  • The incumbent will support the Operational Complexes in order to ensure that climate change and green growth considerations are mainstreamed in all operations (strategies, policies, plans, programmes and projects).
Duties and Responsibilities Under the overall supervision and general guidance of the Division Manager, Climate and Green Growth,   the Principal Climate Change and Green Growth Officer will perform the following: Climate change and green growth policy and advocacy:
  • Provide technical support to the preparation of climate change/green growth  action plans, documents, reports, operational guidelines, tools as requested by senior management, taking into account Regional Member Countries and Bank’s commitments including the implementation of the Paris Agreement and  Sustainable Development Goals ;
  • Provide technical support to monitoring and reporting on the implementation of the Climate Change Action Plan and the Green Growth Framework and related policies and strategies;
  • Assist and advise Regional Member Countries on preparation  and implementation of climate change and green growth strategies, policies and measures taking into account commitments to achieve Nationally Determined Contributions;
  • Provide technical support to the tracking and reporting on climate finance;
  • Provide technical support to Bank’s engagement with United Nations Fund for Climate Change processes (including – preparation of the Bank’s participation, related Economic and Sector Works   Board Information Notes and presentations, side events, meetings);
  • Provide technical support to updating of operational documents (operational manual, Results Based Framework,  Readiness Review Procedures, Country Strategy Papers / Regional Integration Strategy Papers and project templates to reflect the mainstreaming of climate change and green growth;
  • Provide technical support for the implementation of global and continental initiatives arising from the multilateral and regional negotiations relating to climate change, including among others, the regional flagship programmes, the Africa Adaptation and Loss and Damage Initiative, the Africa Renewable Energy Initiative, the Nationally Determined Contributions Partnership, as well as other climate change and green growth partnership initiatives by the United Nations Fund for Climate Change Secretariat, the Global Green Growth Initiative,  the Multilateral Development Banks and bilateral development agencies;
  • Provide technical support to the Committee of African Heads of State and Government on Climate Change, African Ministerial Conference on the Environment and the African Group of Negotiators and other relevant continental initiatives for effective consideration of Africa’s priorities and concerns into global frameworks.
Mainstreaming climate change and green growth in operations:
  • Provide technical assistance on climate change and green growth to the regions, by supporting Bank’s sector and regional operations through advisory services on climate change and green growth mainstreaming;
  • Provide technical support  to task teams  to access climate finance, from both internal and external trust funds, in close collaboration with Climate Change and Green Growth officers in the regions  and Climate Finance Officers, including participation in Trust Fund cluster meetings;
  • Support the development of relevant adaptation, mitigation and green growth tools and instruments that support climate-resilient and low-carbon development trajectories in Africa.
  • Support the mainstreaming, implementation and monitoring of climate change and green growth considerations/elements in Bank’s operations during the identification, preparation, appraisal, supervision and project completion stages as appropriate;
  • Support preparation of  the climate change technical sections required in the Project Concept Notes  and the Project Appraisal Reports and any other project related reports as appropriate in close collaboration with project teams;
  • Support the implementation of the climate risk screening and the Adaptation Review and Evaluation Procedures functions of the Climate  Safeguards System and the Green House Gas Accounting tool for projects;
Capacity building and Knowledge Management:
  • Identify, assess Bank wide capacity building needs on climate change and green growth (e.g. needs assessments);
  • Provide technical support to the design and implementation of training programmes  for Bank staff and their counterparts in Regional Member Countries;
  • Coordinate/Support  annual and mid-term reporting on the mainstreaming of climate change into CSPs and RISPs in collaboration with Climate Change and Green  Growth Officers in the regions;
  • Coordinate/Support annual and mid-term reporting on the implementation of the CCAP and GGF;
  • Perform any other duty assigned by the Division manager or Director
Selection Criteria Including desirable skills, knowledge and experience:
  • Hold at least a Master's Degree in Climate, Environment and Natural Resource Management, Energy Policy,  International Development, Economics, or a related field;
  • Have a minimum of six (06) years of experience in a combination of related fields such as national and international climate policies and measures including the United Nations Fund for Climate Change negotiations; climate and green growth; energy and project management; climate or green finance; trust fund management; multilateral development bank; public or private financial institutions; and development or related fields.
