New Job Openings at Stanbic IBTC Bank, 19th January, 2019

⏲ Jan 19, 2019, 5:19 PM
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Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices. We are recruiting to fill the position below: Job Title: Client Service Officer - Maiduguri Job ID: 36462 Location: Borno Job Sector: Banking Job Details

Retail & Business Banking

Job Purpose

To render frontline service support

Key Responsibilities/Accountabilities Control chequebooks:

Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

Receive and handle ATM cards according to laid-down policies and procedures.
Ensure the ATM cards are locked away overnight.
Dispatch and receive ATM cards to/from away branches.
File ATM cards in received-date order.
Handle retained ATM cards according to laid-down procedures.
Perform daily balancing of ATM cards in conjunction with the Asset Custodian
Attend to all telephonic enquiries regarding ATM cards.

Statements:

Issue off-cycle statements at customer’s instance and take charges as appropriate
Keep records of all source instructions from customers

Reactive selling:

Identify cross-selling and migration opportunities and sell products/services reactively.
Participate in tactical sales/marketing activities as required.

SIPML Management:

Attend to all pension enquiries
Processing of client withdrawal application.
Processing of client change of account information and signature
Processing of NSITF transfer.
Processing of deceased person benefit withdrawal.
Print statement of account and registration certificate for the client
Cross sale.
Render daily report on applicable platform.

SIAML Management:

Attend to all Asset management enquiries
Processing of client subscription.
Processing of client redemption
Processing of client change of account information.
Processing of deceased person redemption
Print statement of account and registration certificate for the client
Dispatch all document to appropriate unit after execution
Cross sale

Preferred Qualification and Experience

A bachelor’s degree in any related field
0-2years banking experience, preferably interfacing with customers.
Strong relationship management background.
Experienced in upholding the highest levels of service.
Experience in completing credit applications successfully.

Knowledge/Technical Skills/Expertise:

Relevant business/financial qualification
Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
Demonstrate high levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

Interested and qualified candidates should:Click here to apply Job Title: Team Leader, Customer Service (South East) Job ID: 36463 Location: Anambra Job Sector: Banking Job Purpose

Lead and supervise the Enquiries, Service Consultants and Frontline Support teams in order to meet and exceed customer service expectations in the Service zone.
Where necessary direct customers to the correct department and/or migrate to more appropriate channels. Maintain a high level of integrity and ethical standards.

Key responsibilities Customer Service:

Ensure that subordinates provide customers with appropriate information and services.
Ensure that subordinates provide customers with exceptional service in the Service Express zone.
In cases that have been escalated, refer customers to the correct department or migrate to a more appropriate, cost-effective channel, e.g. self-service banking.
For complaints that have been referred to the incumbent by subordinates, listen to, empathise with and pacify irate customers by swiftly resolving their problems/complaints or when this is not possible referring queries/complaints to the appropriate area and follow up on referrals to ensure satisfactory resolution.
Initiate steps to resolve issues/problems affecting customer service timeously, where issues are referred by subordinates or identified by the incumbent.
Ensure identification of opportunities to cross-sell products and services and pass leads to the relevant sales departments.
Ensure correct scheduling of staff to meet customer demands by using Branch Scheduling Tool (BST)
Ensure workload fit is achieved

People Management:

Lead the Service Express zone team in the provision of excellent service, providing guidance and coaching where necessary.
Monitor service levels provided and initiate appropriate steps to address any concerns or below standard service.
Identify and address staff training and development issues.

Legislative Compliance:

Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with Financial Advisory and Intermediary Service Act licence categories.
Complete disclosure to the customers in terms of accreditation, service fees, and commission.
Ensure proper record keeping in terms of Financial Advisory and Intermediary Services Act as well as the Financial Intelligence Centre Act and National Credit Act requirements.

Key performance measures:

Prompt and efficient service, indicated by number of customer complaints in respect of service provided.
An effective and motivated team – subordinate feedback.
Queuing times within agreed standards.
Turn-around times adhered to.
Compliance with procedures.
Accurate documentation.
Positive findings of Internal Audit and compliance reports.
Achievement of Sales Budgets that have been set for staff in the Express Service zone.

Important relationships:

Build and maintain successful relationships with new and existing customers
Build and maintain good working relationships with frontline and sales staff, other team leaders and management within the branch and in other business units in order to ensure smooth resolution of customer queries and referrals.

Preferred Qualification and Experience Qualification:

Degree holder from a recognized University( 2.2 minimum).

Experience:

2 to 3 years branch banking experience, which includes exposure to customer service areas.
1 to 2 years experience leading a team would be an advantage.

Interested and qualified candidates should:Click here to apply Job Title: Business Banker -South West Job ID: 36464 Location: Oyo Job Sector: Banking Job Details

Retail & Business Banking

Job Purpose

To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions

Key Responsibilities/Accountabilities Key Accountabilities:

Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
Selling includes acquiring and opening new business accounts (walk-in customers)
Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc. Mining existing customer data to identify expansion and/or additional business opportunities.
Identifying opportunities to migrate top-end customers.
Performing a liaison role between customers and back-office service fulfillment and credit functions.
Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)

Preferred Qualification and Experience Educational Qualification:

Minimum of a 2.2 BSc. degree from an accredited University

Work Experience:

Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
Business Assistant experience to the Business Manager is ideal.
This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
Experience in Credit origination.
Previous experience running a small business.

Knowledge/Technical Skills/Expertise Technical Competencies: