JOB SUMMARY
Manages security/loss
prevention operations on a daily basis. Areas of responsibilities
include protection of property assets, employees, guests and property,
accident and fire prevention and response. Ensures that all areas of the
property are safe and secure. Maintains logs, certifications and
documents required by law and Standard Operating Procedures. Strives to
continually improve guest and employee satisfaction while maximizing the
financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
OR
• 2-year degree from an
accredited university in Criminal Justice or related major; 2 years
experience in the security/loss prevention or related professional area.
CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
• Assists in the development and implementation of emergency procedures.
• Conducts investigation of all losses of property assets and refers to proper management for disposition.
• Deploys security staff to effectively monitor and protect property assets.
• Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
• Conduct periodic patrols of entire property and parking areas.
• Recognize success across areas of responsibility.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
• Implements action plans to monitor and control risk.
• Maintains required reports and documentation regarding patrols of property and parking areas.
• Provides means for obtaining necessary medical attention on a timely basis.
Leading Security/Loss Prevention Teams
• Attends pre- and
post-convention and weekly forecast meetings to understand group needs
and gather critical information to communicate to Loss Prevention
officers.
• Celebrates successes by publicly recognizing the contributions of team members.
• Communicates the
importance of safety procedures, detailing procedure codes, ensuring
employee understanding of safety codes, monitoring processes and
procedures related to safety.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Identifies the
developmental needs of others and coaching, mentoring, or otherwise
helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides personal
assistance, medical attention, emotional support, or other personal care
to others such as coworkers, customers, or patients.
• Serves as a role model to demonstrate appropriate behaviors.
• Solicits employee
feedback, utilizes an "open door" policy and reviews employee
satisfaction results to identify and address employee problems or
concerns.
• Strives to improve service performance.
• Utilizes interpersonal
and communication skills to lead, influence, and encourage others;
advocates sound financial/business decision making; demonstrates
honesty/integrity; leads by example.
Ensuring Exceptional Customer Service
• Displays leadership in
guest hospitality, exemplifies excellent customer service and creates a
positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Meet quality standards and customer expectations on a daily basis.
• Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
Conducting Human Resources Activities
• Assists in minimizing cost of accident claims through aggressive claims management.
• Brings issues to the attention of Human Resources as necessary.
• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
• Conducts hourly employee performance appraisals according to Standard Operating Procedures.
• Complete disciplinary
procedures and documentation according to Standard and Local Operating
Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Administer property policies fairly and consistently.
• Maintain first aid and CPR certifications required for Loss Prevention officers.
• Handles guest problems and complaints.
• Identifies the
educational needs of others, developing formal educational or training
programs or classes, and teaching or instructing others.
• Provides services that are above and beyond for customer satisfaction and retention.
Additional Responsibilities
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Develops and maintains a working relationship with local law enforcement authorities.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
How to Apply