Recent Job Vacancies at Accenture Global Multiservices


With Accenture Global Multiservices, customers enjoy more than one of our services delivered to their sites but maintains a high degree of client Management relating to the suitability of input specifications,in order to meet their business requirements and budget. For each of the services Accenture Global Multiservices provides a team that delivers a solution that accommodates your needs and the outcome you are looking for.
    Job Title: Office Assistant Location: Nigeria
Responsibilities:
  • Organize office and assist associates in ways that optimize procedures
  • Sort and distribute communications in a timely manner
  • Create and update records ensuring accuracy and validity of information
  • Schedule and plan meetings and appointments
  • Monitor level of supplies and handle shortages
  • Resolve office-related malfunctions and respond to requests or issues
  • Coordinate with other departments to ensure compliance with established policies
  • Maintain trusting relationships with suppliers, customers and colleagues
  • Perform receptionist duties when needed
Requirements:
  • Knowledge of “back-office” computer systems (ERP software)
  • Working knowledge of office equipment
  • Thorough understanding of office management procedures
  • Excellent organizational and time management skills
  • Analytical abilities and aptitude in problem-solving
  • Excellent written and verbal communication skills
  • Proficiency in MS Office
    Job Title: Sales Advisory Location: Nigeria
Responsibilities:
  • Arrange merchandise on shelves according to popularity and other criteria
  • Approach customers and offer them advice on products to persuade them to buy
  • Provide information and other services such as handling returns of merchandise
  • Locate products on behalf of customers
  • Deal with complaints in a patient and helpful manner
  • Take and record orders through a computer system in person or over the phone/e-mail
  • Update customer information in databases
  • Go the “extra mile” to meet targets
  • Monitor shelves inventory and unload new products when needed
  • Operate cash registers and close daily revenues
  • Maintain a clean and orderly environment in the store
Requirements:
  • Experience in handling cash register
  • Tech savvy with working knowledge of computer systems and databases
  • Able to balance a customer-oriented and a results-driven approach
  • Patient and comfortable dealing with complaints
  • Professionalism and outgoing personality
  • Excellent communication and interpersonal skills
  • Outstanding organizational and multi-tasking abilities
  • Good physical endurance
  • OND,HND,BSc or equivalent
    Job Title: Call Centre Manager Location:Nigeria
Responsibilities:
  • Hiring, training, coaching, and leading call center representatives as they provide support for customers.
  • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Authorizing replacements or refunds.
  • Taking on other tasks or projects to support employees, other managers, and call center operations.
Requirements:
  • HND,BSc or equivalent.
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • Knowledge of management principles and familiarity with company products, services, and policies.
  • Strong coaching and leadership skills, ability to motivate employees.
  • Decisiveness and attention to detail.
  • Proficiency with necessary technology, including computers, software applications, phone systems, etc.
  • Polite, professional phone voice.
    How to Apply Eligible candidate should submit their CVs to:accentureglobalmultiservices@gmail.com
Application Deadline 31st December, 2018