Ongoing recruitment at Africa Courier Express (ACE), April 2019
Africa Courier Express (ACE) is the #1 leader of technology-enabled direct-to-consumer logistics services in West Africa. Our goal is to help great business owners deliver their goods to customers around the world and get paid for their services. ACE has delivered close to 1 million packages and over 3,000 businesses have signed up to ship with ACE!
ACE is expanding its activities in Nigeria. To support our development, we are currently looking for outstanding candidates interested in entrepreneurship and logistics to join us. This is a perfect opportunity to participate in an entrepreneurial adventure that will revolutionize business in Africa.
We are recruiting to fill the positions below:
Job Title: Operations Associate
Location: Nigeria
Job Description
- The Operations Associate would be working hand in hand with the Operations Manager in improving the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning
- The operations associate is to coordinate all the activities of the hubs.
The Successful candidate should be:
Ambitious & Metrics Driven:
- You want to solve the large gap for consistent, reliable logistics across frontier markets
- You are committed to relentlessly finding the customer, building trust and converting those relationships into sustainable, win-win partnerships
- You understand that you will be judged on your numbers and building high growth, high impact team of drivers, riders, and operations staff.
Has no complacency and is high energy:
- You understand your role is critical to the company
- You apply high energy every day to meet your delivery and distribution metrics. You want to improve every day, month, quarter, year
- You are persistent, clear and driven to get goods to the customer – properly and quickly.
Resourceful, High Integrity, High Impact:
- You find a way. You do business with trust and transparency and aim to help customers get the goods they need when they need them.
Collaborative:
- You understand you need a team to succeed
- You carry along internal stakeholders to ensure they are aligned to support and drive sales and conversion.
You will work closely with the Operations Manager and be fully responsible for:
- Managing the organization’s fleet and ensuring field fleet security by making necessary arrangements or coordinating any evacuation that may be needed
- Ensure there is an up-to-date hub inventory and records
- Responsible for follow up and timely delivery of packages to customers.
- Assist the Operations Manager in Implementing and maintaining operations processes and procedures, reporting on performance and initiating improvements for operations, ensuring continuous adherence to, and off service-level-agreements with customers and partners.
- Developing and implementing the strategy for the growth and management of our operations and fleet across Nigeria.
- Develop a strategy for expansion and managing of ACE distribution hubs across Nigeria.
- Work with third-party logistics partners and in-house fleet to improve delivery performance and on time delivery
- Assisting in the Hiring, training, developing and appraising staff effectively (including; taking corrective action as necessary) with a goal of building a world-class team of operations staff, in-house riders, drivers and third-party logistics partners to ensure the high successful delivery rate and excellent customer satisfaction.
- Hold Third Party Logistics Provider accountable to hit KPI goals and enforce contractual obligations.
- Identify and deliver opportunities for cost reduction, driving savings in-line with overall business expectations.
- Ensure targets for cost reduction are achieved and/ or exceeded.
- Develop service level agreements and collaborate with Sourcing groups to negotiate contractual terms.
- Act as subject matter expert regarding fulfilment centers, transportation operations, and distribution models.
Desired Qualifications
- Minimum of 4 years of previous logistics and operations experience
- Bachelor's Degree in Engineering, Mathematics, or related business discipline (MBA is a plus, Master's Degree in Supply Chain or a related field is a plus).
- Working knowledge of the entire logistics process from receipt of packages, delivery to the end-customer and return logistics to our partner merchants.
- Demonstrated planning, project management, problem-solving techniques and analytical skills; able to partner and communicate with all levels of an organization from hourly associates to senior management, as well as with customer contacts.
- Demonstrated ability to work effectively both as part of a team and independently
- Demonstrated ability to take initiative, problem-solve and manage competing priorities
- Strong project management and leadership skills
- Extremely detail-oriented
- Proven ability to work under pressure and solve problems in fast-paced environments
- Outstanding organizational and time management skills
- Ability to respect confidentiality with respect to HR and financial issues
- An analytical mindset with strong problem solving, communication, and writing skills
- Experience in managing a third party Logistics Provider.
- Experience in materials management, i.e., transportation, purchasing, inventory management
Job Title: E-commerce Associate
Location: Nigeria
Job Description
- The E-commerce associate would run our online food business, ensuring timely processing and delivery of orders
- This would involve managing the dispatch riders and liaising with our partners.
- As an eCommerce associate, you will need to possess strong interpersonal and communication skills along with impeccable attention to detail
- You will also need to be proficient in data manipulation, analysis and basic modelling techniques
- If you have had some exposure to initiating, maintaining and growing business to business relationships, you will be considered a great option to hire.
