Ongoing Recruitment at IpNX Nigeria Limited

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ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services.

We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

 

 

Job Title: Talent Scoping Specialist

Job ID: 80
Location: Lagos
Department: Human Capital Management
Function:  Service Delivery & Support
Reporting to:  Recruitment Talent Sourcing & Pipeline Mgt​
Travel Frequency: Occassional

Purpose of the Job

• The Talent Scoping Specialist (TSS) is accountable for sourcing, building, managing the ipNX recruitment talent pool and pipeline; and are tasked with the objective of sourcing out hard-to-find talent online and at recruitment events.
• The TSS is responsible for searching and identifying potential employees via direct engagement and relevant online talent hubs for potential employees who match the description of the vacant role profiles.
• S/He will manage the recruiting social media platforms and the talent pipeline database. include sourcing candidates through various channels, planning interview and selection procedures and hosting or participating in career events.

Expected Key Results

• Talent Scoping
• Online & Social Media Platform(s) Management
• Talent Pool & Talent Pipeline Database Management  

Educational Qualifications

• BA / B.Sc / HND in Employment / Labour Relations & Human Resource Management or relevant field (2.1/Upper Credit Minimum)

Functional Skills:

• Excellent ICT skills of knowledge of applications and databases to connect and reach out to potential candidates
• A working knowledge of human resources functional areas, labor regulations and practices
• Must have comprehensive knowledge of ethical and professional recruitment standards associated with employment in the labour workforce
• Background and/or understanding of sales acquisition strategy is essential
• Excellent verbal and written communication skills
• Excellent eye for detail
• Strong Analytical skills.

Work Experience:

• Minimum 2 years of proven experience in talent sourcing and acquisition
• Previous experience developing and executing recruiting marketing and branding strategies
• Hands-on experience with job screening, hiring practices and talent acquisition.
• Familiarity with social media, resume databases and professional networks (e.g. LinkedIn, Facebook, Naira Land,Stack Overflow and Github)
• Strong networking, good references and long relationship with the candidates is essential
• Experience in the continual development of talent pipelines and sourcing potential candidates
• Excellent understanding of full cycle recruitment processes.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Confident
• Resilient
• Drive results
• A self-starter
• Cultivate Innovation
• Ability to optimize work processes
• Nimble Learning
• Ensures Accountability
• Drives Engagement
• Excellent Decision Quality
• Ability to multitask and prioritize daily workload.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Systems Administrator

Job ID: 90
Location: Lagos
Department: Information Systems and Technology
Function: System Administration
Reporting to: Head, System Operations
Travel Frequency: Occassional

Purpose of the Job

• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems (hardware and software) and related infrastructure to enable continuous innovation within the information systems landscape

Expected Key Results:

• Network Infrastructure Uptime/AvailabilityAdminister server infrastructure in accordance with standards and project/operational requirements
• Identify and promote best systems administration practices and patterns
• Perform continuous system/network monitoring
• Provide Tier II/other support
• Participate in disaster recovery planning and testing
• Identify approaches that leverage resources and provide economies of scale

Educational Qualifications

• Minimum 2.2/Upper Credit Bachelor's degree in Engineering / Information Technology / Computer
• Science
• Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage

Functional Skills:

• Ability to leverage technology to develop and enhance functional competencies
• Systems Administrative role in Linux environment
• Knowledge of networking and network monitoring/management
• Database Management - MySQL, MSSQL, PostgreSQL, Oracle an added advantage.

Work Experience:

• Linux, Windows Server, Solaris administration experience necessary, in that order of preference
• Experience with scripting, installation and migration concepts – in Bash, Perl, Python
• Virtual Infrastructure administration experience with KVM or VMware highly desired. Storage Area Network administration experience a plus
• Experience administering a centralized data backup and recovery infrastructure, including installation and configuration of open source data backup solutions like Bacula, BareOS, etc.
• Experience deploying and administering web servers – Apache/Nginx/Tomcat
• Working knowledge of cloud technologies like Ovirt, OpenStack a plus
• Experience with Dev/Ops tooling to build, configure and deploy, a plus
• Experience with configuration management tools (Chef, Ansible, Salt Stack or Puppet) a plus
• Working knowledge of WHM/cPanel (website admin panel) and Relational Database Management Systems like MySQL, PostgreSQL, etc.
• Experience supporting a high traffic customerfacing website infrastructure
• Experience administering and troubleshooting load balancing appliances in a production environment
• Sound understanding and extensive experience in network management
• Previous years of experience working in an ISP environment, a plus.

Other Requirements:

• Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
• Project management skills a definite asset
• Strong understanding of the organization’s goals and objectives
• Problem solver
• Ability to work under pressure
• Customer Focus
• Tech savvy
• Team Work
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Account Manager

Job ID: 75
Location: Bompai Road, Kano
Department: Business Operations
Function:  Account Management
Reporting to:  Regional Sales Head, North
Travel Frequency: Occassional

Purpose of the Job

• The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio as well as seeking / hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
• The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.

Expected Key Results:

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets
• Ensure compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications

• B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines (2.2/Upper Credit Minimum)

Functional Skills:

• Understanding communications Network, Experience in a Business & Retail sales environments;  consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio.
• Exemplary communication skills both face to face and over the telephone.
• Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management.
• Must demonstrate interpersonal capabilities.

Other Requirements:

• Customer Focused
• Action Oriented
• Result Oriented
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Team Lead, Planning & Design, Wireline

Job ID: 81
Location: Lagos
Department: Infrastructure
Function: Planning and Design
Reporting to: Head, Planning & Design
Travel Frequency: N / A

Purpose of the Job

• To produce designed documentation that supports the OSP infrastructure deployment.

Expected Key Results:

• Timely delivery of outside plant design
• First level support to team members
• Resource management
• Vendor delivery supervision
• Deliver cost-efficient outside plant designs.

Educational Qualifications & Functional Skills

• Degree in Electrical / Electronic Engineering / Computer Engineering and other related disciplines (Minimum of Second Class Lower / Upper Credit)
• Fibre Certifications: CFOT with emphasis on FTTh Technologies would be an added advantage
• Competent in working with geospatial information system applications – QGIS, ArcGIS
• Competent in the use of spreadsheet applications to perform wide-ranging analysis - LibreCalc, Microsoft Excel
• Competent in the use of Computer Aided Design tools – AutoCAD, FreeCAD
• Knowledge of design techniques, tools and principle involved in production or precision technical plans, blueprints, drawings, and models.
• Programming knowledge and experience or should have a strong predisposition for programming - Python, Java, VisualBasic, etc
• Conversant with regulations, rules and conventions as stipulated by National and local Regulatory Authorities – LASIMRA, FCDA, NCC, etc
• Hands-on knowledge of GIS applications - QGIS.

Work Experience:

• A Team Lead with at least 2 years’ experience in managing sizeable and diverse teams.
• Proficient use of fibre testing and handling tools – OTDRs, splicing machines, etc.
• Experience in working through the planning and design life cycle with internal teams  - conceptualization, plan, surveys, design, design documentation.
• Experienced in supervising third-party contractor teams through the planning & design life cycle.
• Experience in conducting Demographic Survey and analysis for outside plan coverage.
• Experience in Technical Site Survey for fibre Outside Plant deployments.
• Knowledge of planning for Central Office & Inside Plant deployment.
• Ability to produce and report site survey outcomes.
• Ability to translate results of Demographic and Technical Site surveys into planning scenarios.
• Experience in producing Outside Plant and Inside Plant expansion designs and all associated reports as may be required.
• Hands-on experience in managing third party Outside Plant design contractor teams.
• Spatial appreciation and dimensioning of built environment and use.
• Proficiency in use of GIS applications - Google Earth, Open Street Map, Open Street View.
• Thorough understanding of fibre cable technologies.
• Data acquisition skills using field notes and mobile e-form applications.
• Fibre plant maintenance & customer activation

Other Requirements:

• Customer Focus
• Tech-savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Service Fulfillment Engineer

Job ID: 78
Location: Port Harcourt, Rivers
Function: Service Delivery & Support
Travel Frequency: Occasional
Reporting to: Team Lead, Network Core & Service Delivery
Employment Type: Full-time

Purpose of the Job

• Reporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.
• He will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers. These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
• He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution. Your key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.
• He is equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers - including pre-sales support, service delivery (installation & configuration) as well as support calls or visits.
• In addition to the above, he is also required to provide routine in-house training and mentoring for lower level staff and other units where required.

Expected Key Results:

• Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX Network as well as for enterprise customers as per agreed set standards and SLAs.
• Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.
• Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost-effective solutions that meets the business objectives.
• Reporting
• Asset Management

Educational Qualifications

• B.Sc in Computer Science / Computer Engineering / IT Related Disciplines (2.1 / Upper Credit Minimum).

Functional Skills:

• Understanding of Communications Networks. Cisco network certification is required.
• A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)
• High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
• Fluent English
• Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization

Work Experience:

• At least 1 year experience within the telecoms space as a Network / Communications Engineer
• A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)
• A good grasp of technical (wireless & wireline) installations and willingness to learn more
• Practical Experience with Network Connectivity Devices (Routers & Switches)
• Experience with LAN / WAN Network Design and Configuration
• Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

Other Requirements:

• Customer Focused
• Hardworking and Tenacious
• Action Orientation
• Tech Savvy
• Result Driven
• Excellent Decision Quality
• Attention to Detail
• Problem Solving
• Excellent troubleshooting and analysis skills
• Impeccable Customer Service and Support Skills
• Customer Focus
• Self-Development

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Network Administrator

Job ID: 63
Location: Lagos
Department: Information Systems and Technology
Function: Network Administration and Security
Reporting to: Head, System Operations
Travel Frequency: N/A

Purpose of the Job

• The purpose of the job is to primarily support highly complex systems including the overall administration, security, redundancy of our enterprise network infrastructure.

Expected Key Results:

• Overall uptime of network systems
• Maintain secure and compliant network processes and procedures
• Reporting
• Other responsibilities as assigned

Educational Qualifications & Functional Skills

• Minimum 2.2 / Upper Credit, Bachelor’s degree in Computer Science, Computer Engineering, or Computer Information Systems or any related field.

Work Experience:

• Minimum of 2 years of experience as an IT Network Engineer
• An in-depth and up-to-date knowledge of System Network design and management.
• Implementation and administration of data and VOIP networks (LAN, WAN, Wi-Fi).
• Experience in an enterprise environment.
• Previous experience working in a Cyber/Network Security role would be a plus.
• Experience with advanced network concepts and technologies: QoS, CoS, VoIP, flow control.
• Relevant hands-on experience with the following technology or equivalent: Cisco switches, routers, VPN, VOIP, and wireless access.
• Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment.
• Possession of CCNA certification; CCIE and/or CISSP an added advantage.
• Knowledge of software development process, quality control, and impact assessment is a plus.

Other Requirements:

• Excellent analytical, conceptual thinking, strategic planning, and execution skills to drive organizational chang
• Strong team player
• Ability to mentor less experienced engineers
• Solid problem solver
• Ability to quickly learn and apply new tool sets, technology and concepts
• Proven ability to organize, prioritize, and manage multiple projects effectively; deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment.
• Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Account Manager

Job ID: 36
Location: Lekki / Ikeja / Victoria Island / Apapa, Lagos
Job Type: Full Time
Department: Network Services Division
Function: Business Development
Reporting to: Territory Manager
Travel Frequency: Rarely

Purpose of the Job

• The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
• The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results:

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets.
• Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities

Requirements:

• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality.

Other Requirements:

• Customer Focused
• Action-oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Team Lead, Procurement

Job ID: 59
Location: Lagos
Department: Supply Chain Management
Function: Procurement
Reporting to: Head, Supply Chain Management
Travel Frequency: N/A

Purpose of the Job

• Provide and drive procurement (acquisition of goods and services) activities in order to provide effective support to user departments, getting the best value, quality and impacting the bottom line positively through cost reduction.

Expected Key Results:

• Procurement Management
• Expediting
• Stakeholders Relationship management
• Sourcing and tender evaluation
• Team development.

Educational Qualifications & Functional Skills

• Minimum of 2.2 / Upper Credit, Bachelor's Degree in Social and Management Sciences or other related fields.
• MBA / M.Sc in related fields (added advantage)
• Certified Professional in Supply Management (added advantage)
• Chartered institute of purchasing and supply certification (added advantage)
• Knowledge of Contract management will be an added advantage
• Strong negotiation skills.
• Conduct staff training and identify development needs.
• Excellent problem solving and analytical ability.
• Ability to write policies and procedures
• Knowledge of SUN system application or any other accounting software.
• Project and time management.
• Sound judgment and initiative.

Work Experience:

• 4-5 years relevant experience.

Other Requirements:

• Customer Focus
• Tech-savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learner
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Head, Marketing

Job ID: 83
Location: Lagos
Department: Retail Division
Function: Head Marketing
Reporting to: Head, Sales and Marketing
Travel Frequency: Occasionally

Purpose of the Job

• The Head, Marketing will be responsible for driving the implementation of ipNX’s marketing and communications strategy.
• This would include management of initiatives to enhance iPNX’s brand awareness and market share.
• He/she would creatively communicate the value of ipNX’s services to the customer and would be responsible for customer insight, research, media buying and development of a strong team.

Expected Key Results

• Develop & Implement a Robust Marketing Strategy
• Lead and Execute Marketing Operations
• Stakeholder Management
• Successful Partnership with Sales for Revenue Growth and Sustainability
• Realignment of Marketing Strategies viz a viz Organisation’s Positioning and Reputation
• Media/PR Communication
• Benchmarking
• Customer Retention

Educational Qualifications & Functional Skills

• A Bachelor’s degree in Sales, Business Administration, Marketing, Public Relations, International Relations, Information Technology, Business Administration or a related field. (2.2/ Upper Credit Minimum).
• Professional qualification with the Chartered Institute of Marketing or its equivalent.
• Excellent interpersonal, written and oral communication skills.
• Has an expert understanding of the ad tech landscape, including the different products and companies.
• Ability to be Technologically savvy which is necessary for today’s business to gain a wider consumer reach.
• Proven track-record of managing a total marketing budget.
• Ability to build good working relationships across diverse business areas and functions and be a team player with a positive and flexible attitude to work.
• Ability to lead a multi-cultural/multi-country team.
• Ability to be part of and also lead a TEAM.
• Strong business acumen and organizational awareness.
• Must be keen in conducting research and data-driven insights, having an in-depth knowledge of the business’s product, strategic, analytical and marketing concepts.
• Must possess interpersonal skills that will encourage openness and trust both internally and externally.
• Proficiency in Microsoft Office Suites including Word, Excel, PowerPoint etc which are necessary for creating both visually and verbally engaging reports and presentations.
• Good interpersonal, work flow management and communications skills

Work Experience:

• 8 years’ experience in Sales/ Marketing function  or related field with at least 5 years in a managerial role.
• Extensive marketing experience across all marketing and communications channels and a broad knowledge of campaign planning, execution, agency management & post-event analysis.
• Experience with digital marketing forms such as social media marketing and content marketing.
• Strong experience of stakeholder management.
• Experience in budgeting, forecasting and planning experience in an operational environment.
• Experience in using data to illustrate business conclusions.
• Proven track record of achieving targets and driving sales growth in a business.
• Prior experience in product management.
• Previous experience successfully managing Marketing team ideally from a similar industry.
• Strong experience as a line manager and a coach leading diverse teams.

Other Requirements:

• Customer Focus
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

Interested and qualified candidates should:Click here to apply

 

 

Job Title: NYSC, Pre-service and I.T Internship

Job ID: 18
Location: All Branches
Department: Human Resource, Finance, Wifi and Voice, Network Infrastructure uni, Information Systems & Technology
Reporting to: Supervisor
Function: As applicable to requesting unit
Travel Frequency: Occasional

Introduction of the Job
The ipNX internship program offers students in tertiary institutions in Nigeria the opportunity to gain work experience and providing students the opportunity to work directly with inspiring and experienced professionals. The insights and skills gained by the end of the programme would be invaluable for future careers to the following category of applicants:

• Students undergoing the mandatory SIWES (Student Industrial Work Experience Scheme) program (INDUSTRIAL TRAINEE).
• Graduates who have completed their Higher National Diploma programs for Polytechnics, Colleges of Education & Bachelor Degree for university institutions .and are awaiting NYSC deployment (PRE-SERVICE).
• Corp members currently undergoing their National Youth Service Corps (NYSC).

Purpose of the Job

• To learn new skills and add to their knowledge base while gaining confidence in their abilities.
• To offer the opportunity to work with someone who can become a mentor for you - not only in the internship but throughout their career.
• To learn about a career field from the inside and decide if this is the right career field for them.
• To offer the opportunity to practice communication and teamwork skills.
• To gain industry knowledge first hand from the organization and professionals.
• To gain valuable experience and accomplishments to add to their resume.
• To provide evidence that they have initiative, are reliable, and have a sense of responsibility.
• To apply some of the ideas learned in school and provide a bridge between school and the professional world.   

Deliverables:

• This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Expected Key Results (Detailed KPIs)

• Communications
• Dependability
• Initiative
• Job Knowledge
• Use of Technology
• Overall Job Performance

Demonstrate (Key competencies):

• This section requires an overview of the education, experience, and skills required to do the job at a satisfactory level. It is not a list of the jobholder's qualification.

Educational Qualifications & Functional Skills

• CGPA ( 2.50 minimum) / BSC(2.2 minimum) / HND(Upper Credit minimum).
• WAEC (Minimum 6 B’s & C’s)

Work Experience:

• Little or no work experience

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience

Note

• Interested and qualified candidates should address their Cover Letters to "The Human Resource Manager, Human Capital Management, ipNX Nigeria".
• All Pre-service & I.T Internship cover letters should state the duration of the internship.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Solutions & Research Engineer

Job ID: 84
Location: Lagos
Department: Engineering
Function: Solutions & Research
Reporting to: Head, Operations & Maintenance
Travel Frequency: Yes

Purpose of the Job

• To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.

Expected Key Results:

• Corporate/FOS Incident Management; *Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
• Retail Customers: Restore service failures within 24 hours of its occurrence.
• Preventive Maintenance: Identify,plan and excute nodes/segment that require preventive maintenance on the network.
• Implement an FTTH Monitoring application to improve MTTR for faults.
• Report Management: Ensure weekly support status reports are done and submitted timely for review.

Educational Qualifications

• BSc in Computer Science / Computer Engineering / IT related disciplines (2.1/Upper Credit Minimum)
• Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

Functional Skills:

• Customer centric and stakeholders management.
• Good LAN/WAN network design and implementation skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills
• Good interpersonal skills with customers, vendors and members of team.
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
• Strong telecommunications, IP design skills, in depth knowledge of IP Network Troubleshooting.
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
• Hardworking and Tenacious.
• Performance driven.
• Sharp analytical and logical reasoning.
• Work effectively with own initiative and minimal supervision, and also as a part of a team.

Work Experience:

• At least 3 years experience within the telecoms space as a Network/Communications Engineer
• A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
• Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

Other Requirements:

• Customer Focused
• Hardworking and Tenacious
• Action Orientation
• Tech Savvy
• Result Driven
• Excellent Decision Quality
• Attention to Detail
• Problem Solving
• Excellent troubleshooting and analysis skills
• Impeccable Customer Service and Support Skills
• Customer Focus
• Self-Development

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Network Support Engineer

Job ID: 22
Location: Lagos
Department: Enterprise Service Management
Function: Technical Support
Reporting to: Team Lead, Enterprise Service Management,
Work Schedule: Shift
Travel Frequency: Seldom

Purpose of the Job

• Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
• To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.  

Expected Key Results (Detailed KPIs):

• Incident Management (First Call Resolution)​​​
• Prompt Response to inbound calls and emails
• Follow up on unresolved complaint / open tickets to closure
• Timely Escalation / feedback to relevant units.
• Preparing Technical Reports

Educational Qualifications & Functional Skills

• (B.Sc / B.Eng) in Computer Science / Computer Engineering / Electrical-Electronics Engineering
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.

Work Experience:

• Hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) are desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements:

• Customer Focus
• Tech-savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Network Services Engineer

Job ID: 69
Location: Lagos
Department: Retail Division
Function: Network Services
Reporting to: Network Services Lead
Travel Frequency: N / A

Purpose of the Job

• The Network Services Engineer is responsible for pro-actively performing network fulfilment activities across all network products.
• Assists in troubleshooting customer impacting issues affected by the fulfilment process, diagnose problems and troubleshoot within Data Centre/LAN/WAN/Wireless, or Firewall/Load Balancing/Threat Protection.
• Providing design and implementation according to best practices and standards and assist in deploying and supporting Network services and Security for clients.

Expected Key Results:

• Network Service Monitoring
• Network Service Support Analysis
• Network Service Management
• Customer Service
• Perform Monitoring, Backup and Recovery Procedures
• Stakeholder Management

Educational Qualifications & Functional Skills

• Bachelor's degree in Computer Science, Computer Engineering, MIS, Electrical Engineering or other technical disciplines (2.2/ Upper Credit Minimum)
• Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
• Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
• Keen interest in emerging technologies Cloud, SD-WAN
• Good verbal and written communication skills required for interaction with business-users.
• Strong problem-solving skills required for technical issue resolution.
• Organized and structured work habits
• Strong personal time management to coordinate several tasks simultaneously
• Ability to confidently communicate with personnel at all levels of the organization.
• Extensive technical knowledge deploying and managing network and infrastructure environment
• Well organized, articulate and has numerate skills
• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Have an entrepreneurial spirit
• Pre-Sales & Post-Sales Management
• Demonstrable communication, interpersonal and relationship management skills
• Environmental / Industry analysis
• Documentation and Strategic planning skills
• Project management skills also desirable

Work Experience:

• 5 years plus experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure.
• Experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing (DWDM)
• Working knowledge of health, safety, and environmental protection practices and procedures as they apply to common construction processes
• Experience working within a Service Provider environment on the core network architecture
• Experience working within a multi-vendor network environment – Cisco etc
• Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs in an enterprise organisation
• Extensive experience interacting with clients in both pre- and post-sales capacities
• Experience using data to illustrate business conclusions
• Experience working in a Service Provider environment and providing technical support to end customer solutions
• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Head, Data Centre (Engineering)

Job ID: 85
Location: Lagos
Department: Facilities
Function: Infrastructure Data Centre Operations Management (Engineering)
Reporting to: Divisional CEO, Infratsructure Division
Travel Frequency: Occassional

Purpose of the Job

• The post holder will be accountable for developing and executing ipNX’s Infrastructure Asset Management Plan and ensuring that key stakeholders and users are reassured through strong communication that asset failures are both mitigated and managed in an expeditious manner until repairs are completed.
• Provide operations and maintenance leadership through controlling, managing, auditing, supporting daily Data Centre operations and Network facilities activities that ensure achievement of highest possible KPI targets, operational excellence as well as efficiency in network operations processes and cost. Responsible for acquisition, management and maintenance of Network facilities and physical/civil infrastructure including but not limited to Data centers and Base Transceiver Station (BTS) sites.

Expected Key Results:

• Install, configure, oversee the development and proactive management of the Infrastructure Asset Management Strategy & Plan.
• Successfully manage Data Centre layout and Environment.
• Capacity and Property Management.
• Strategic Business Continuity Plan (BCP).
• Stakeholder management and Disaster Recovery Plan (DCP).
• Timely issue management of facilities

Educational Qualifications

• University degree in Telecommunications/ Electrical/ Civil Engineering (2.1/Upper Credit Minimum)
• MBA or Master’s degree in engineering, Management, or Technology

Functional Skills:

• Hands-on expertise in many disparate technologies, typically ranging from front-end user interfaces through to back-end systems and all points in between
• 3+ years’ experience in Telecommunications Operations management
• 3+ years’ in operation support, installations and commissioning
• Proven experience of working with multiple suppliers/vendors/ partners
• Advanced knowledge of mobile telecommunications network architecture/technologies
• Sound understanding of project management
• Proficient at report writing, creating and presenting presentations
• Strong communicator and able to clearly articulate complex issues and technologies.
• Ability to propose systems design and configuration improvements
• Curious and exposure in new and emerging technologies
• Negotiation, facilitation and consensus building skills
• Ability to work independently, be self-motivated and handle multiple priorities
• Capable of supporting hundreds of systems both virtual and physical
• Ability to plan, organize and document complex system designs
• High attention to details and strong ability to resolve systems issues
• Good communicator and able to clearly articulate complex issues and technologies
• Advanced knowledge of mobile telecommunications network architecture/technologies
• Sound understanding of project management
• Knowledge of Data Centre management will be an advantage

Work Experience:

• At least 5years’ experience in Telecommunications Operations management
• Minimum of 7+ years’ in operation support, installations and commissioning
• Proven experience of working with multiple suppliers/vendors/ partners
• Experience of supporting a business contract and/or providing support to a professional function
• Significant experience in developing and implementing new FM strategy, plans and systems
• Experience of Safety Management systems
• Experience in writing Asset Management Strategy, processes, procedures, Business Cases and Strategy Papers
• Strong ability to collaborate with peers and stakeholders around system designs, capacity, road maps and resource allocation
• Significance leadership experience in the planning and delivery of building and services maintenance
• Experience working in the Telecommunications industry with a track record of technical achievement
• Experience with large scale infrastructure automation
• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications
• Strong experience as a line manager and a coach leading diverse teams

Other Requirements:

• Customer Focused
• Hardworking and Tenacious
• Action Orientation
• Tech Savvy
• Result Driven
• Excellent Decision Quality
• Attention to Detail
• Problem Solving
• Excellent troubleshooting and analysis skills
• Impeccable Customer Service and Support Skills
• Customer Focus
• Self-Development

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Team Lead, Customer Advocacy Center

Job ID: 82
Location: Lagos
Job Type: Full Time
Department: Retail Division
Function: Team Lead, Customer Advocacy Center
Reporting to: Head, Customer Experience & Advocacy
Travel Frequency: Minimal

Purpose of the Job

• To supervise all activities of the Customer Advocacy Centre, to plan, direct and coordinate in the areas of support, incident, change and problem management.

Expected Key Results:

• Customer Satisfaction.
• Quality Assurance Monitoring.
• Implement Service Standards.
• Advocate for Customers.
• Service Delivery Performance Measurement.
• Workforce Management.
• Any other duties assigned by manager.

Educational Qualifications & Functional Skills

• University Degree in Sciences, Social Sciences acceptable (2.2/Upper Credit)
• Post Graduate degree (MBA, M.Sc., etc.) an added advantage.
• Professional Qualification in Customer experience management an added advantage.

Work Experience:

• Minimum of 5 years of varied experience in customer service with a proven record of driving customer experience improvement and increasing customer satisfaction
• Teamwork - candidate will need to be a strong team player, who supports their colleagues and share their skills.
• Good interpersonal, work flow management and communications skills.
• Experience in similar roles within IT or Hospitality environment, preferably both.  
• Excellent analytical skills and ability to own problems through to resolution as well as being able to analyse statistical data.
• Ability to demonstrate a mature understanding of key Business needs.
• Excellent documentation and PowerPoint presentation skills.
• Good project and time management skills - Ability to work independently and manage one’s time.
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Knowledge of business and management principles involved in strategic planning and resource allocation.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Wi-Fi Project Engineer

Job ID: 73
Location: Lagos
Job Type: Full Time
Department: Business Division
Function: Wi-Fi Project Engineer
Reporting to: Service Fulfilment & Support
Travel Frequency: As required

Purpose of the Job

• Reporting to the Team Lead, Wi-Fi, the Wi-Fi Project Engineer is responsible for designing and deploying carrier grade and reliable Wi-Fi network infrastructure for enterprise customers in accordance with set SLAs. He/she is also responsible for overseeing the ‘support and maintenance’ of the installed Wi-Fi network infrastructure within ipNX (Core) as well as deployments for Enterprise Customers (Access).
• He will be responsible for planning, directing and coordinating all activities required to fulfil and maintain enterprise Wi-Fi Services to customers. These include: carrying out extensive surveys to first of all identify the optimal equipment and solutions for delivering the requested services, creating the design diagrams, initiating and completing the procurement process, carrying out the actual installations as projects as well as the maintenance of these installations.
• He is equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers – including during surveys, service delivery (installations) as well as during support calls/visits.
• In addition to the above, he is also required to provide routine in-house training where required.

Expected Key Results:

• Network Infrastructure& Customer Management
• Reporting
• Asset Management
• People Management
• Training.

Educational Qualifications & Functional Skills

• Education: B.Sc in Computer Science / Computer Engineering / IT related disciplines (2.2/Upper Credit Minimum)
• Technical: Understanding of Computer Networks and aspects of Project Management.
• Cisco Network Certification/PMP is a bonus
• Technical: Practical Experience with  Network Connectivity Installations (Routers & Switches)
• Technical: Practical Knowledge of Wireless Technology and Installations (any of: RF, Radio, Microwave, GSM, LTE or Wi-Fi and Base Stations)
• Technology: Microsoft Office Suite competence [Bonus: Visio, MS Project]
• Language: Fluent English
• Communication: Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 1 year experience within the telecoms space
• A good understanding of computer networks as well as some aspects of project management (Cisco Certification/ PMP is a bonus)
• A good grasp of technical installations (wireless & wireline), the use of applicable tools and willingness to learn more
• Good understanding of relevant wireless technology (hardware) and other network connectivity equipment including routers and switches
• Good understanding of Microsoft Office Suite including MS Project
• Must be comfortable with MS Visio for drawing survey and network design diagrams.

Other Requirements:

• Hardworking and Tenacious
• Resilience
• Action orientation
• Tech Savvy
• Result Driven
• Excellent Decision Quality
• Attention to Detail
• Problem Solving
• Analytical
• Ability to work with teams
• Customer Focus
• Self-Development.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: System Analyst / Developer - OSS / BSS

Job ID: 72
Location: Lagos
Department: Information Systems and Technology
Function: System Analysis and Software Development
Reporting to: Head, Application Development
Location: Lagos
Travel Frequency: Occassional

Purpose of the Job

• Primary responsibility for the development and support of the OSS / BSS platform and its integration with other systems and applications.

Expected Key Results:

• Develop and build software and applications
• Ensure feasibility and usefulness of projects
• Reporting

Educational Qualifications

• Minimum of 2.1 / Upper Credit Bachelor's Degree in Computer Science, Computer Engineering, or Computer Information Systems or any related field or a combination of related experience and education.

Functional Skills:

• Strong system integration skills
• Good understanding of web application development using HTTP REST, software standards, software development life cycle and methodologies
• Knowledge of software development process, quality control, and impact assessment
• Demonstrated knowledge in mobile platforms, internet technologies and user interface.

Work Experience:

• Hands-on experience with Perl programming, Linux, Postgres RDBMS, and Apache web server required
• Demonstrated experience developing databasedriven web applications using PHP, Python, Ruby on Rails, or Java, a plus
• Previous experience with Telco OSS/BSS software, such as Freeside and FreeRadius, a big advantage
• Experience with software development (user experience) using JavaScript including libraries such as JQuery, Angular, React, Vue etc. XML, CSS3.0 (with dynamic, responsive web design with mobile devices), and other related UI technologies (HTML5, )
• Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment.
• Experience working with version control systems (Subversion, Git).

Other Requirements:

• Strong team player
• Ability to mentor less experienced engineers
• Solid problem solver
• Ability to quickly learn and apply new tool sets, technology and concepts
• Proven ability to organize, prioritize, and manage multiple projects effectively, deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment
• Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Operations & Maintenance Lead

Job ID: 91
Location: Lagos
Department: Engineering
Function: Operations & Maintenance
Reporting to:  Head, Engineering
Travel Frequency: Occassional

Purpose of the Job

• Responsible for developing an Operations and Maintenance plan and ensuring that the plan is tested, documented and implemented in accordance with approved procedures and safety standards.
• Direct the performance of planned and contingency Operations and Maintenance (O&M) services to ensure that ipNX’s infrastructure are properly configured.
• Responsible for risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.
• Deliver and operate services within agreed performance standards and contractual agreements whilst operating within agreed timescales and budgets.

Expected Key Results:

• Facility and Infrastructure Maintenance
• Ensure efficient Operations
• Business Continuity and Disaster Recovery
• Planning and Documentation
• Team Leadership, Coordination and Supervision
• Stakeholder Management and Research

Educational Qualifications

• Bachelor’s degree in Engineering, Computer Science, or an equivalent (2.2/Upper Credit Minimum)

Functional Skills:

• Ability to confidently communicate with personnel at all levels of the organization.
• Extensive technical knowledge deploying and managing network and infrastructure environment
• Well organized, articulate and has numerate skills
• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
• Demonstrable capability to form and lead tactical response teams to resolve specific technical issues by delivering root-cause remediation and successful timely implementation
• An ability to deliver results in highly complex, technically challenging situations where collaboration across multiple teams is required
• Experience of managing operations at scale
• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Have an entrepreneurial spirit
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources
• Aptitude in decision-making and problem-solving
• Demonstrable communication, interpersonal and relationship management skills at expert level.
• Demonstrable leadership and influencing skills at a senior level
• Environmental / Industry analysis
• Documentation and Strategic planning skills
• Excellent communication skills
• Project management skills also desirable

Work Experience:

• 5-7 years’ relevant experience in the IT/Telecommunications field with atleast 4-5 years in FTTH Rollout / Operations
• Fundamental knowledge of network design and layout as well as low voltage (copper/ fibre) cabling.
• Experience in Vendor Management
• Experience using data to illustrate business conclusions
• Experience working in a Service Provider environment and providing technical support to end customer solutions
• Experience in creating and delivering network designs and customer solutions based on a set of requirements
• Experience working in the Telecommunications industry with a track record of technical achievement and P&L improvement
• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications
• Strong experience as a line manager and a coach leading diverse teams

Other Requirements:

• Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
• Project management skills a definite asset
• Strong understanding of the organization’s goals and objectives
• Problem solver
• Ability to work under pressure
• Customer Focus
• Tech savvy
• Team Work
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

Interested and qualified candidates should:Click here to apply

 

Application Deadline 31st August, 2021.

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