Nigeria MEL Field Supervisor at One Acre Fund

One Acre, founded in 2006, supplies smallholder farmers with the agricultural services they need to make their farms more productive. We provide quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural trainings to improve harvests. We measure our success by our ability to make farmers more prosperous: On average, farmers harvest 50 percent more food after working with One Acre Fund. We serve more than 800,000 farm families in Eastern and Southern Africa, with more than 7,500 full-time staff, and we aim to serve 1 million farm families by 2020.

We are recruiting to fill the position below:

Job Title: Nigeria MEL Field Supervisor

Location: Minna, Niger
Employment Type: Full-time

About the Role

By measuring the social impact of our program, OAF Nigeria seeks to discover how we can improve our customer service and the lives of the farmers we serve.
This is a key role in the MEL field team which consists of managing enumeration teams, training and mentoring field staff, and ensuring high-quality survey and departmental data.
Your work with OAF Nigeria will directly affect the lives of thousands of farmer families by allowing the organization to quantify the quality of its services and ensure farmers' voices are heard. You are part of the "eyes and ears" of OAF Nigeria.

Responsibilities

The MEL Officer will effectively support all MEL Survey implementation on the field. You will work directly with Field Supervisors, MEL Data Coordinator and report to the MEL Associate.

Training and staff development:

Lead survey training with Field Supervisors for new or updated surveys, ensuring complete and understanding of all survey questions and protocols
Manage training conducted by Field Supervisors, building staff capacity to train enumerators
Periodically observe enumerator meetings, give feedback to Field Supervisors on how to improve their meetings
Assist the MEL Associate in keeping periodic staff performance development plans up-to-date and ensure that Field Supervisors improve their skill sets
Lead sessions during all departmental meetings

People Management:

Work with the MEL Associate in mentoring Field Supervisors and support their management and field activities
Communicate regularly with the MEL Associate to ensure all issues in the field are dealt with
Plan and control timelines and expenses for surveys and request payments for temporary field staff
Oversee all departmental procurement and Inventory management
Independently manage field surveys and hold weekly in-person meetings with Field Supervisors
Support periodic Performance Development Review of Field staff
Prepare the agenda/materials for all enumerator and Field Supervisors meetings
Work with Field Supervisors to identify challenges in the field and proffer solutions

Data Management:

Monitor the quality of enumerators work through the Field Supervisors
Work with Field Supervisors to pretests surveys to ensure questions are understood correctly by farmers
Analyze KPIs and weekly plans of team members
Work with Field Supervisors to analyze the field feedback receipt for surveys and ensure all performance issues are addressed promptly
Help prepare surveys and survey materials, and ensure surveys are pre-tested and ready for roll out
Assist the Field Supervisors in analyzing transportation cost data, ensuring a fair and efficient system of reimbursement.
Support Field Supervisors to prepare back check questions and survey exams
Work with Data Quality Coordinator to manage survey back checks to improve the quality of surveys
Assist the MEL Field Supervisors in keeping all departmental documents updated and accurate (Indicator tracker, transport tracker)
Communicate with the team leadership on challenges with survey implementation, making suggestions for improvements to surveys and protocols

Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

We are looking for someone with 3+ years of relevant work experience in similar capacity preferably in rural areas and a passion for our mission. Candidates who fit the following criteria are strongly encouraged to apply:
Humility: We are looking for passionate professionals who combine leadership skills with patience and a humble approach to service.
At least 2 years of people or project management experience at work or outside of work.
A willingness to live in Minna, close to our customers full-time - this is a long-term, career-track role.
Computer literacy in at least Microsoft Word and Excel (can maintain complex spreadsheets) required. Familiarity with ODK, CommCare, or similar survey software is essential.
Language proficiency in both English and Hausa/Yoruba, written and verbal is required.
Creativity and problem solving skills. You always look for alternatives and solutions to problems
Strong communication skills, as you will be interacting with farmers & traditional leaders, and team members, peers and the leadership team.
Work experience in M&E or survey operations, especially in a demanding environment such as rural agriculture or in volatile areas.

Preferred Start Date: