Recent Job Vacancies at Old Mutual Nigeria

⏲ Jun 28, 2018, 1:05 PM
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Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances. We are recruiting to fill the position below: Job Title: Sales Advisor Location: Lagos Job Description

Oldmutual a multinational insurance company is seeking to hire sales Financial Advisor

Purpose of Role

Financial Advisor provides clients with specialist advice by recommending the most appropriate products and services available, ensuring that clients are aware of products that best meet their needs.

Responsibilities

Make cold calls and develops base for a long -term source of clients by using referrals or special group interest to compile list of prospects.
Develop sales strategies and provide feedback to managers.
Identifying new leads, perform follow up duties.
Building and maintaining your client base.
Advising strategies for clients in insurance coverage, investment planning, cash management and other areas to help them reach financial objectives.
Implementing financial plans or referring clients to professionals who can help them.

Qualifications/Competencies

Excellent communication, interpersonal and listening skills.
Ability to network and establish relationship with clients.
Negotiation and influencing skills as well as determination and tenacity.
A minimum of first degree Hnd or B.Sc.
Little or no experience.
A good level of numeracy.
A target driven mindset.
Selling skills.

Remuneration

Basic allowance: NGN25, 000 (which is for telephone and transport allowance) and commission on new business and renewals.
Commission ranges between 5%-25% on each insurance product, also varies depending on the product.
Provision of HMO
Non-Life insurance products- Easy to sell product

Interested and qualified candidates should send their Resume to: [email protected] Application Deadline 10th July, 2018. Job Title: Client Retention Manager Ref No: 1097/NIGE/EU/Client Retention Manager/Nigeria/270618 Location: Nigeria Start Date: 2018-06-27 Contract: Permanent Category: Insurance Introduction

This role is individually strategically accountable for Customer Relationship Management in order to maximize Customer Retention, policy renewals and Customer Loyalty across the Life and General business.

Job Specification Description:

Manages the daily operations of the Retention team for RMM, Bancassurance and GI retail Business
Direct and coordinate retention activities of the company
Plan, coordinate and supervise activities on outbound calls to Customers informing them about the status of their RMM policies and renewable policies
Develop processes that lead to enhanced cross selling and up selling to our customers
Manage Customer data for the purpose of policy cross selling.
Manage the team for performance

Key Result Areas Business Retention Monitoring:

Accountable for implementing a process that track and monitor policy retention levers to ensure Customers are retained within the business.
Ensuring that premium collection methods are optimal, monitoring and enhancing the tracking criteria.
Taking ownership for retention assumptions in calculation of financial results as well as forecasting during the year
Plan, Direct and coordinate the daily work flow of customer interaction process (Customer engagement, keep-in touch) from policy inception till renewal.

Building new retention capabilities:

Finding and implementing new premium collection functions that will assist the Retail Mass Market.
Accountable for the Implementation of a Customer Retention Loyalty Scheme to maximise potentials for rewarding and retaining customers.

Integration:

Works with multiple departments to ensure processes adhere to good client retention practices
Collaborate closely with the Sales, Operations, Finance, Marketing and IT teams in attending to Customers’ complaints and enquiries that arise from renewal retention

Client Retention strategy:

Engages with business leaders at both strategic and tactical level on client retention processes.
Engage with customers on Complaints resolution and policy cancellation requests
Daily coordinate, supervise all failed premium payments by contacting customers through all the approved available communication options.
Analyse Retention data, focusing on resolving root causes for an improved RMM persistency ratio through all relevant channels.
Enhance the process of providing data feedback to all sales teams on premium collection status.
Develop process improvement initiatives and manage projects that pertain to customer retention
Analyze reports of findings from customer’s complaints and recommend appropriate measures to minimize reoccurrence of complaints.
Develop process improvement initiatives and manage projects that pertain to customer retention.

Stakeholder Management:

Communicates and consults with relevant stakeholders to ensure a significant impact of internal processes on client retention.
Relationship building - Initiates, maintains and manages relationships with third parties in relation to client retention.
Generates and anaylses reports on Retention tracking and improvements to Management
Provides customer analysis to propose avenues for prospective business development initiatives.
Works closely with business and team heads in the Retail Business

Consulting with business:

Consult with business Heads to ensure all processes, customer touch points and systems support Customer Retention.
Provide weekly reports for policy status trends on OIPA and TIA.
Manages accounts within an operational budget for Customer Loyalty Scheme

Minimum Requirements Experience & Skills:

Bachelor's degree (as a minimum).
Minimum of 8 years in a Customer Services role.
Good knowledge of customer relationship manager system (CRM).
Experience in a Supervisory role
Insurance industry experience
Knowledge of Life Insurance products
I.T proficiency (good knowledge of MS packages – Word, Excel, PowerPoint)
Very good communication skills (verbal and written)
Must have a passion for Sales / Business development
Very good Presentation skills

Interested and qualified candidates should:Click here to apply Application Deadline 11th July, 2018 Job Title: Client Service Team Lead (Life & Retail Mass Market) Ref: 1098/NIGE/EU/Client Service Team Lead (Life & Retail Mass Market)/Nigeria/270618 Location: Nigeria Start Date: 2018-06-27 Contract: Permanent Offer: Market Related Introduction

This role is individually accountable for managing the Customer Service Team for the Life business in order to maximize productivity and customer satisfaction.

Job Specification Description:

Manages the Life business daily operational Customer Service Team.
Manages the Customer services functions in the Retail Mass Market team
Responsible for the daily work flow and volumes within specific functional area.
Delivers, maintains and enhances service / work standards and work quality within a given process.
Carries out quality assurance checks / monitoring of service delivery in all Life offices to ensure service standard compliance
Manages some accounts within an operational budget.
Works closely with the Client Retention team to ensure policy retention of the Retail business transactions

Key Result Areas Operational Delivery:

Manages daily operational (client service and or administrative) delivery within specific functional area.
Accountable for technical decision making within a specific functional area.
Could take accountability for the implementation of a strand of an operational project.
Extensive experience in day to day management.
Advice Management on daily / monthly Customer experience using the approved customer metric standards.

Team Effectiveness:

Individually accountable for customer/client service delivery through efforts of others.
Accountable for others' time, task and output quality.
Balances own priorities with directing and motivating others.
Plans and assigns work over the applicable period.
Guides and directs staff to achieve operational excellence standards.
Creates a climate for optimal performance.
Manages performance.
Selects potential staff to sustain customer/client service delivery.
Responsible for day-to-day feedback and review of performance.
Coaches and mentors staff.

Quality Assurance:

Delivers, maintains and enhances service / work standards and work quality within a given process.
Ensures daily processing complies with all appropriate product and legislative rules and requirements.
Develops and maintains procedural documentation.
Ensures that the quality of Service delivery to customers conforms to agreed service level standards.
Ensure customers are well informed about their policies and available products.

Relationship Building: