Recent Jobs in a Fast Growing Fintech Company
People Capacity Management - Our client, a fast-growing Fintech company, is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Head, Customer Relations
Location: Lagos
Responsibilities
- To manage and innovate customer complaint management system to reduce customer complaints
- Manage & develop quality team to enhance and control call centre/ service quality standards and measurement for all customer touch points
- Review and improve CS agents- conversations (calls,emails,chat,etc.)- To measure and improve CSAT
- Ensuring disciplined use of internal systems while tapping into the creativity of the team for continuous improvement
- Providing customer insights that form the basis for growing our product portfolio and driving process innovation
- Focusing on continuous improvement in conversion through automation, training, and cross-functional collaboration.
Requirements
- B.Sc Degree in a relevant field
- Master's Degree is an added advantage
- Relevant additional professional qualification is required
- A minimum of 5 years experience
- Prior work experience in the tech / e-commerce industry is required
- Tech savvy and data-driven to help shape a multi-channel customer experience and drive results
- Extensive experience in process improvement through automation and tech-enabled tools
- Candidates mustlive within Lekki, Lagos.
Job Title: Public Relations Manager
Location: Lagos
Responsibilities
- Plan, implement and manage public relations programs
- Plan and budget for PR events, programs and initiatives
- Help in designing and reviewing a variety of promotional and marketing materials
- Design and review the online content in media announcements and media kits
- Monitor corporate image frequently and ensure it is in compliance with company brand
- Check and manage content produced for website and social media channels
- Develop and implement PR policies and procedures
- Measure and provide reports on each PR campaign
- Build long-term relationships with all relevant stakeholders, such as local government, media people, politicians, etc.
- Produce content for various speeches, events, hearings.
- Develop and implement crisis communications advice and media strategy, as needed.
Requirements
- B.Sc / B.A in PR, Communications, Journalism or similar relevant field
- Previous working experience as Public Relations Specialist for 5 year(s)
- A proven track record of successful PR campaigns
- Excellent communication, presentation and leadership skills
- Outstanding organizational and time management skills
- Aptitude in presentation and public speaking
- Attention to details
- Candidates must reside in Lekki, Lagos.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: recruitment@peoplecapacitymanagement.com using the Job Ttle as the subject of the email.
Application Deadline 1st April, 2021.