New Openings at ipNX Nigeria Limited

⏲ Jan 24, 2018, 5:18 AM
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ipNX Nigeria Limited is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services. We are recruiting to fill the positions below: Job Title: Customer Advocacy Centre Team Lead Job ID: 43 Location: Lagos Department: Customer Experience & Advocacy Function: Supervise all activities of the Customer Advocacy Centre Reporting to: Head, Customer Experience & Advocacy Travel Frequency: Minimal Purpose of the Job

To supervise all activities of the Customer Advocacy Centre, to plan, direct and coordinate in the areas of support, incident, change and problem management.

Expected Key Results:

Customer Satisfaction
Quality Assurance Monitoring
Implement Service Standards
Advocate for Customers
Service Delivery Performance Measurement
Workforce Management

Educational Qualifications & Functional Skills

Minimum 2.1/Upper Credit Bachelor's Degree in Social Sciences.

Work Experience:

Minimum of 5 years of varied experience in customer service with a proven record of driving customer experience improvement and increasing customer satisfaction.
Teamwork - candidate will need to be a strong team player, who supports their colleagues and share their skills.
Good interpersonal, work flow management and communications skills.
Experience in similar roles within IT or Hospitality environment, preferably both.
Excellent analytical skills and ability to own problems through to resolution as well as being able to analyse statistical data.
Ability to demonstrate a mature understanding of key business needs.
Excellent documentation and PowerPoint presentation skills.
Good project and time management skills - Ability to work independently and manage one’s time.
Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
Knowledge of business and management principles involved in strategic planning and resource allocation.

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality

Job Title: Social Media Officer Job ID: 41 Location: Lagos Department: Customer Experience & Advocacy Function: Create and maintain ipNX presence on social media. Reporting to: Customer Experience Analyst Travel Frequency: Nil Purpose of the Job

To manage customer experience through social media network, create / maintain ipNX presence on social media sites, which includes Facebook, Twitter, Instagram and increase the overall exposure of the company.

Expected Key Results

Manage customer complaints and expectations on social media platforms
Generate brand awareness
Identify trends on social media
Elicit concrete information from customers via surveys and campaigns
Identify online threats, escalations and business enquiries
Analysis/Reporting
Carry out other responsibilities as assigned

Educational Qualifications & Functional Skills

Minimum 2.1/Upper Credit Bachelor's Degree in Social Sciences preferably public relations, marketing, social media management or business communications.

Work Experience:

Minimum of 1-2 years related experience.

Other Requirements:

Strong analytically skills
Proficient use of CorelDraw
Graphic design skills
Knowledge of digital media as it relates to branding
Team player
Drive results
Cultivate Innovation
Online reputation management
Resilience
Strong communication – both verbal & written and inter-personal skills
Tact and a good sense of humor
A passion for all things digital
Hardworking and Extremely organized
Self-motivated

Job Title: i-Shop Supervisor Job ID: 42 Location: Lagos Department: Customer Experience & Advocacy Function: Customer Experience & Advocacy Reporting to: Head, Customer Experience & Advocacy Travel Frequency: Minimal Purpose of the Job

The i-Shop Supervisor will manage all i-shops (company owned retail and friendship outlets) prospects and customers to maximize customer acquisition and also help with customer retention.

Expected Key Results