Recent Jobs in a Fast Growing Fintech Company

People Capacity Management - Our client, a fast-growing Fintech company, is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Head, Customer Relations

Location: Lagos

Responsibilities

• To manage and innovate customer complaint management system to reduce customer complaints
• Manage & develop quality team to enhance and control call centre/ service quality standards and measurement for all customer touch points
• Review and improve CS agents- conversations (calls,emails,chat,etc.)- To measure and improve CSAT
• Ensuring disciplined use of internal systems while tapping into the creativity of the team for continuous improvement
• Providing customer insights that form the basis for growing our product portfolio and driving process innovation
• Focusing on continuous improvement in conversion through automation, training, and cross-functional collaboration.

Requirements

• B.Sc Degree in a relevant field
• Master's Degree is an added advantage
• Relevant additional professional qualification is required
• A minimum of 5 years experience
• Prior work experience in the tech / e-commerce industry is required
• Tech savvy and data-driven to help shape a multi-channel customer experience and drive results
• Extensive experience in process improvement through automation and tech-enabled tools
• Candidates mustlive within Lekki, Lagos.

Job Title: Public Relations Manager

Location: Lagos

Responsibilities

• Plan, implement and manage public relations programs
• Plan and budget for PR events, programs and initiatives
• Help in designing and reviewing a variety of promotional and marketing materials
• Design and review the online content in media announcements and media kits
• Monitor corporate image frequently and ensure it is in compliance with company brand
• Check and manage content produced for website and social media channels
• Develop and implement PR policies and procedures
• Measure and provide reports on each PR campaign
• Build long-term relationships with all relevant stakeholders, such as local government, media people, politicians, etc.
• Produce content for various speeches, events, hearings.
• Develop and implement crisis communications advice and media strategy, as needed.

Requirements

• B.Sc / B.A in PR, Communications, Journalism or similar relevant field
• Previous working experience as Public Relations Specialist for 5 year(s)
• A proven track record of successful PR campaigns
• Excellent communication, presentation and leadership skills
• Outstanding organizational and time management skills
• Aptitude in presentation and public speaking
• Attention to details
• Candidates must reside in Lekki, Lagos.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: recruitment@peoplecapacitymanagement.com using the Job Ttle as the subject of the email.

Application Deadline 1st April, 2021.