Job Title: At Your Service Agent (Telephone Operator)-160018VH
Job Category Guest Services/Front Desk
Primary Location NGA-Nigeria-Lagos-Lagos Ikeja Renaissance
Brand Renaissance
Job Category Guest Services/Front Desk
Primary Location NGA-Nigeria-Lagos-Lagos Ikeja Renaissance
Brand Renaissance
Position Type Non-Management/Hourly
Schedule Full-time
Job description
Job Summary
Schedule Full-time
Job description
You
were always one of those curious kids who opened every cabinet, peeked
behind every door, and never ceased to ask "why" when given an
explanation. Today, you bring your personal style to every experience.
You live life to discover. You are passionate about your neighborhood,
always looking to explore the places one wouldn’t find in a travel
guide. If this sounds like you, you’re in the right place. You’ve got
authentic style, natural curiosity and a warm way with people.
Renaissance is not just a place to spend the night, it's a place to
discover, a place in the world with style like yours. That’s why we’re
not just looking for anyone. We’re looking for someone like you.
Job Summary
- Operate telephone switchboard station in order to answer telephone calls.
- Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
- Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns.
- Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.
- Provide information to guests about room features, property amenities, and local areas of interest.
- Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, and support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
culture. Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under federal,
state or local laws.