  • Knowledge of climate change and green growth, and of multilateral climate governance framework and global climate finance architecture.
  • Understanding of climate change and green growth issues, challenges and practices relating to Africa.
  • Experience in the area of mainstreaming climate change adaptation and mitigation measures into development interventions, or field operations involving climate change and green growth matters.
  • Proven track record on policy dialogue and cross-institutional collaboration at the highest level, including with representatives of government and non-government partners.
  • Results-oriented, team player, articulate analyst with attention to details, persuasive communicator and good writer
  • Client orientation - Proposes effective services and solutions to staff beyond presenting issues and past challenges and gains respect through the depth of expertise demonstrated in effectively managing diverse clients and country situations
  • Innovation and Change - Consistently seeks more effective and practical ways for the Departmental delivery of services, products, and processes and proposes new ways to improve the quality and relevance of products and services
  • Demonstrated ability to work effectively in a multicultural environment and build effective working relations with clients and colleagues.
  • Excellent technical and analytical skills and established track record in operational and policy work on climate change, green growth and climate finance matters;
  • Strong Knowledge in supporting the mainstreaming of climate change and green growth into major development investments within the Continent;
  • Knowledge of climate change and climate finance issues facing regional member countries;
  • Strong practical experience in applying tools and instruments for mainstreaming climate change, green growth and climate finance into development concerns in Bank operations.
  • Ability to communicate orally and in writing effectively in French or English, with a good working knowledge of the other language.
  • Competence in the use of standard Microsoft Office applications (Word, Excel, Access, PowerPoint).
Job Title: Chief Loan Accounting Officer Reference: ADB/17/229 Location: Côte d’Ivoire Grade: PL3 Position N°: 50000815/50093777 The Complex
  • The Vice Presidency for Finance oversees the financial management of the Bank Group.
  • This encompasses the Bank Group’s treasury activities including borrowings from the capital markets and investment activities; controllership functions including financial reporting and loan administration; strategic resource mobilization and the strengthening of the non-statutory financial resources and instruments; the overall asset/liability management for the Bank Group.
The Hiring Department / Division
  • The primary objective of the Loan Accounting Division is to administer the loan, grant and guarantee portfolios of the Bank Group as well as the portfolios of Funds under management by the Bank.
The Position
  • Under the oversight of the Division Manager, the Chief Loan Accounting Officer is responsible for the management of the Bank Group lending portfolio which includes among other activities, ensuring the accuracy in the processing of lending transactions and undertaking in-depth analysis of the lending portfolio:
    • Participate in the formulation and implementation of loan accounting, billing and recovery policies of the Bank Group;
    • Maintain Bank Group loan accounting records, prepare and issue bills for loan repayments and follow-up loan arrears;
    • Process and disseminate loan-related financial statistics. Assist borrowers in understanding the loan accounting, billing and collection procedures.
Duties and Responsibilities The Chief Loan Accounting Officer will:
  • Conceptualize, design and implement financial models, processes and use other analytical methodologies to evaluate reasonableness of loan' statistics and conduct in-depth analysis and report on the Bank Group loan/grant portfolio;
  • Use analytical tools to produce realistic and reliable long-term disbursement and loan income forecasts, sensitivity analyses and focused financial information including the determination of the fair value of the African Development Bank loan portfolio for inclusion in the quarterly Financial Statements. Information is used for bank wide planning processes including determining borrowing requirements of African Development Bank and encashment requirements for ADF;
  • Communicate and defend the results of analysis and projections reports;
  • Participate in the formulation and evaluation of financial policies and lending products where they relate to loan administration and give recommendations on appropriate lines of action;
  • Participate in Task Groups involved in systems enhancements and formulate user requirements for significant enhancements;
  • Undertake consistency checks on the loan database including recommending and taking appropriate corrective action;
  • Control, coordinate and verify the section’s significant projection jobs such as electronic reconciliation of loan accounts, statement of loans and grants, amortization schedules, procurement data, maturity structure and currency composition of outstanding loans;
  • Prepare write-ups and statistics for the annual Report, African Development Bank Rating Review Booklet and Budget, the Boards periodic information note on arrears, disbursements and the monthly net transfer of resources and the bi-monthly situation of Bank Group arrears and the accompanying report to senior management;
  • Participate in the update of the Loan Accounting Billing and Recovery Handbook as necessary;
  • Perform other duties as assigned by the Division Manager.
Selection Criteria Including desirable skills, knowledge and experience:
  • Hold at least a Master's Degree in a quantitative discipline (Economics/Econometrics, Statistics, Operations Research, Finance or Mathematics) or MBA with strong quantitative focus;
  • Have a minimum of seven (7) years of relevant experience. Good knowledge of financial concepts and familiarity with wide range of financial products, data analysis, and financial statistics;
  • Expertise in Client orientation, Team working and Relations, Problem solving ,Communication, Creativity and innovation;
  • Knowledge of financial products and financial modelling;
  • Strong analytical skills;
  • Proficient in the use of standard MS Office software applications, particularly Word, PowerPoint, and Excel , Access and Extensive hands-on interaction with computer systems and analytical tools; knowledge of SAP CML is desirable;
  • Ability to communicate effectively (written and oral) in English or French with a good working knowledge of the other language.
Job Title: Infoline Desk Assistant Reference: ADB/17/102 Location: Côte d’Ivoire Grade: GS8 Position N°: 50093564 The Complex
  • The Vice Presidency for Finance oversees the financial management of the Bank Group.
  • This encompasses the Bank Group’s treasury activities including borrowings from the capital markets and investment activities; controllership functions including financial reporting and loan administration; strategic resource mobilization and the strengthening of the non-statutory financial resources and instruments; the overall asset/liability management for the Bank Group.
The Hiring Department / Division
  • The primary purpose of the Banks’s administrative expenses is to provide efficient transaction processing services with respect to the capital and administrative expenses of the Bank and of all bilateral funds.
  • The Division not only ensures that expenses incurred are in accordance with Bank policies but also actively seeks opportunities for savings for the Bank in the management of expenses.
  • Ensure the Banks’s financial rules and regulations are respected and all working procedures are adhered to in processing payments related to administrative expenses.
The Position Under the supervision of the Division Manager, The Info Line Desk Assistant - Financial Control Department  will;
  • Manage the administration of the Banks’s Administrative Expenses Division Infoline Helpdesk, respond to the different categories of information requests in a standardized, professional and timely manner in order to provide greater level of customer satisfaction;
  • Manage time effectively by ensuring that requests are timely and properly routed to appropriate persons to enable the Banks’s administrative expenses Division staffs to become more effective in their core function of payment processing.
Duties and Responsibilities The Info Line Desk Assistant -  Administrative Expenses Division will: Specific accountabilities of the function:
  • Organize, supervise and effectively handle queries from clients (users from all the banks) regarding payment requests and justifications of payment requests, policies and procedures guiding the payment process;
  • Analyze logs and follow through on queries until they are closed by the person handling them, and based on client feedback and report findings make proposals as appropriate in order to improve internal procedures to provide greater client satisfaction;
  • Utilize information from analysis of requests received as a basis to develop and maintain a comprehensive set of documentation which is easy to find, access, interpret and act upon, regarding recurring matters of interest in respect of account payables and other payment requests such as documentation of Frequently Asked Questions and other relevant documents on the division’s intranet Web page;
  • Assist to in providing first level technical /operational support to new and existing staff in implementation of new system enhancements, policies and procedures for all types of payments..
  • Monitor and correct anomalies on any items on SAP for the Banks’s Administrative Expenses Division different sub-sections including External Vendors, Trust Funds, Travels and Missions, Field Offices, this to ensure successful injection of accounting entries in the system;
  • Generate SAP Reports on payment and other requests managed by FIFC2 division and follow-up on;
  • Supervise and control the implementation of the relevant client service and quality procedures by the team, and recommend improvements in the service to clients in quality of the deliveries, procedures and tools for the helpdesk;
  • Participate in the design, testing and implementation of all relevant SAP system enhancement projects for the division and other programs in order to reach and further exceed set standards;
  • Liaise with the Information and Technology department and resolve all SAP technical issues encountered in utilization of the different SAP modules used within the division;
  • Keep self and the team abreast of continuous changes and interpretations in policies and procedures governing administrative expenses and payment processing and disseminating using available appropriate media;
  • Ensure full compliance with the Bank's information security and confidentiality policy in dissemination of payment information and ensuring proper management of sensitive information;
  • Problem solving skills in order to match with the Banks’s Administrative Expenses Division client needs;
  • Perform any other duties assignment by the Supervisor or Manager.
Accountabilities common to Individual Contributors:
  • Organize own work, Anticipate and inform superior and relevant colleague-s of any risk of delay or mis-achievement, and take or recommend action to avoid it as per operating procedure;
  • Participate in defining manpower needs for the helpdesk, and in the implementation of the approved recruitment; training and development actions, in order to ensure that the helpdesk is adequately staffed with well trained personnel;
  • Coach a more junior staff member, explain  tasks, follow up and control the professionalism and quality of work, and help him/her to use time effectively and take initiatives within his/her responsibilities area;
  • Check the quality and client service of his/her activities, highlight mis-alignment and issues in achieving this and request superior support as needed,  in order to ensure the client service and quality of his/her deliveries in line with the Banks’s Administrative Expenses Division specifications;
  • Organize his/her work to deliver most efficiently, identify and report on areas for improvements in procedures and tools used, propose and introduce such improvements.
  • Maintain a good communication with colleagues within his/her section, from the Banks’s Administrative Expenses Division and across the Bank to facilitate the work and the achievements of every one's responsibilities and objectives;
  • Comply with his/her function's control and reporting procedures, inform his/her management frequently about work progress, current and anticipated issues, and propose actions to address them;
  • Adhere strictly to all ethics, health, safety, fire prevention, security, environment and hygiene policies and procedures, keeping his/her work area and equipment clean, tidy and in safe condition, and by adopting and encouraging colleagues to adopt the appropriate behavior.
Selection Criteria Including desirable skills, knowledge and experience:
  • Hold at least a Bachelor's Degree in Computer Information Systems or equivalent relevant field. Other IT certifications or proven SAP trainings and certifications will be an advantage;
  • Have a minimum of five (5) years of relevant experience gained in a similar environment. Any professional relevant experience above 6 years will be an advantage;
  • Experience gained in working in information/call centers or in client service centers;
  • Proficiency in the utilization of SAP ERP system, especially FI/MM/Travel/workflow and Microsoft office Software with proven ability to train others in the utilization of the programs;
  • Experience in the implementation of business process enhancement projects;
  • Report Writing  and analytical Abilities;
  • Good communication and interpersonal skills working in a multicultural diverse environment.
  • Ability to plan work schedules effectively in a busy work environment;
  • Professional and courteous approach to working with clients including over the telephone;
  • Strong verbal and written communication skills in English or French. Preferably with working knowledge of the second language;
  • Competence in the use of Bank standard software (Word, Excel, Access and PowerPoint).
How to Apply Interested and qualified candidates should: Click here to apply  
 
 
Application Deadline: 9th June, 2017.