The successful candidate is:
- A Team Player. You may have to work with several different teams, which requires flexibility, adaptability, and the ability to comfortably operate in a matrixed environment
- Has no complacency and is high energy. You understand your role is critical to the company. You apply high energy every day to meet your delivery and distribution metrics. You want to improve every day, month, quarter, year. You are persistent, clear and driven to get goods to the customer – properly and quickly.
- Resourceful, High Integrity, High Impact. You find a way. You do business with trust and transparency and aim to influence your team.
- Collaborative. You understand you need a team to succeed. You carry along internal stakeholders to ensure they are aligned and aware of ingenuities in the department.
- Meticulous. You must have an eye for detail every step of the way. Reports and statements often have discrepancies that result in the need to research, escalate, and resolve issues effectively
Your key responsibilities would include:
- Receiving, Confirmation and Processing of customer orders via e-Commerce platforms, e-mail and telephone.
- Managing order tracking via e-Commerce backend platforms and related tracking tools.
- Preparing and sending reports detailing the performance of e-Commerce metrics (sales, orders, and related)
- Effective Dispatch rider management to ensure prompt delivery of orders
- Reconciliation of all cash payments made for deliveries and remittance to the respective hub
- Achievement of store order count and revenue growth targets
- Ensure top-notch service delivery when packing the orders (pack neatly, correctly, label information correctly and sign off on the completion)
Desired Qualifications
- Bachelor's Degree in Business, Computer Information Systems or a related field
- 1 to 2 years of experience in a client facing role (experience in call centre operations for a bank, telco or related field is a plus).
- A positive and flexible approach, ready and willing to turn your hand to anything to get the job done;
- Evidence of strong interpersonal and team working skills, able to communicate successfully with a wide variety of people across all levels;
- Possesses excellent time management and organizational skills, able to multitask and prioritize tasks effectively;
- Experience of successfully using Microsoft Office and e-commerce platforms;
Job Title: Hub Manager
Location: Nigeria
Job Description
- You are a process person and you like when things run smoothly, but when they don’t, you’ll calmly find a good solution and then re-engineer the process to improve it for next time
- You’re always on the lookout for ways to maximize productivity while ensuring customers’ expectations are exceeded.
The successful candidate is:
- A Team Player. You may have to work with several different teams, which requires flexibility, adaptability, and the ability to comfortably operate in a matrixed environment
- Has no complacency and is high energy. You understand your role is critical to the company. You apply high energy every day to meet your delivery and distribution metrics. You want to improve every day, month, quarter, year. You are persistent, clear and driven to get goods to the customer – properly and quickly.
- Resourceful, High Integrity, High Impact. You find a way. You do business with trust and transparency and aim to influence your team.
- Collaborative. You understand you need a team to succeed. You carry along internal stakeholders to ensure they are aligned and aware of ingenuities in the department.
- Meticulous. You must have an eye for detail every step of the way. Reports and statements often have discrepancies that result in the need to research, escalate, and resolve issues effectively
Your key responsibilities would include:
- Manage all operational activities for a package distribution centre
- Manage a large and diverse team of logistics and supply chain professionals supporting network infrastructure.
- Provide leadership to ensure efficient distribution and adherence to policies, procedures, and process excellence.
- Oversee all warehouse and transportation hub operations from inbound, inventory, pickups and outbound (deliveries/drop-offs).
- Maintains hub staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
- Establish key performance indicators tracking methodology and develop corresponding management reports.
- Partner with Third Party Logistics Providers to ensure alignment with expectations and achievement of our objectives.
- Optimize distribution channels for maximum efficiency and cost.
Desired Qualifications
You’ll need to have:
- Bachelor's Degree in Business Administration or Supply Chain. Master's Degree in Business administration, Supply Chain, Engineering, or any other related discipline will be an added advantage.
- 3 to 5 Years of relevant work experience in a logistics related role. Experience in a high volume distribution centre would be an added advantage.
- Project Management and supplier management experience.
- Experience in large scale operations and distribution management.
- Experience using Microsoft Word, Excel, PowerPoint, Visio.
- Experience in working with a third party Logistics Provider.
- Experience in materials management, i.e., transportation, purchasing, inventory management
- Experience in managing a third party Logistics Provider.
Job Title: Client Manager
Location: Nigeria
Job Description
- ACE is expanding its activities in Nigeria. To support our development, we are currently looking for outstanding candidates interested in entrepreneurship and logistics to join us. This is a perfect opportunity to participate in an entrepreneurial adventure that will revolutionize business in Africa.
Job Responsibilities
- As a client manager at ACE, you will maintain and develop client-business relationships. You are also expected to help the business meet sales and revenue goals.
- You must have a strong understanding of the company's products or services and knowledge of their competition. You must be ready to develop creative solutions for existing clients, as well as pursue new clientele opportunities.
Key Responsibilities
Your key responsibilities would include:
- Address customers' concerns in a timely manner.
- Encourage customer feedback.
- Identify customers’ needs and wants.
- Build long-term relationships with key merchants.
- Collaborate with internal teams.
- Sign new clients and manage existing client relationships.
- Write and submit reports to senior management.
Desired Qualifications
- Bachelor's degree in Business, Computer Information Systems, or a related field
- Demonstrated abilities to exceed target revenue goals, provide excellent customer service, build long-term relationships, and work in a team-oriented environment.
- 2 to 5 years of experience in a client facing role (experience in call centre operations for a bank, telco or related field is a plus).
- Should also have knowledge of, or experience working, in the logistics industry and technology.
- Strong communication and negotiation skills, as well as solid presentation skills (Hands-on experience with CRM platforms is a plus).
The successful candidate is a:
- A Team Player. You may have to work with several different teams, which requires flexibility, adaptability, and the ability to comfortably operate in a matrixed environment
- Has no complacency and is high energy. You understand your role is critical to the company. You apply high energy every day to meet your delivery and distribution metrics. You want to improve every day, month, quarter, year. You are persistent, clear and driven to get goods to the customer – properly and quickly.
- Resourceful, High Integrity, High Impact. You find a way. You do business with trust and transparency and aim to influence your team.
- Collaborative. You understand you need a team to succeed. You carry along internal stakeholders to ensure they are aligned and aware of ingenuities in the department.
- Meticulous. You must have an eye for detail every step of the way. Reports and statements often have discrepancies that result in the need to research, escalate, and resolve issues effectively
Job Title: Finance Associate
Location: Nigeria
Job Description
- As a Finance Associate, you will support the day-to-day financial transactions.
- The responsibility of the Finance Associate includes processing payments, maintaining cost reports and managing invoices.
- Ultimately, you’ll help maintain our company’s financial health and make sure we use our resources beneficially.
- If you have an accounting background and are interested in procedures like tax management and budget preparation, we’d like to meet you.
Responsibilities
Your key responsibilities would include:
- Keep accurate records for all daily transactions. Updating financial spreadsheets.
- Prepare balance sheets
- Process invoices
- Record accounts payable and accounts receivable
- Update internal systems with financial data
- Prepare monthly, quarterly and annual financial reports
- Reconcile bank statements
- Participate in financial audits
- Track bank deposits and payments
- Assist with budget preparation
- Review and implement financial policies
- Provide administrative support during budget preparation
- Participate in quarterly and annual audits
Desired Qualifications
- B.Sc in Finance, Accounting or Economics
- Proven work experience as a Finance Officer or similar role
- Solid knowledge of financial and accounting procedures
- Experience using financial software
- Advanced MS Excel skills (creating spreadsheets and using financial functions)
- Knowledge of financial regulations
- Excellent analytical and numerical skills
- Strong ethics, with an ability to manage confidential data
- Professional qualification as a CFA/CPA is considered a plus
- Organizational and time-management skills
- Attention to detail, with an ability to spot numerical errors
The successful candidate is:
- A Team Player. You may have to work with several different teams, which requires flexibility, adaptability, and the ability to comfortably operate in a matrixed environment
- Has no complacency and is high energy. You understand your role is critical to the company. You apply high energy every day to meet your delivery and distribution metrics. You want to improve every day, month, quarter, year. You are persistent, clear and driven to get goods to the customer – properly and quickly.
- Resourceful, High Integrity, High Impact. You find a way. You do business with trust and transparency and aim to influence your team.
- Collaborative. You understand you need a team to succeed. You carry along internal stakeholders to ensure they are aligned and aware of ingenuities in the department.
- Meticulous. You must have an eye for detail every step of the way. Reports and statements often have discrepancies that result in the need to research, escalate, and resolve issues effectively
Our Offer
- A unique education in launching and scaling new concepts in Africa
- Become part of a highly professional and dynamic team
- An attractive salary package
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for country-changing ventures.
How to Apply
Interested and qualified candidates should send their Applications to:
[email protected]