Recruitment at Kwik Delivery
Kwik Delivery - We are a new start-up platform company in the logistics market in Nigeria committed to offering reliable and secure parcel shipping services within large metropolitan areas. Operations started in Lagos in Q2 2019.
We are recruiting to fill the positions below:
Job Title: Process & Capacity Development Specialist
Location: Lagos
Who You Are
- A change agent and influencer, a great communicator, creative and problem solving individual.
- You possess interpersonal skill and you are research oriented.
- You must be tech savvy, having ability to learn fast and also comfortable with different technology platforms.
- You are an unconventional adaptable capacity development specialist who can administer capacity development methodologies to fill up skill gap and produce high performing personnel.
- A process-oriented, data driven and agile trainer who has a knack for getting things done.
What You'll Do
- Interphases with tech team and lead user experience test before deployment
- Develop the SOPs in collaboration with the operations team
- Develop different end to end training materials.
- Identify training and drive suitable initiatives across the core business KPIs
- Drawn an overall training and scalable development plan that addresses the need and expectation of the business.
- Analyze and review business processes and ensure updated training on every process change
What You'll Bring
- Excellent communicator, strong in writing, record keeping.
- Ability to take initiative and be flexible in a constantly-changing work environment.
- Strong knowledge of Microsoft Office tools
- BA / B.Sc Degree in Social Sciences, equivalent practical experience.
- 2+ years of experience in designing and executing training program.
Life at ADT
- Comprehensive health benefits to fit your needs
- Competitive salary
- Join a diverse, passionate & driven team of all backgrounds
- Casual work environment
Job Title: Order Management Officer
Location: Lagos
What You'll Do
- Track and report order statuses while making sure orders ship are without issue.
- Research and resolve chargebacks from customers to prevent future occurrences.
- Overall proactive approach to work by taking ownership of tasks, moving forward as appropriate to meet deadlines and objectives.
- Ensure compliance to all Kwik order fulfilment policies and procedures.
- Adherence to appropriate order flow and SLAs.
- Communicate with all interfacing team and customers in a professional and concise manner.
- Manages customers order from end to end.
Who You Are
- A good team player with analytical skill
- You are tech savvy and have feel comfortable using technology on daily basis
- You will make sure that our amazing services are available and perfectly executed to our customers conveniently and seamlessly.
- You must be process driven, good in time management, critical thinking, organise and customer centric
- An excellent communicator and a great work ethics
- Ability to multi-task and work under pressure, being resolutive and self-motivated
What You'll Bring
- Experience in customer service and communication skill
- Ease of use of Microsoft Office and variety of tech platforms
- B.A / B.Sc or equivalent practical experience.
- 2+ years of order management or supply chain operations experience to ensure on-time delivery
Life at ADT
- Comprehensive health benefits to fit your needs
- Competitive salary.
- Join a diverse, passionate & driven team of all backgrounds
- Casual work environment