Recent Vacancies in a Manufacturing and FMCG Company in Lagos, 8th August 2019
Revolutions Consulting and Environmental Services - Our client, a top player in the Manufacturing and FMCG sector is seeking qualified persons to fill the positions below:
Job Title: Complaint Management Specialist
Location: Lagos
Responsibilities
- Partners with sales operations and support departments to identify root cause of issues and solutions to increased levels of complex escalated complaints as evidenced by amount of research.
- Delivers quality customer service experience focused satisfying the customer during the complaint resolution process.
- Evaluates complaint management process to ensure consistent practices in accordance with policies, procedures and all state/federal laws.
- Calibrates with peers and management on previous resolutions to ensure accuracy of handling and process.
Requirements
- B.Sc in any related field
- Minimum of 10 years of experience, in customer experience management and contact center management.
- Previous experience working in a frontline customer-facing role will be strongly considered.
- Communication Management
- Root cause analysis management
- Data Management
- SOP Management.
Job Title: Customer Experience Manager
Location: Lagos
Reports: Head of Customer Care.
Responsibilities
- Championing a positive, professional, and ‘can do’ culture of continuous improvement.
- Collaborating with Contact center and Operations to obtain timely relevant reports and/or information and to drive a great first-time resolution for the customer;
- Closely overseeing issue resolution for your customers, taking over on direct communication with the customer where necessary or in response to particularly sensitive issues or complaints;
- Developing processes and/or procedures which minimize the recurrence of issues;
- Working with Sales and Management to manage end-of-contract disputes, ensuring a satisfactory conclusion for all parties with focus on future renewal business.
Requirements
- B.sc in any related field.
- Minimum of 10 years of experience, in customer experience management and contact center management.
- Previous experience working in a frontline customer-facing role will be strongly considered.
- Communication Management
- Root cause analysis management
- Data Management
- SOP Management
Job Title: Accountant
Location: Lagos
Slot: 2 Openings
Job Requirements
- Ability to efficiently execute Management Reporting.
- B.Sc Accounting + ACA
- Minimum 3 years Experience
Job Title: Assistant General Manager (AGM Finance)
Location: Lagos
Slot: 8 Openings
Responsibility
- Payroll Management, Tax, External Reporting, Journal Processing, Management Reporting, and Supply Chain finance.
Requirements
- B.Sc Accounting + ACA
- Minimum 15 years Experience
- MBA (Added Advantage)
Job Title: Senior Accountant
Location: Lagos
Slot: 5 Openings
Responsibilities
- Good knowledge of Asset care, Management Reporting and inventory
Requirements
- B.Sc in Accounting + ACA
- Minimum 8 years of Experience
How to Apply
Interested and qualified candidates should send their CV to:
[email protected] indicating the role as subject of the email
Application Deadline 10th August, 2019.